Lucky Oziegbe Iruedo
Lagos,Nigeria
Summary
To participate in a challenging and stimulating environment with well-defined policies and structure which provides opportunities for s, long-term career development as well as the chance to be part of a team of highly motivated professionals. STRENGTHS: Excellent interpersonal skills; good team player Ability to multitask effectively and meet deadlines Innovative and creative abilities Proactive and energetic
Overview
16
16
years of professional experience
15
15
years of post-secondary education
Work History
Manager
MTN Nigeria Communications Plc
No 20 Iyana coker bus stop Ifo Ogun State
01.2021 - Current
- Plan, organized, directed, Managed, and Evaluate customer service activities Initiating and improved new business channel
- Ensuring a high level of sales and after-sales support
- Ensuring daily/monthly stock count and performing spot checks to ensure optimized stock
- Analyze customer service-related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges and identify opportunities to improve customer service
- Resolve customer complaints and answer customers' questions regarding organizational policies and procedures
Team leader
MTN Nigeria Communications Plc
No 20 Iyana coker Bus stop Ifo Ogun state
01.2019 - 01.2021
- Maintaining and increasing sales
- Setting sales targets for individual reps and my team
- Developing sales strategies and setting a target
- Serving the needs of existing customers and increasing business opportunities through various routes to market
- Compiling and analyzing sales figure
- Monitoring my team's performance and motivating them to achieve target
- Collecting feedback and market research Keeping up to date with products and competitors
- Reporting to senior manager
Customer service assistant
Signet Investments and Securities Ltd
NO 221 Church house Marina lagos
06.2008 - 07.2009
- Member of the Nigerian stock exchange)
- Attending to the diverse transactional and investment needs of clients;
- Attending to mails and correspondence from clients across the country;
- Compilation and preparation of CDF (Certificates deposit form.)
- Attending to the diverse transactional and investment needs of clients;
- Attending to mails and correspondence from clients across the country;
- Compilation and preparation of CDF (Certificates deposit form.)
Education
B.sc - Banking and Finance
Ambrose Alli University
Ekpoma Edo State 02.2002 - 03.2006
A-Levels - Senior School Certificate
Unilec International Private School
Benin City, Edo State 1996 - 2000
A-Levels - Primary School Leaving Certificate
Unilec Private Primary School
Benin City ,Edo State 1989 - 1995
Skills
- Adaptability
- Microsoft Excel
- Leadership Skills
Skills
- Time Management
- Ability to Multitask
- Microsoft Office
Timeline
Manager
MTN Nigeria Communications Plc
01.2021 - Current
Team leader
MTN Nigeria Communications Plc
01.2019 - 01.2021
Customer service assistant
Signet Investments and Securities Ltd
06.2008 - 07.2009
B.sc - Banking and Finance
Ambrose Alli University
02.2002 - 03.2006
A-Levels - Senior School Certificate
Unilec International Private School
1996 - 2000
A-Levels - Primary School Leaving Certificate
Unilec Private Primary School
1989 - 1995
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