AYODELE LANRE-YUSUF

• Demonstrated ability to lead cross-functional teams leveraging approachability and open communication in delivering complex projects under tight deadlines
• Overseeing risk and crisis management with strategies to safeguard objectives and ensure continuity. By driving innovation in consulting services and digital transformation, I enhance client satisfaction, expand market reach, and strengthen the organization's competitive edge.
• Implemented strategic initiatives through collaboration with the executive leadership abilities and boosted company's revenue by 20%
• Developed and managed scalability projects, resulting in significant improvement in business operations
• Managed Major Gifts program, significantly increasing fund raising efforts and donor relations for the organization on the Busy Hands empowerment program for the Rhythm of Honour empowerment foundation

• Leveraged relationship management expertise to build partnerships, driving growth and business expansion
• Led a team in implementing strategic portfolio management solutions that maximized returns and mitigated risks
• Demonstrated leadership in coaching and professional development, achieving a 15% staff performance improvement, and actively aligned governance practices with customer metrics, operational risks, and compliance standards to drive organizational success.
• Consistently demonstrated exceptional team management abilities by overseeing a diverse team of professionals across multiple projects
• Exercised decisiveness in making critical decisions during company restructuring, ensuring minimal disruption.
• Contributed to the company's Corporate Governance standards, resulting in increased efficiency and transparency

• Facilitate cross country Vendor Management framework, improved network performance processes, and coordinated inventory management with operational frameworks.

• Led process re-engineering, service improvement, and change management projects, including system rollouts and user testing. Championed customer experience initiatives,
• Implemented data-driven approaches to track customer interactions and behaviours effectively.
• Crafted campaigns using market understanding, consumer analysis, and advertising psychology.

• Championed the digitalization of the the Customer Service Operations Centre, enhanced network monitoring and increased customer satisfaction by 20%. Implemented CRM and RMS, achieved 99.9% service level.
• Applied strong sales techniques as a CRM Specialist, resulting in increased customer engagement and retention
• Trained team members on the functionalities of CRM, enhancing productivity by 30%

• Managed operations, managing KPIs, contracts, and enterprise customer experience. Enhanced service availability, reducing unplanned service outages by 40%, saving $50M+, and achieving 99% service optimisation.
• Oversaw data centre leases, budget structuring, and continuous service improvements across Sub-Saharan Africa .

• Directed service management, optimizing processes, customer interactions, and profitability. Negotiated SLAs, ensured swift issue resolution, and prevented SLA breaches.
• Managed complaints, provided technical support, and drove high-quality service delivery, enhancing customer satisfaction

• Ensured compliance with financial regulations.
• Negotiated contracts and payment plans to ensure prompt payments from clients.

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