Laila Momoh
Summary
Network Support Engineer with hands-on experience supporting network operations across a multi-site enterprise environment. Skilled in monitoring network performance, troubleshooting connectivity issues, and maintaining service reliability in live production systems. Experienced in supporting IP-based infrastructure, handling incident tickets, and coordinating escalations with service providers to ensure minimal downtime.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Network Support Engineer
Julius Berger Nigeria PLC
2025.11 - Current
- Support network operations across multiple sites, ensuring reliable connectivity and minimal service disruption.
- Diagnose and resolve network issues involving hardware, connectivity, and power-related faults to maintain system reliability.
- Support network operations across multiple sites, ensuring stable connectivity and minimal service disruption.
- Monitor network performance and link status using The Dude, identifying outages and abnormal traffic patterns.
- Troubleshoot connectivity issues across segmented network environments, supporting VLAN-based communication and ensuring proper user and device reachability, including IP-based systems such as CCTV infrastructure.
- Troubleshoot and resolve network connectivity issues across segmented network environments, supporting VLAN-based communication and ensuring proper user and device reachability, including IP-based systems such as CCTV infrastructure.
- Deploy and support IP-based surveillance systems, including diagnosing offline cameras, performing firmware updates to maintain device stability and security, and resolving cabling and connectivity issues.
- Participate in network deployment activities, including VLAN segmentation, IP addressing, and configuration on Aruba Layer 3 switches.
- Collaborate with cabling teams on fiber connectivity and switch placement, and perform pre-deployment testing to ensure network readiness before rollout.
- Maintain accurate network documentation, including P schemes, configurations, and topology updates using NetBox.
- Handle incident tickets, providing first- and second-line support while escalating complex issues to service providers and coordinating with ISPs and vendors to resolve outages.
- Support PoE-enabled infrastructure and perform routine network checks, ensuring proper power delivery, system performance, and reporting anomalies affecting user experience.
Network Engineer Intern
Julius Berger Nigeria PLC
2024.04 - 2025.04
- Reduced network downtime by proactively identifying and resolving IT issues, ensuring smooth daily operations.
- Implemented existing monitoring tools to detect potential threats and maintain continuous system stability.
- Conducted pre-deployment testing of network devices to confirm functionality, performance, and reliability.
- Provided technical support to end-users and team members, resolving IT-related issues to enhance productivity.
- Utilized existing documentation frameworks to update internal records, improving knowledge transfer and collaboration across the IT team.
- Summarized and explained IT ticketing system to the network team, clarifying its workflow and importance to improve understanding and usage.
- Completed assigned tasks ahead of schedule, demonstrating strong time management, adaptability, and attention to detail.
Classroom Teacher
Government Secondary Secondary Basawa
2021.07 - 2021.12
- Collaborated with parents, administrators and counselors to develop improvement plans for struggling students
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning
- Collaborated with colleagues to develop cross-curricular lesson plans, increasing students'' understanding of how subjects interconnect
- Administered quizzes and tests to assess student understanding of material
- Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment
Education
Bachelor of Science - Computer Science (Ed)
Ahmadu Bello University
Nigeria 2018.01 - 2023.12
Skills
- IP addressing and subnetting
- Vendor/ISP coordination
- Network documentation, troubleshooting & monitoring
- Switching technologies
- Multi-site network operations
- VLAN-based network environments
- Device management
- IP Surveillance systems (CCTV)
- Vendor/ISP coordination
Affiliations
- Research
Certification
Cisco Certified Network Associate (CCNA)- In Progress
Timeline
Network Support Engineer
Julius Berger Nigeria PLC
2025.11 - Current
Network Engineer Intern
Julius Berger Nigeria PLC
2024.04 - 2025.04
Classroom Teacher
Government Secondary Secondary Basawa
2021.07 - 2021.12
Bachelor of Science - Computer Science (Ed)
Ahmadu Bello University
2018.01 - 2023.12