KELECHI NWANERI
Lokogoma,Nigeria
Summary
Driven IT Support Assistant with robust problem-solving and communication skills. Demonstrates proficiency in troubleshooting technical issues and delivering exceptional customer support. Committed to enhancing operational efficiency and ensuring seamless user experiences.
Overview
13
13
years of professional experience
Work History
IT Assistant/Drone Operator
Starter Point Integrated Services Nigeria Limited
Maitama, Abuja
01.2020 - 12.2024
- Installed and configured computer systems for optimized performance.
- Organized workspaces for employees with computer, monitors and associated cabling or equipment.
- Established and troubleshot network and data communications systems.
- Followed work specifications to obtain needed drone photography
- Used advanced third party applications to carry out drone autonomous flights for mapping/updating mapped locations
Travel Assistant
Orbeka Travels and Tours Limited
Gudu District, Abuja
07.2014 - 12.2019
- Organized trips for individual, family and business travelers.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Customer Care Representative
First City Monument Bank
Okota, Lagos State
12.2011 - 05.2013
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Delivered exceptional service with timely responses to queries.
- Managed high-volume customer inquiries in a professional manner.
- Handled sensitive information confidentially to protect customer privacy rights.
- Prioritized tasks to meet and exceed company objectives and goals.
Education
Data Analyst - Data Analytics and Visualization
Udemy
Abuja, Nigeria 02.2025 -
Bachelor of Agriculture - Agriculture
Federal University of Technology
Owerri, Imo State 10.2005 - 08.2010
Diploma - Travels and Tourism
National Institute For Hospitality And Tourism
Jabi, Abuja 09.2014 - 05.2015
Skills
- Multitasking under pressure
- Analytical-thinking
- Communication proficiency
- Teambuilding
- Exceptional telephone etiquette
- Organization and Time Management
- Microsoft Office Suite
- Customer service excellence
- Application installation
References
References available upon request.
Timeline
Data Analyst - Data Analytics and Visualization
Udemy
02.2025 -
IT Assistant/Drone Operator
Starter Point Integrated Services Nigeria Limited
01.2020 - 12.2024
Diploma - Travels and Tourism
National Institute For Hospitality And Tourism
09.2014 - 05.2015
Travel Assistant
Orbeka Travels and Tours Limited
07.2014 - 12.2019
Customer Care Representative
First City Monument Bank
12.2011 - 05.2013
Bachelor of Agriculture - Agriculture
Federal University of Technology
10.2005 - 08.2010
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