Kazeem Ajagunna
I'm An Investment And Operations Banker With More Than A Decade Experience In Banking Industry
MURI OKUNOLA,LAGOS
Summary
Customer-focused Branch Service Manager bringing in-depth understanding of banking procedures, regulations and sales techniques. Skilled team leader and trainer competent in mentoring staff and improving performance with proactive approaches. Knowledgeable about preventing fraud and maximizing customer satisfaction. Talented leader and analytical problem-solver with over 15 years of experience successfully managing front-line bank operations. A certified security and investment banker
Overview
5
5
Certifications
7
7
years of post-secondary education
18
18
years of professional experience
Work History
Branch Service Manager
Access Bank Plc
ikeja, Lagos
02.2017 - Current
- Managing customers' investments portfolio
- Overseeing daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
- Managing branch vault and cash supply, including preparing and processing shipments to keep appropriate level of currency on-hand.
- Cross-selling products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Handling customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Optimizing supply levels to keep stock within ideal parameters for expected needs.
- Monitoring safety compliance to maintain strict standards and protect team members from harm.
- Enhancing customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Delivering quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Coaching staff to improve efficiency and revenue with more effective procedures and approaches.
- Training staff in bank products, operations procedures and successful sales strategies.
- Processing customers' transactions, including deposits, transfers and cash withdrawals.
- Helping customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Organize schedules to adequately cover routine business demands as well as special periods of high demand such as crowd management in the banking hall.
- Building trusting relationships with members by offering sound financial advice and personalized service.
- Contributing to development, implementation and execution of maintenance programs.
- Managing efficient teams of up to 50 employees.
- Developing and implementing employee incentive programs to promote top performance.
- Assessing operating conditions and adjusting settings to maximize performance and equipment longevity.
- Investigate and correct mechanical problems with work tools
- Procure pricing information from various vendors to support cost-effective purchasing.
- Supervise daily operations, including employee performance, preventive maintenance and safety.
- Establish and document protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime
- Monitore priorities and liaise between maintenance team and management, delegating tasks to complete on time.
Team Lead, Customer Data Management Service
Access Bank Plc
Victoria Island, Lagos
04.2015 - 12.2017
- Ensured complete documentation of account opening is obtained from the customers
- Ensured the integrity of customers data maintained on the system
- Prepared reports to management using the available customers data to aid management decisions
- Suggested tailored products to management based on market segmentation that was deduced from already existing customers data
- Coached the bank's branches on how to collect accurate data from the customers
- Organized various trainings for branches on the importance of customers data integrity and protection
Team Lead, Cheque Clearing & Settement Department
Access Bank Plc
Victoria Island, Lagos
01.2013 - 11.2015
- Coordinated Cheque clearing activities for the entire bank
- Represented Access Bank in most of the clearing stakeholder meetings at Central Bank of Nigeria
- Daily rendition of reports to management on inward and outward clearing cheques
- Trained the branches on cheque clearing process
- Settlement of funds transfer in and out of the bank
- Brought about various innovations in clearing processes such as clearing automation that reduced significantly the turn around time of the processes
Unit Head, Corporate Operations
Access Bank Plc
Victoria Island, Lagos
01.2010 - 01.2013
- Managed Tier1 corporate cccounts customers
- Managed High Net-Worth customer
- Streamlined and enhanced corporate accounting and operations system by initiating key workflows.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Team Lead, Treasury Operations
Access Bank Plc
Victoria Island, Lagos
01.2007 - 01.2011
- Settlement of financial security instruments such as Swap, Option, Future, Derivatives etc
- Settlement of FX purchases and sales
- Processing of investment instruments such Commercial Papers, Bankers Acceptance, Treasury Bills and Bonds
- Transferred funds for treasury deal settlement via SWIFT
- Provided guidelines and trainings to Treasury Operations staff of the bank's subsidiaries
Team Member, Foreign Funds Transfer Department
Guaranty Trust Bank Plc
Victoria Island, Lagos
01.2006 - 03.2007
- Processed foreign fund transfer instructions via SWIFT
- Processed foreign drafts
- Reconciled General Ledger and other internal accounts
Education
MBA - Agribusiness
Federa University of Agriculture Abeokuta (FUNAAB)
Ogun State, NIgeria 05.2014 - 05.2016
B.Agric - Agric-Economics
University of Ilorin
Kwara State, Nigeria 02.1999 - 12.2003
Skills
Leadership
undefinedCertification
Full Member (MCSI), Chartered Institute of Securities and Investment, UK
Timeline
Full Member (MCSI), Chartered Institute of Securities and Investment, UK
06-2021
Fellow Member (FCILRM), Chartered Institute of Loan and Risk Management of Nigeria
05-2021
Associate Member (ACIB), Chartered Institute of Bankers of Nigeria
12-2018
Branch Service Manager
Access Bank Plc
02.2017 - Current
Team Lead, Customer Data Management Service
Access Bank Plc
04.2015 - 12.2017
MBA - Agribusiness
Federa University of Agriculture Abeokuta (FUNAAB)
05.2014 - 05.2016
Team Lead, Cheque Clearing & Settement Department
Access Bank Plc
01.2013 - 11.2015
Unit Head, Corporate Operations
Access Bank Plc
01.2010 - 01.2013
Certificate of Examination (Distinction) in Treasury Operations, ACI-The Financial Market Association
05-2009
Certificate of Attendance in Treasury Dealership, ACI-Financial Markets Association
06-2008
Team Lead, Treasury Operations
Access Bank Plc
01.2007 - 01.2011
Team Member, Foreign Funds Transfer Department
Guaranty Trust Bank Plc
01.2006 - 03.2007
B.Agric - Agric-Economics
University of Ilorin
02.1999 - 12.2003
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