ABDUL-KABIR OYAKHIRE
LAGOS
Summary
Highly-organized branch management professional who has served as a Branch service leader with extensive experience leading high-achieving banking teams. Strategically plans and forecasts to exceed monthly profit targets. Maintained outstanding branch reputation through diligent staff training. Manages currency, teller schedules and customer interactions effectively with proven strategies. Advanced knowledge of security procedures and transaction monitoring requirements. Also a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Branch Service Manager
WEMA BANK PLC
Lagos
05.2020 - Current
- Supervised branch operations to spur continuous improvements and enhance service delivery.
- Supported compliance with strict adherence to Bank Secrecy Act, Anti Money Laundering and OFAC regulations.
- Coached banking service teams in providing exceptional customer care.
- Updated financial policies to reflect evolving business needs.
- Managed financial forecasting and budgets to exceed profit targets.
- Implemented improved policies and structures to achieve business development goals.
- Opened customer accounts and provided smooth onboarding services.
- Maintained purchase, sales and nominal ledgers for recordkeeping purposes.
- Kept accurate operations records for thorough data auditing.
- Carried out thorough customer assessments to minimise financial risk.
- Monitored market performance and trends to forecast service demand.
- Developed workplace culture for improved staff retention.
Transaction Service Team Lead
WEMA BANK PLC
Lagos
11.2019 - 08.2020
- Mentored and coached junior staff to produce high-performing, quality team members.
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Promoted company values and vision, ensuring full team adherence and investment.
- Expertly led teams of Fifteen (15) to successfully achieve productivity KPIs.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 80%.
- Mentored and equipped employees with product knowledge to improve service delivery and sales.
- Implemented and documented standard operating procedures to comply with audit requirements.
- Maintained accurate employee records and updates on performance, absence and HR conversations.
Cash Officer
FIDELITY BANK PLC
01.2019 - 11.2019
- Reconciled cash by day end to maintain accurate balances.
- Maintained inventory of cash at all times to have ready access to funds when needed.
- Received cash and cheques and verified genuineness to minimise losses.
- Made arrangements for smooth receipt and payment of bulk cash from important customers.
- Provided excellent customer service to clients to enhance customer satisfaction and loyalty.
- Drew up reports on cash balances and other financial activities for management review.
- Identified customers by scrutinising documents against banking system to avoid errors.
- Observed laid down operating procedures to adhere to internal controls.
- Opened new bank accounts and arranged for electronic deposits from customers' accounts.
- Verified all notes received were shrouded and sorted into issuable and non-issuable notes.
- Cross-sold bank products to enhance business growth.
Project Coordinator
DV MEDIA LIMITED
LAGOS
12.2016 - 11.2017
- Enhanced project transparency and accountability with rigorous evaluation and record-keeping.
- Maintained project schedules by managing deadlines and adjusting workflows to suit.
- Maximised communication and transparency between clients, internal departments and stakeholders.
- Studied completed projects to pinpoint opportunities for improvement.
- Identified and developed solutions to curb risks to project implementation.
- Recorded user requirements and scope for reference and tracking purposes.
- Analysed data and reports, detecting and correcting deviations from project goals.
Research and Development Officer
LAGOS STATE MINISTRY OF AGRICULTURE
LAGOS
11.2015 - 09.2016
- Coordinated with mentors to progress personal professional development.
- Monitored R&D activities for results, compliance with specifications and progress against deadlines.
- Disseminated research findings to relevant organisations and bodies.
- Shared group research at conventions, seminars and conferences as official presenter.
- Evaluated research findings to provide key development insight.
- Led and directed research and development staff to meet short- and long-term goals.
Assistant Principal Accountant
LAGOS STATE DEVELOPMENT AND PROPERTY CORPORATION
LAGOS
10.2012 - 01.2013
- Updated journal entries and accounts on accrual basis with Microsoft Excel.
- Analysed monthly balance sheet accounts for corporate reporting.
- Collected and collated information and data to prepare annual budgets and forecast projections.
- Reconciled accounts from income and expense data to net worth and assets.
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Analysed monthly reporting to reconcile production operations and general ledger.
Education
Master of Business Administration - BUSINESS ADMINISTRATION
ASTON UNIVERSITY
BIRMINGHAM/ UNITED KINGDOM 09/2023 -
Bachelor of Science - AGRICULTURAL ECONOMICS
OLABISI ONABANJO UNIVERSITY
OGUN STATE/ NIGERIA 09/2010 - 05/2015
WASSCE - SCIENCES
KINGS COLLEGE LAGOS
LAGOS/ NIGERIA 09/2001 - 08/2007
Skills
- Business development
- Excels in team leadership
- Employee management
- Human resources knowledge
- Revenue generation
- Employee training
- Staff Training
- Marketing
- Product training
- Financial Advising
- Cost control and reduction
- Cash handling expertise
- Expert in risk management
- Bank security expert
- Collections
- Process implementation
- Strategic and financial planning
- Communication skills
- Leadership
- Customer-focused
- Social media marketing
- Programme development
- Problem-solving
- Public relations
- Time management
- Team building
Languages
English
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Timeline
Branch Service Manager
WEMA BANK PLC
05.2020 - Current
Transaction Service Team Lead
WEMA BANK PLC
11.2019 - 08.2020
Cash Officer
FIDELITY BANK PLC
01.2019 - 11.2019
Project Coordinator
DV MEDIA LIMITED
12.2016 - 11.2017
Research and Development Officer
LAGOS STATE MINISTRY OF AGRICULTURE
11.2015 - 09.2016
Assistant Principal Accountant
LAGOS STATE DEVELOPMENT AND PROPERTY CORPORATION
10.2012 - 01.2013
Master of Business Administration - BUSINESS ADMINISTRATION
ASTON UNIVERSITY
09/2023 -
Bachelor of Science - AGRICULTURAL ECONOMICS
OLABISI ONABANJO UNIVERSITY
09/2010 - 05/2015
WASSCE - SCIENCES
KINGS COLLEGE LAGOS
09/2001 - 08/2007
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