Joke Rotimi Ayanwole
Project Manager/ Data Analyst
Lekki,Lagos
Summary
As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
20
20
years of professional experience
Work History
Customer Service Officer
Junipers Stores
01.2010 - Current
- Assist call-in customers with questions and orders
- Maintain high product knowledge to provide accurate information
- Respond to customer calls and emails
- Resolve customer inquiries and concerns efficiently
- Enhance customer satisfaction and loyalty
- Proven Customer Service Specialist
Customer Service Officer
Royal Bank of Scotland
01.2008 - 06.2009
- Provided support through timely and accurate processing of customer finances
- Matched customer needs to available financial products
- Maintained high product knowledge
- Responded to customer calls and emails
Customer Service Representative
Marks & Spencer
05.2007 - 01.2008
- Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service
- Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance
Customer Service Representative
Globacom Telecommunication Nigeria
08.2005 - 01.2007
- Managed high volume of customer interactions
- Demonstrated empathetic engagement and problem-solving skills
- Maintained accurate data entry and customer focus
- Increased customer loyalty and repeat business
Education
PMP - undefined
Post Graduate Diploma - Data Science & Business Analytics
McCombs School of Business
AustinBachelor of Arts - Library & Information Science
Bayero University
KanoSkills
Data Analysis
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Watching movies
Documentaries
Timeline
Customer Service Officer
Junipers Stores
01.2010 - Current
Customer Service Officer
Royal Bank of Scotland
01.2008 - 06.2009
Customer Service Representative
Marks & Spencer
05.2007 - 01.2008
Customer Service Representative
Globacom Telecommunication Nigeria
08.2005 - 01.2007
PMP - undefined
Post Graduate Diploma - Data Science & Business Analytics
McCombs School of Business
Bachelor of Arts - Library & Information Science
Bayero University
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