Summary
Overview
Work History
Education
Skills
Certification
References
Interests
Timeline
Generic

OBIAJULU SUCCESS OMONONYE

Customer Service Officer
Abbi

Summary

Detail-oriented and mathematically minded professional with 2-3 years of experience in banking operations as a Teller and Customer Service Officer. Consistently handles and interprets financial data. Academic background in statistics complements practical experience, positioning for success in an entry/mid-level data analytics role to transform data into actionable insights.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Customer Service Officer

United Bank for Africa
01.2025 - Current
  • Answering questions about accounts, products, and services.
  • Assisting with account openings, closures, address changes, and reporting lost or stolen cards.
  • Addressing and resolving customer complaints and issues.
  • Recommending appropriate banking products and services based on customer needs.
  • Providing information about banking services and products.
  • Promoting other bank products and services to customers.

Teller

United Bank for Africa
12.2022 - Current
  • Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
  • Reconcile cash drawers at the end of shift, count and package coins and currency, turn in any excess or damaged currency to head teller
  • Track, record, report, and store transactional information and special requests

National Youth Service Corp, Federal University of Technology Owerri
07.2021 - 07.2022
  • Sending and receiving of mails
  • General administrative activities

Cashier

Aladumbri and Sons Company
04.2020 - 09.2020
  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Track transactions on balance sheets and report any discrepancies
  • Resolving customer complaints, guide them and provide relevant information

ICT Unit (Industrial Training), Issele-Uku Technical College
09.2016 - 12.2016
  • Typing of official documents
  • Providing IT support for teachers and pupils
  • Ensuring internet systems are safe and offer full child protection

Education

Higher National Diploma - Statistics

Delta State Polytechnic
Ogwashi-Uku, Delta State
11.2018 - 11.2020

Ordinary National Diploma - Statistics

Delta State Polytechnic
Ogwashi-Uku, Delta State
11.2015 - 08.2017

Skills

  • Leadership
  • Microsoft Office
  • Ability to Work in a Team
  • Communication
  • Marketing Strategy
  • Record Keeping
  • Data Analysis
  • Customer support
  • Service recommendations
  • Inbound call management
  • Data entry

Certification

Computer Training, TRINITY ACADEMY

References

Mr., KOWEN,  Delta State Polytechnic, Ogwashi-Uku, Delta State, Nigeria

+2348063460810


Dr Owete S. Owetefrom Florida  Department of Environmental  Protection, Florida, United States  

+18509602773  


Mr. O. Andy from Nigeria Prison  Service, Kwale, Delta State

08037455844

Interests

Reading, Traveling, Meeting and interacting with people of highly productive intellect

Timeline

Customer Service Officer

United Bank for Africa
01.2025 - Current

Teller

United Bank for Africa
12.2022 - Current

National Youth Service Corp, Federal University of Technology Owerri
07.2021 - 07.2022

Cashier

Aladumbri and Sons Company
04.2020 - 09.2020

Higher National Diploma - Statistics

Delta State Polytechnic
11.2018 - 11.2020

ICT Unit (Industrial Training), Issele-Uku Technical College
09.2016 - 12.2016

Ordinary National Diploma - Statistics

Delta State Polytechnic
11.2015 - 08.2017

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