JIMOH KASALI
Ilorin ,Kwara
Summary
To contribute effectively to the scientific research, develop quality control and strategic planning objectives of any institution I come in contact with and strive for excellence and precision at all times, in all positions and circumstances, attaining professional distinction and proficiency. To develop the ability and set priorities among identified problems, weigh alternatives and predict outcomes.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Relationship Officer
IBADAN ELECTRICITY DISTRIBUTION COMPANY
Ile-Ife, Osun
2017.01 - 2020.01
- Established and maintained positive business and customer relationships
- Provide management with reports on customer feedback, needs and problems
- Resolved service issues by determining issue, provided solutions and also ensured all complaints were expedited for swift resolution
- Ensured accurate and proper documentation for all customer issues and complaints
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Managed customer relations on ongoing basis to maximize customer retention.
Subject Teacher
ADEBOLA COLLEGE GAA AKANBI
Ilorin, Kwara
2014.01 - 2016.01
- Prepared lesson notes, plans and extra-curricular teaching materials needed to facilitate learning
- Created and reinforced classroom rules and learning culture
- Tracked student progress through tests, classwork and assignments and provided grades and feedback
- Set examination questions, marked and prepared student results
- Collaborated with other teachers, parents and participated in regular meetings
- Organized class activities that incorporate learning and play to stimulate the students
- Scheduled appointments with parents to discuss student progress and classroom behavior.
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
- Planned lessons, activities and trips to cover all required course material.
- Designed dynamic lesson plans based on student interests to increase overall student GPA.
- Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.
- Taught subject matter based on information compiled from textbooks, online sites and other educational materials.
- Assessed student learning progress and comprehension with routine tests and standardized examinations.
NYSC Staff
DEMONSTRATION SECONDARY SCHOOL, ZARIA
Kaduna, Zaria
2012.01 - 2013.01
- Prepared lesson notes, plans and extra-curricular teaching materials needed to facilitate learning
- Tracked student progress through tests, classwork and assignments and provided grades and feedback
- Coordinated and graded student examinations
Education
PhD - Tests and Measurement
Obafemi Awolowo University
Ile-Ife 2018.06 - 2021.01
Master of Arts - Education, Tests and Measurement
Obafemi Awolowo University
Ile-Ife 2015.08 - 2017.01
Bachelor Of Science In Education - Economics
Obafemi Awolowo University
Ile-Ife 2008.04 - 2011.12
Nigeria Certificate In Education - Economics/Social Studies
Kwara State College of Education
Ilorin 2004.06 - 2007.01
Skills
Analytic and Problem SolvingStrong Verbal and Written CommunicationCustomer Service ManagementProficient in Microsoft Office Suite
Research and due diligence
Research and due diligence
Sales proficiency
Training and mentoring
Customer Relations
Schedule Management
Team Building
Inter-department collaboration
Report preparation
Affiliations
Association of Educational Researchers and Evaluators of Nigeria 2019
21th Annual National Conference (ASSEREN)
Association of Educational Researchers and Evaluators of Nigeria 2018
20th Annual National Conference (ASSEREN)
Association of Educational Researchers and Evaluators of Nigeria 2017
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Higher Education Research (Certificate of Reviewer)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Higher Education Research (Certificate of Reviewer)
2022-05
PhD - Tests and Measurement
Obafemi Awolowo University
2018.06 - 2021.01
Customer Relationship Officer
IBADAN ELECTRICITY DISTRIBUTION COMPANY
2017.01 - 2020.01
Master of Arts - Education, Tests and Measurement
Obafemi Awolowo University
2015.08 - 2017.01
Subject Teacher
ADEBOLA COLLEGE GAA AKANBI
2014.01 - 2016.01
NYSC Staff
DEMONSTRATION SECONDARY SCHOOL, ZARIA
2012.01 - 2013.01
Bachelor Of Science In Education - Economics
Obafemi Awolowo University
2008.04 - 2011.12
Nigeria Certificate In Education - Economics/Social Studies
Kwara State College of Education
2004.06 - 2007.01