Registered Accident and Emergency Nurse and Certified Risk Assessment Professional with over 10 years of Cross-industry experience to include Preventive and Intensive care, Critical Care, Surgical Support and post-operative recovery as well as General Healthcare Administration. Aiming to utilize current skills in a fast paced, challenging environment towards better Health Care systems as well as personal and Organizational Growth.
Hi, I’m
Izuwa Mercy
Nurse
Ojodu,Lagos
Summary
Overview
14
years of professional experience
Work History
Alleanza Health Management LimitedLagos, Nigeria
Client Service/Business Executive
06.2022 - Current
Job overview
- Client’s advocacy and counseling
- Manage the relationship between Clients and the company
- Clients Education and enlightenment
- Ensure that all enrollees have access to the required care promptly
- Ensure swift resolution of enrollees’ issues relating to service delivery at the hospitals
- Organizing annual health screening for clients and staff either onsite or at designated Diagnostic Centers
- Quarterly Health talk presentation
- Generating leads from prospective clients and give presentations on company products
- Project manager on several new and existing projects assigned
- Submit weekly, monthly, quarterly and yearly reports.
- Created and maintained relationships with key clients for new business opportunities.
- Developed and implemented business strategies, plans and procedures to maximize profitability.
Alleanza Health Management LimitedLagos, Nigeria
Case Manager
01.2021 - 05.2022
Job overview
- Provider visitations and relationship management
- Review case progress and management
- Conflict resolution between HMO/Clients/Providers
- Develop effective working relations and cooperate with medical team throughout the entire case management process
- Promote quality and cost-effective interventions and outcomes
- Submit weekly, monthly, quarterly and yearly reports.
Alleanza Health Management LimitedLagos, Nigeria
Provider Manager
01.2021 - 05.2022
Job overview
- Provider identification, profiling and activation management
- Provider tariff review, negotiation and implementation
- Continuous engagement and enlightenment of providers on Alleanza Scheme policy and operation
- To brief management, when necessary, in difficult situations
- Submit weekly, monthly, quarterly and yearly reports
- Provider network quality assurance, profitability assessment and banding
- Manage relationship between HMO and Providers through prompt and amicable conflict resolution and enhanced engagement
- Provider visitation, audit and capacity evaluations.
Alleanza Health Management LimitedLagos, Nigeria
Supervisor Call Centre
06.2020 - 12.2021
Job overview
- Receiving mails, distribution and monitoring of mails sent to the affected units and follow-up when necessary to effect timely resolution of request
- Authorization and Issuance of PA Code where required to Hospitals via SMS, email or telephone lines when/where necessary after due verification, and update the manual PA Code register for synchronization
- Maintain daily, weekly and monthly statistics of all approvals given for all medical services, including all authorization codes
- Monitor and resolve all phone call request/complaints on time
- Document summary of these complaints on the Database/Software
- Training and Supervision of New Call Center Agents
- Pre-authorization and Emergency care response
- Coordination of Care access, Review, Co-management and referral mechanism for medical cases
- Appraisal of Call center Agents.
Oceanic Health Management LimitedLagos, Nigeria
Call Centre Executive
07.2018 - 05.2020
Job overview
- Receive calls, complaints and render medical assistance as due
- Authorization of care at hospitals for clients and update the approval codes on the database
- Arranging referrals for diagnostic procedures and further expert management care
- Follow up on hospitals to ensure clients get the required service they deserve
- Training and supervising new staff
- Educating the enrollees on their covered services on the scheme
- Escalating unresolved complaints to the Supervisor and follow up.
Critical Rescue International (C.R.I)Lagos, Nigeria
Call Centre/Assist Nurse
05.2014 - 09.2017
Job overview
- Receive distress calls, listen to patients' complaints and ensure adequate interpretation of complaints for proper medical diagnosis and recommend further medical assistance as due
- Coordinating ground and Air ambulance Medical evacuations (Local and international)
- Arranging hospital visits for our clients including home/hotel visit by our physician.
American International SchoolLagos, Nigeria
School Nurse
11.2012 - 04.2014
Job overview
- Developed and implemented plans for student care, oversaw infection control measures and coordinated all medical administrative duties
- Served as a consultant with other school professionals and Parents to educate and ensure compliance with Health and Hygiene standards.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Prime HospitalLagos, Nigeria
Staff Nurse
01.2010 - 10.2012
Job overview
- Assessed patients, carried out vital tests and planned nursing care requirements
- Providing pre- and post-operation care, as well as emotional support to patients and relatives as required
- Monitored and administered medication and intravenous infusions
- Led and supervised junior staff.
Education
School of Post Basic Nursing, LUTHLagos
Registered Accident and Emergency Nurse Certificate
11-2019
University Overview
School of NursingAbia state
Registered Nurse Certificate
05-2009
University Overview
Community Grammar SchoolSurulere, Lagos
West African examination council certificate
06-1998
University Overview
Skills
- Team Management
- Proficient in computer applications {Microsoft Office suite}
- Innovative and Analytical Thinking
- Interpersonal Communication skills
Professional certifications and training
Professional certifications and training
- World Continuing Educational Alliance, 30 study hours, 2024
- Mandatory Continuing Professional Development Program (Mental Health) Modules I, 2023
- Training on Handling Customer Complains by Learn Smart, 2022
- Covid-19 Vaccination Training For Health Workers by WHO, 2021
- Mandatory Continuing Professional Development Program (Med-Surg) Modules 1, 2016
- Fire Safety and Risk Assessment Certificate; Health, Safety and Environment Level 1-3, 2015
- Mandatory Continuing Professional Development Program (Med-Surg) Modules 1, 2012
- Volunteer for Free Health Care Projects; Pro – Health International, Africa, 2009
- Workshop on Qualitative Nursing Education; West African College of nursing, 2008
- Peer Educators Training; NYSC Reproductive Health and HIV/AIDS Prevention Project, supported by UNICEF, 2008
References
References
Available on RequestHobbies and Interests
Hobbies and Interests
- Reading
- Volunteering
Languages
English
First Language
Timeline
Client Service/Business Executive
Alleanza Health Management Limited
06.2022 - Current
Provider Manager
Alleanza Health Management Limited
01.2021 - 05.2022
Case Manager
Alleanza Health Management Limited
01.2021 - 05.2022
Supervisor Call Centre
Alleanza Health Management Limited
06.2020 - 12.2021
Call Centre Executive
Oceanic Health Management Limited
07.2018 - 05.2020
Call Centre/Assist Nurse
Critical Rescue International (C.R.I)
05.2014 - 09.2017
School Nurse
American International School
11.2012 - 04.2014
Staff Nurse
Prime Hospital
01.2010 - 10.2012
School of Post Basic Nursing, LUTH
Registered Accident and Emergency Nurse Certificate
School of Nursing
Registered Nurse Certificate
Community Grammar School
West African examination council certificate
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