Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jennifer Chiamaka Chukwusili

Jennifer Chiamaka Chukwusili

Registered Nurse
Lagos,LA

Summary

Dynamic Registered Nurse with extensive experience in high-pressure environments, including Alleanza Health Management Company. Excelled in complaint resolution and workload management, increasing first call resolution rates significantly. Skilled in CRM software and empathetic patient care, consistently enhancing customer and patient satisfaction. Demonstrated proficiency in both technical procedures and emotional support, ensuring comprehensive care.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Contact Center Representative Registered Nurse

Alleanza Health Management Company
07.2024 - Current
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.

Registered Nurse, Medical-Surgical Unit

Racheal & Nana Hospital Ifako-ijaiye Lagos State
01.2024 - 08.2024
  • Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
  • Administered medications and treatment to patients and monitored responses.
  • Monitored patient vital signs to perform thorough condition assessments.
  • Managed case load patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.

Registered Nurse, Labor and Delivery

Ugochinyere Hospital and Maternity
07.2023 - 01.2024
  • Anticipated potential complications early in the labor process through vigilant assessment of both mother and fetus vital signs data.
  • Provided emotional support and guidance to new mothers and families during labor, delivery and postpartum.
  • Reduced complications during childbirth by closely monitoring patients and providing timely interventions.
  • Conducted comprehensive physical assessments and assisted with pain management.

Clinical Experience as a Registered Nurse

St Mary;s Joint Hospital Amaigbo Imo State.
09.2019 - 11.2022
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Enhanced patient care by applying critical thinking to prioritize interventions based on individual acuity.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.

Education

Basic Life Support Certificate - Basic Life Support

La-page Meta Verse
Lagos, Nigeria
04.2001 -

Bachelor of Science - Registered Nurse

College Of Nursing Sciences Amaigbo Imo State
Nwangele Local Government Area Imo State.
04.2001 -

High School Diploma -

Success Schools Sokoto State
Sokoto, Sokoto State, Nigeria
04.2001 -

Skills

Complaint resolution

Additional Information

I am a highly motivated and results -oriented individual with a strong work ethic and a commitment to excellence seeking a challenging position where I can use my skills and experience to make a significant contribution to the company's success.

Timeline

Contact Center Representative Registered Nurse

Alleanza Health Management Company
07.2024 - Current

Registered Nurse, Medical-Surgical Unit

Racheal & Nana Hospital Ifako-ijaiye Lagos State
01.2024 - 08.2024

Registered Nurse, Labor and Delivery

Ugochinyere Hospital and Maternity
07.2023 - 01.2024

Clinical Experience as a Registered Nurse

St Mary;s Joint Hospital Amaigbo Imo State.
09.2019 - 11.2022

Basic Life Support Certificate - Basic Life Support

La-page Meta Verse
04.2001 -

Bachelor of Science - Registered Nurse

College Of Nursing Sciences Amaigbo Imo State
04.2001 -

High School Diploma -

Success Schools Sokoto State
04.2001 -

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Jennifer Chiamaka ChukwusiliRegistered Nurse