ITUA EIKPE
Abuloma,RIVERS State
Summary
A highly motivated professional with excellent oral and written communication skills, known for integrity and honesty. Demonstrates strong attention to detail and efficient computer skills, thriving in team environments while effectively managing pressure. Quick to learn new skills and eager to take on responsibilities, consistently achieving outstanding results.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Relationship manager
Guaranty Trust Bank
Port Harcourt, Rivers State
2021.10 - 2026.04
- Fostered a culture of open communication within the team promoting collaboration.
- Achieved high customer satisfaction with regular follow-ups and updates.
- Built lasting relationships with key stakeholders through consistent engagement activities.
- Streamlined internal procedures to increase productivity and efficiency levels.
- Delivered tailored solutions creating positive client experiences.
- Analysed customer feedback, made necessary improvements in service delivery.
- Increased client retention, fostered trust and loyalty by resolving complaints efficiently.
Transaction Officer
Access Bank PLC
2021.02 - 2021.06
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.
- Offered friendly and efficient service to customers, handled challenging situations effectively.
- Properly processed deposits, withdrawals and payments for average of 20-50 customers daily
Education
Bachelor of Science, B.Sc. (Hons.) - Industrial Chemistry
University of Benin
Nigeria 2014.11 - 2018.10
Skills
- Excellent oral and written communication skill
- Self-motivated
- Attention to details
- Efficient computer skills
- Ability to work effectively in a team
- Integrity and Honesty
- Quick at learning new skills, eager to take on responsibilities, ability to plan, organize and keep going when things get difficult, able to work under pressure and will always achieve good results at all times
REFERENCES
Will be provided on request.
Affiliations
- Chess, Sports, Reading, Music and Travelling
Certification
CIBN Ethics and Compliance Certification
Timeline
Relationship manager
Guaranty Trust Bank
2021.10 - 2026.04
Transaction Officer
Access Bank PLC
2021.02 - 2021.06
Bachelor of Science, B.Sc. (Hons.) - Industrial Chemistry
University of Benin
2014.11 - 2018.10