NGEM YVONNE BIH
RELATIONSHIP MANAGER
DOUALA
Summary
A highly motivated, passionate, resilient, and result-oriented person. being a role model for service delivery by abiding by the company's policies and regulations while also displaying the company's basic values. A Higher National Diploma in Accounting, a Bachelor's degree in Accounting, Auditing, and Finance, more than 4 years of customer service experience, and more than 5 years of experience in trade finance (provision of accurate and timely service on the finance of imports and exports with or without letters of credit, collections, incoming and outgoing payments, foreign exchange, etc.). and nearly three years of Customer Relationship Management.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Relationship Manager
UBA
DOUALA
02.2021 - Current
- This comprises of providing advice to the bank's clients on their investments and the financial services on offer to them, Create and enforce plans that will help meet the needs of customers, Work quickly to address and resolve customer issues, Share valuable and understandable information on products and services, Convey large and complex information in a simple and easy way, Develop a long-standing relationship with all customers, Act as one point contact for all customer requirements, Ensure Client Due Diligence, Improve customer service satisfaction always and creating delightful brand experiences
01.2020 - 01.2021
- Balance de Payments Report to BEAC: This comprises of listing for a given period all international economic transactions (Commercial, Financial and Monetary) that the residents of a country (Individuals, Companies or the State) have done with the rest of the world
- Recording of all sales as Credits While all purchases of Goods, Services or Capital recorded as Debits.
01.2013 - 01.2020
- Trade/Remittance operations
- Reception, verification and authentication of all inflow messages received from correspondent banks and crediting of clients in compliance with company’s agreed turnaround time (TAT)
- Initiates all outwards remittances received from branches within agreed TAT and relay for verification
- Creation of all swift message type as need may arise notably MT103, 199,192,999
- Initiate all treasury deals, MT300s,202s,299 and Execution of account to account transfers
- Sending and responding promptly to tracers related to all financial transactions and other transactions
- Ensure proper record maintenance of all SWIFT FX transactions both inward and outward
- Respond to daily correspondent inquiry including unallied transactions investigations, tracers and responses from all correspondents
- Responding to all reconciliation suspense’s requiring my attention
- Receiving customers and troubleshooting their difficulties including delivery of swift messages to customers daily
- Responding to inquiries from branches and ensuring a smooth process flow
- Coordinate and review work of other users to ensure efficient service delivery
- Creation of certified cheques, cautions and Guarantees for customers
- Reception, verification and registration of cheques for clearing
- Payment of civil servant’s salaries
- Creation of MT400, 410,412 etc and responding to all tracers relating to all collection issues
- Generation of MT700, 799etc and responding to all tracers relating to Letters of Credit(L/C) issues
- FX Deals and Confirmations
01.2012 - 01.2013
- Fund transfer and loan booking
- Ensure review of previous day work as assigned is done timely
- Ensure that customers application to book/liquidate is obtained
- Ensure that signature verification is in line with customer’s mandate accordingly
- Ensure that all required documents are attached alongside the request
- Ensure that required parameter for the type of loan has been met by the account holder
- Ensure approval is obtained for the booking with correct rate and date
- In case of liquidation, ensure account is funded up to the tune of the loan to be paid back.
01.2011 - 01.2012
- Basic operations for 10 UBA African countries (Cameroon/Gabon/Senegal/Guinea/Chad/BIB/Cote D’ivoire /Benin/Congo DRC/ Congo Brazzaville):
- Account opening of all types for all Francophone countries
- Account Maintenances (account closures, standing instructions-statements, U-Direct and Mandate update)
- Ensure customers authenticated instruction is in place before processing request
- Ensure checklist is duly labeled, ticked and signed where applicable
- Ensure required and appropriate approval is in place and that signature has been verified by branch with evidence of SV STAMP AFIXED on the request type before processing
- Ensure supporting documents required for the transaction type is in place
- Ensure prompt response/ resolution to mails and escalate promptly if required
Education
Attestation of course completion -
PMP - undefined
the - undefined
Professional Management Institute of Technology
Bachelors degree - Accounting Auditing and Finance
Institut Superieur de Gestion et de Technologie (ISGET)
01.2012 - 01.2013
Higher National Diploma - Accountancy
ESG/ISTA
01.2007 - 01.2010
Skills
Area of Special Interest/Skill ProficiencyExcellent Communications skills (written and oral)Marketing and Selling skills
Superior problem-solving skills in business and everyday situations
Leadership and negotiation skillsGood Relationship management skillsConfident and possess excellent networking skillsAbility to evaluate needs of customers and determine what products or services would best serve those needsAble to apply critical thinking skills to resolve difficult issues
Professional and courteous customer service with high levels of intergrity and accuracy/ Paying attention to details/ Fast and Error free processingCan assist 30 and more customers per hourand remain poised and professional even in high stress situations and when dealing with irate individualsAble to listen to and comprehend people’s problems with the intent to solve them
Analytical skills/Problem solving skills /Good interpersonal skillsCapable of managing multiple tasks and organizing resourcesProject management /Trade finance/ Marketing of products/ Auditing and TaxationOTHER PROFESSIONAL SKILLSMicrosoft office (Ms Excel, Ms Word, Ms Publisher, Ms Photo Editing and INTERNET)Marketing and business managementSourcing and Soft skillsHOBBIESReading,Writing, drawing, Internet search and Sourcing, photography, Sports and travellingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Treat people the way you want to be treated.
Timeline
Relationship Manager
UBA
02.2021 - Current
01.2020 - 01.2021
01.2013 - 01.2020
01.2012 - 01.2013
Bachelors degree - Accounting Auditing and Finance
Institut Superieur de Gestion et de Technologie (ISGET)
01.2012 - 01.2013
01.2011 - 01.2012
Higher National Diploma - Accountancy
ESG/ISTA
01.2007 - 01.2010
Attestation of course completion -
PMP - undefined
the - undefined
Professional Management Institute of Technology