Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Certification
References
Timeline
Generic

Kelsea Casselle

Williamstown

Summary

Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction. Diligent Project Manager/Cybersecurity Analyst with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Project Manager/Cybersecurity Analyst

ALKU, LLC
05.2022 - 12.2023
  • Develop and execute change management strategies to ensure smooth transitions during cybersecurity initiatives, including stakeholder communication and training.
  • Collaborated closely with DoD clinic leadership and users to pinpoint opportunities for streamlining clinic operations, enhancing clinical practice support, and advancing health outcomes.
  • Achieving a 95% on-time project completion rate by meticulously defining project scopes, timelines, and resource allocation, helping to minimize cybersecurity vulnerabilities and ensure compliance with evolving security standards.
  • Manage budget, personnel, and technology effectively to support project success and stay within timelines and budget.
  • Identify potential risks and develop strategies to address them, minimizing disruptions to project goals.
  • Implement rigorous testing and quality assurance processes to maintain high standards for project deliverables.
  • Foster a collaborative environment, share knowledge and best practices, and document successes to guide future initiatives.
  • Reducing identified cybersecurity risks by 30% through proactive implementation of security protocols, while enhancing incident response times by 20% to minimize the impact of potential breaches and ensure a secure, resilient infrastructure.
  • Set KPIs and metrics to monitor project progress, provide regular updates, and report to senior management and stakeholders.
  • Seek opportunities for continuous improvement, using feedback and lessons learned to refine methodologies and enhance outcomes.

EHR Specialist

CSI Companies
03.2021 - 05.2022
  • Ensuring an accuracy rate of over 98% for patient records and documentation by routinely auditing and updating data within the EHR system, which reduces medical errors and enhances patient safety.
  • Served as a liaison between the organization and regulatory agencies during inspections or investigations related to EH&S matters.
  • Reviewed contractor safety programs before project initiation, ensuring that external partners followed company safety standards.
  • Maintained EHR system uptime at 99.9%, reducing downtime for healthcare providers and ensuring continuous access to critical patient information for effective decision-making and patient care.
  • Reduced EHR data entry and retrieval time by at least 20% through optimized workflows, improving overall healthcare provider efficiency and reducing administrative workload.

Patient Service Representative

Relieves Pain Management
01.2020 - 03.2022
  • Processed over 200 patient inquiries daily, achieving a 95% resolution rate on first contact and enhancing overall patient satisfaction by 20%.
  • Reduced average call handling time by 15% through the implementation of a new call routing system, resulting in increased efficiency and improved patient experience.
  • Maintained accurate patient records and insurance information, achieving a 99% accuracy rate that minimized billing errors and reduced claim rejections by 25%.
  • Trained and onboarded 10 new representatives, contributing to a 30% improvement in team performance metrics within the first three months.
  • Led initiatives to follow up with patients post-visit, increasing appointment adherence rates by 40% and enhancing overall patient engagement.

Patient Access Lead

Jefferson Health
09.2018 - 12.2020
  • Streamlined patient intake processes, reducing wait times by 30% and improving patient satisfaction scores by 15% within six months.
  • Managed a team of 15 patient access representatives, achieving a 95% staff retention rate through effective training and development programs.
  • Implemented a new scheduling system that increased appointment availability by 25%, resulting in a 20% rise in patient volume over one year.
  • Developed and executed outreach programs that improved insurance verification accuracy from 85% to 98%, significantly decreasing billing denials.
  • Conducted regular performance evaluations, leading to a 40% increase in productivity among team members and a reduction in patient check-in times by 20%.

Education

Bachelor of Science - Public Health

Rutgers University
New Brunswick, NJ
05.2021

Skills

  • Training and Development
  • Problem Solving
  • Continuous Learner
  • Troubleshooting and Support
  • NIST
  • DOD Framework
  • Risk Management Framework (RMF)
  • Security Controls
  • Team Working
  • Project Management
  • Project planning and development
  • Project Scheduling

Additional Information

  • Cloud Security: Knowledge of securing cloud environments like AWS, Microsoft Azure, or Google Cloud, including identity and access management (IAM) and encryption.
  • Cryptography: Understanding of cryptographic protocols (e.g., SSL/TLS, encryption standards) for securing data in transit and at rest.
  • Data Analytics: Familiarity with data analysis techniques and tools, such as Excel, Tableau, or Python, to analyze trends, assess risks, and support decision-making.
  • Penetration Testing: Basic experience or knowledge in penetration testing tools like Metasploit or Burp Suite to identify security weaknesses in applications and networks.
  • Technical Documentation: Strong documentation skills to create security policies, incident reports, and project documentation that ensure clarity and compliance.

Certification

  • CompTIA Security +
  • DoD HIPAA and Privacy ACT
  • DoD Cyber Awareness

References

Available Upon Request

Timeline

Project Manager/Cybersecurity Analyst

ALKU, LLC
05.2022 - 12.2023

EHR Specialist

CSI Companies
03.2021 - 05.2022

Patient Service Representative

Relieves Pain Management
01.2020 - 03.2022

Patient Access Lead

Jefferson Health
09.2018 - 12.2020

Bachelor of Science - Public Health

Rutgers University

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Kelsea Casselle