Ijeoma Ukah-Okposin
Lagos,Nigeria
Summary
With a strong focus on career development, my objective is to proactively seek opportunities for personal and professional growth in order to make substantial contributions to the achievement of organizational objectives. I am dedicated to enhancing and expanding my skills and experience, with the aim of creating mutual benefits for both myself and the organization.
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
7
7
years of professional experience
Work History
Team Lead-CyberSecurity Analyst
HPE
Lagos
04.2023 - 11.2025
- Writing detailed incident response reports. Install and operate firewalls, encryption programs, and other security software. Fix vulnerabilities.
- Focusing on information protection policies, regulatory compliance, risk management and the physical security of organizational facilities.
- Protecting computer networks from cyberattacks and unauthorized access.
- Developing and promoting best practices for information security. Conduct threat research. Perform periodic risk assessments and penetration tests.
- Mentored new team members on processes and tools.
- Managed scheduling to optimize resource allocation and task completion.
- Developed training materials for team development and knowledge sharing.
Customer Experience Officer
Onburd.com
01.2022 - 04.2023
- Providing all relevant and essential information / documents to aid in the process of each clients visa for example; booking the tickets, reserving the hotels, and creating the itinerary.
- Regularly maintain a good relationship with the company's clients.
- Ensuring every customers wants are met and fulfilled.
- Be updated on every domestic and international travel trend.
- Helping clients identify their ideal travel packages based on their budgets, suggestions, and requirements.
- Providing customers with accurate and up to date visa forms and information regarding their choice destinations.
- Maintaining records of incoming and outgoing calls and emails.
- Transferring Of duties with appropriate information to the teams in charge.
- Generating sales.
- Maintaining a Customer friendly interface.
- Meeting up with team targets.
- Developed customer feedback systems to enhance service quality and satisfaction.
- Coordinated cross-functional teams to address customer inquiries and resolve issues.
Customer Service Officer
Tabila Travels and Tours
01.2021 - 01.2022
- Opening and maintaining customer accounts.
- Resolving product or service issues.
- Managing incoming calls.
- Generating sales leads.
- Building trust with customers through communication.
- Meeting sales targets and call handling quotas.
- Handling complaints and providing solutions.
- Keeping records of customer interactions.
- Engaging customers proactively.
- Resolving customer complaints via various channels.
- Verifying travel information via phone.
- Assisting with travel transactions.
- Advising customers on company information.
- Processing payments and gathering customer details.
- Handling product recalls.
- Informing customers about deals and promos.
- Compiling reports on customer satisfaction.
Sales Manager
Patson Rich Computers
01.2019 - 01.2021
- Conducting and documenting sales of computers and accessories.
- Updating records of daily supplies and purchases made by the company.
- Interacting on a daily basis with customers and making sure all their requests are being delivered.
- Fast learning ability.
- Ability to understand and adhere to all company and individual policies.
- Great knowledge on sales responsibilities.
- Great communication and interactive skills.
- Organised, with great initiative alongside great crowd control skills.
- Ability to adapt and implement good work without any supervision.
- Great customer service interactive skills.
- Great knowledge on the usage of Canva.
- Experience in Microsoft excel eg; pivoting etc.
- Great knowledge in the use of MS Office.
- Experience in the usage of hubspot and Saleforce.
- Knowledge in the use of Amadeus.
- Great knowledge in protecting IT infrastructure.
- Threat Knowledge.
- Risk Management.
- Ensuring the stable operation of the computer networks.
- Basic Networking knowledge.
- Configuring Networking Devices.
Education
Certificate Of Completion - Cyber Security
Cisco
02.2024 - 05.2024
Certificate Of Completion - Network And System Administration
Cisco
05.2024 - 05.2024
LLb - Law
Lead city University
Ibadan, Nigeria 09.2014 - 01/2019
Skills
- Fast learning ability
- Ability to understand and adhere to all company and individual policies
- Great knowledge on sales responsibilities
- Great communication and interactive skills
- Organised
- Great initiative
- Great crowd control skills
- Ability to adapt and implement good work without any supervision
- Great customer service interactive skills
- Great knowledge on the usage of Canva
- Experience in Microsoft excel
- Great knowledge in the use of MS Office
- Experience in the usage of hubspot
- Experience in Salesforce
- Knowledge in the use of Amadeus
- Great knowledge in protecting IT infrastructure
- Threat Knowledge
- Risk Management
- Ensuring the stable operation of the computer networks
- Basic Networking knowledge
- Configuring Networking Devices
- Cybersecurity best practices
- Risk management
- Vulnerability assessment
- Firewall configuration
- Customer relationship management
- Training development
- Client needs assessment
References
Granted upon request
Languages
- English, Fluent
- French, Basic
Additional Qualifications
- Completion on customized training session: Reservations and ticketing essentials
- Cisco Certification in Cybersecurity
- Certification in the usage of CRM tools
- Cisco Certification in Networking
- Cisco Certification in Networking Device and Initial Configuration
- Cisco Certification in Endpoint Security
- Cisco Certification in Completion of the Junior Cybersecurity Analyst Career Path
- Alx Certification in Virtual Assistance
Languages
English
First Language
French
Elementary
A2
Timeline
Certificate Of Completion - Network And System Administration
Cisco
05.2024 - 05.2024
Certificate Of Completion - Cyber Security
Cisco
02.2024 - 05.2024
Team Lead-CyberSecurity Analyst
HPE
04.2023 - 11.2025
Customer Experience Officer
Onburd.com
01.2022 - 04.2023
Customer Service Officer
Tabila Travels and Tours
01.2021 - 01.2022
Sales Manager
Patson Rich Computers
01.2019 - 01.2021
LLb - Law
Lead city University
09.2014 - 01/2019