Hi, I’m
IKECHUKWU ONUH
Yaba,Lagos
Summary
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
16
years of professional experience
12
years of post-secondary education
Work history
ZARA CAPITAL INVESTMENT LIMITEDYaba, Lagos
Head of operations
2023.01 - Current (3 education.years_Label & 7 education.months_Label)
Job overview
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Minimized discrepancies by effectively training employees on best practices, policies, and procedures.
- Led overall direction, coordination, and evaluation of department functions.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Served as a key corporate representative, liaising with various stakeholders in support of operational excellence.
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Supervised daily operations, acting as a point of contact for any queries or obstacles.
ZARA CAPITAL INVESTMENT LIMITEDYaba, Lagos
Human resources manager
2018.02 - Current (8 education.years_Label & 6 education.months_Label)
Job overview
- Instructed employees quarterly on drug abuse and prevention programs to enhance staff knowledge and awareness.
- Eliminated discrimination and harassment risks by investigating internal allegations and implementing corrective actions.
- Delivered consistent and reliable service through overall administration, planning, coordination, and evaluation of HR functions.
- Increased minority hiring by [Number]% by cultivating community partnerships and attracting a high-quality workforce.
- Improved employee productivity and organizational effectiveness by reviewing processes to ensure optimal HR service delivery.
- Communicated HR updates to staff, keeping employees operating under a consistent framework across the organization.
- Devised training programs for new and existing employees.
- Managed leavers processes, end-of-probation reviews, changes to appointments, and termination of fixed-term contracts.
- Improved employee productivity and organizational effectiveness by reviewing processes for optimal HR service delivery.
- Monitored in-house HR trends to assess company performance against KPIs.
- Developed and implemented forward-thinking strategies, enabling continued progression toward business talent and compliance goals.
- Kept managers and employees updated on a wide range of employment relations related to performance, attendance, and discipline.
- Handled company recruitment activities to develop a high-achieving workforce.
- Managed full recruitment lifecycle of job adverts, applicant vetting, and new employee onboarding.
ZARA CAPITAL INVESTMENT LIMITEDYaba, Lagos
Marketing manager
2017.07 - 2020.08 (3 education.years_Label & 1 education.month_Label)
Job overview
- Supervised all marketing and planning activities to achieve company goals.
- Advised on marketing strategy with strong industry knowledge.
- Generated repeat business through exceptional customer service.
- Handled multiple inquiries whilst maintaining outstanding customer service.
- Applied a positive customer service approach to increase satisfaction levels.
- Handled financial transactions, creating and filing accurate records.
- Maintained updated knowledge of emerging marketing trends and technologies, continuously seeking opportunities to enhance strategies.
- Developed cohesive marketing strategies, identifying macro trends, opportunities, and challenges to deliver successful campaigns.
- Motivated [Number]+ staff to exceed growth and revenue targets.
AFRICAN ALLIANCE INSURANCE PLCIkeja, Lagos
Marketing executive
2015.08 - 2017.07 (1 education.year_Label & 11 education.months_Label)
Job overview
- Completed coverage applications to obtain underwriting approvals.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize the African Alliance Insurance reputation
- Displayed consistent, positive attitude toward customers, peers, and other personnel, even during high-stress situations.
- Promoted company as a superior provider committed to customer needs and satisfaction.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
OSBORNE TOWERS & LUXURY GARDENIkoyi, Lagos
Assistant facility manager
2014.08 - 2017.07 (2 education.years_Label & 11 education.months_Label)
Job overview
- Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
- Supervised full-time staff to comply with policies and guidelines.
- Responded to building emergencies and managed repairs within the required timeframe.
- Hired and supervised contractors, closely monitoring workmanship to produce cost-effective resourcing.
- Controlled expenses and lowered costs to meet budget requirements.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skillfully recruiting, orienting, and training loyal, hard-working employees.
KINGS GUARDS NIGERIA LIMITEDLekki, Lagos
Security team leader
2009.02 - 2014.07 (5 education.years_Label & 5 education.months_Label)
Job overview
- Established effective access control systems, logging staff and visitor movement for accurate site records.
- Responded to alarms and investigated disturbances, contacting local law enforcement personnel in escalating situations.
- Prepared regular written logs and incident reports at the close of each shift for the management team.
- Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
- Provided friendly, courteous, and efficient front-desk assistance, earning consistently positive customer feedback.
- Enforced safety protocols through increased video surveillance and effective access control.
- Responded immediately to emergency situations, remaining professional, calm, and effective under pressure
Education
Lagos State PolytechnicsIkorodu, Lagos
Higher National Diploma from Business Administration & Management
2019.08 - 2022.11 (3 education.years_Label & 3 education.months_Label)
Lagos State PolytechnicsIkorodu, Lagos
Diploma of Higher Education from Business Administration & Management
2010.09 - 2013.09 (3 education.years_Label)
Community Secondary School, IgogoroIgogoro, Enugu-Ezike
WASSCE & NECO
2002.08 - 2008.06 (5 education.years_Label & 10 education.months_Label)
Skills
- Customer retention strategies
- Strategic decision making
- Conflict management
- Change management
- Talent management
- Workflow optimization
- Operational planning
- Policies and procedures implementation
- Business process re-engineering
- Cost reduction and containment
- Quality compliance procedures
- Multidisciplinary collaboration
- Profit and loss analysis
Languages
English
Upper intermediate
IGBO
Native
Timeline
Head of operations
ZARA CAPITAL INVESTMENT LIMITED
2023.01 - Current (3 education.years_Label & 7 education.months_Label)
Lagos State Polytechnics
Higher National Diploma from Business Administration & Management
2019.08 - 2022.11 (3 education.years_Label & 3 education.months_Label)
Human resources manager
ZARA CAPITAL INVESTMENT LIMITED
2018.02 - Current (8 education.years_Label & 6 education.months_Label)
Marketing manager
ZARA CAPITAL INVESTMENT LIMITED
2017.07 - 2020.08 (3 education.years_Label & 1 education.month_Label)
Marketing executive
AFRICAN ALLIANCE INSURANCE PLC
2015.08 - 2017.07 (1 education.year_Label & 11 education.months_Label)
Assistant facility manager
OSBORNE TOWERS & LUXURY GARDEN
2014.08 - 2017.07 (2 education.years_Label & 11 education.months_Label)
Lagos State Polytechnics
Diploma of Higher Education from Business Administration & Management
2010.09 - 2013.09 (3 education.years_Label)
Security team leader
KINGS GUARDS NIGERIA LIMITED
2009.02 - 2014.07 (5 education.years_Label & 5 education.months_Label)
Community Secondary School, Igogoro
WASSCE & NECO
2002.08 - 2008.06 (5 education.years_Label & 10 education.months_Label)