Job Search Status
Open to workDesired start date: Immediately
Open To Work
OLUWADAMILOLA RACHEAL IDOWU
Ibadan,Nigeria
Work Preference
Summary
I am a detail oriented Computer Science Graduate with strong interest in data driven and problem solving. I am skilled in organizing, interpreting and presenting information clearly. Take charge professional delivering executive support and team leadership to business operations. Dependable and detail oriented to manage multiple tasks and priorities.
Overview
8
8
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Representative / Team Lead
MITA Technologies
01.2024 - 11.2025
- Resolved customers complaints and provided solutions using a structured and analytical approach.
- Provided accurate information on product features, pricing and value propositions.
- Analyzed customer inquiries to identify patterns, recurring issues and areas for service improvement.
- Resolved customers' complaints and provided solutions using a structured and analytical approach.
- Managed team members to meet targets and achieve goals.
- Coordinated team members to ensure effective work and results.
Executive Assistant / Accountant
Kenax Communication
02.2018 - 11.2023
- Oversaw daily funding and account reconciliation for 200+ agents, ensuring accuracy and timely processing.
- Conducted weekly balancing and auditing of Super Agent accounts.
- Monitored financial transactions and prepared summary reports to provide insights for decision-making.
- Facilitated effective communication with agents to enhance collaboration.
- Ensured accurate recording of installation equipment.
- Built and maintained strong relationships with agents.
- Assisted customers and recorded service improvement requests to enhance overall satisfaction.
Secretary / Bursary Assistant
Fruitful Vines Schools
04.2016 - 12.2017
- Maintained accurate financial records for school fees and supplies to ensure compliance and transparency.
- Prepared documents and typed reports while managing school files for efficient information retrieval.
- Organized data to support informed administrative decision making and enhance operational effectiveness.
Education
BSc - Computer Science
National Open University of Nigeria
Nigeria 10.2017 - 02.2026
Senior Secondary School Leaving Certificate -
Prospect High School
Oyo State 07.2015 - 07.2015
Skills
- Customer data management
- Customer feedback analysis
- Customer satisfaction tracking
- Microsoft Excel
- Reporting tools
- Data entry accuracy
- Documentation management
- Analytical thinking
- Problem solving
- Attention to detail
- Insight communication
- Presentation delivery
- Documentation skills
- Reporting skills
- Work independently
- Team collaboration
- Fast learning ability
Hobbies and Interests
- Data analysis
- Research
- Problem solving
- Visualization
- Technology driven solutions
Projects Training
- Data Analysis, Training, In Progress
- Graphic Design Certification, Certification
Languages
English
Upper Intermediate
B2
Yoruba
Proficient
C2
Timeline
Customer Service Representative / Team Lead
MITA Technologies
01.2024 - 11.2025
Executive Assistant / Accountant
Kenax Communication
02.2018 - 11.2023
BSc - Computer Science
National Open University of Nigeria
10.2017 - 02.2026
Secretary / Bursary Assistant
Fruitful Vines Schools
04.2016 - 12.2017
Senior Secondary School Leaving Certificate -
Prospect High School
07.2015 - 07.2015