Work Preference
Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Projects Training
Languages
Timeline
Generic
OLUWADAMILOLA RACHEAL IDOWU
Open To Work

OLUWADAMILOLA RACHEAL IDOWU

Ibadan,Nigeria

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service Representative / Team LeadExecutive Assistant / AccountantSecretary / Bursary Assistant

Salary Range

1500000/yr - 1800000/yr

Important To Me

Career advancementTeam Building / Company Retreats

Summary

I am a detail oriented Computer Science Graduate with strong interest in data driven and problem solving. I am skilled in organizing, interpreting and presenting information clearly. Take charge professional delivering executive support and team leadership to business operations. Dependable and detail oriented to manage multiple tasks and priorities.

Overview

8
8
years of post-secondary education
10
10
years of professional experience

Work History

Customer Service Representative / Team Lead

MITA Technologies
01.2024 - 11.2025
  • Resolved customers complaints and provided solutions using a structured and analytical approach.
  • Provided accurate information on product features, pricing and value propositions.
  • Analyzed customer inquiries to identify patterns, recurring issues and areas for service improvement.
  • Resolved customers' complaints and provided solutions using a structured and analytical approach.
  • Managed team members to meet targets and achieve goals.
  • Coordinated team members to ensure effective work and results.

Executive Assistant / Accountant

Kenax Communication
02.2018 - 11.2023
  • Oversaw daily funding and account reconciliation for 200+ agents, ensuring accuracy and timely processing.
  • Conducted weekly balancing and auditing of Super Agent accounts.
  • Monitored financial transactions and prepared summary reports to provide insights for decision-making.
  • Facilitated effective communication with agents to enhance collaboration.
  • Ensured accurate recording of installation equipment.
  • Built and maintained strong relationships with agents.
  • Assisted customers and recorded service improvement requests to enhance overall satisfaction.

Secretary / Bursary Assistant

Fruitful Vines Schools
04.2016 - 12.2017
  • Maintained accurate financial records for school fees and supplies to ensure compliance and transparency.
  • Prepared documents and typed reports while managing school files for efficient information retrieval.
  • Organized data to support informed administrative decision making and enhance operational effectiveness.

Education

BSc - Computer Science

National Open University of Nigeria
Nigeria
10.2017 - 02.2026

Senior Secondary School Leaving Certificate -

Prospect High School
Oyo State
07.2015 - 07.2015

Skills

  • Customer data management
  • Customer feedback analysis
  • Customer satisfaction tracking
  • Microsoft Excel
  • Reporting tools
  • Data entry accuracy
  • Documentation management
  • Analytical thinking
  • Problem solving
  • Attention to detail
  • Insight communication
  • Presentation delivery
  • Documentation skills
  • Reporting skills
  • Work independently
  • Team collaboration
  • Fast learning ability

Hobbies and Interests

  • Data analysis
  • Research
  • Problem solving
  • Visualization
  • Technology driven solutions

Projects Training

  • Data Analysis, Training, In Progress
  • Graphic Design Certification, Certification

Languages

English
Upper Intermediate
B2
Yoruba
Proficient
C2

Timeline

Customer Service Representative / Team Lead

MITA Technologies
01.2024 - 11.2025

Executive Assistant / Accountant

Kenax Communication
02.2018 - 11.2023

BSc - Computer Science

National Open University of Nigeria
10.2017 - 02.2026

Secretary / Bursary Assistant

Fruitful Vines Schools
04.2016 - 12.2017

Senior Secondary School Leaving Certificate -

Prospect High School
07.2015 - 07.2015
OLUWADAMILOLA RACHEAL IDOWU