Ijeoma Nwabueze
Abuja FCT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
20
20
years of professional experience
Work History
Head Currency Management
Central Bank of Nigeria
Lokoja
01.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
Associate Head SERVICOM
Central Bank of Nigeria
Abuja
09.2022 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Senior Compliance Manager
Central Bank of Nigeria
Abuja
07.2014 - 09.2022
- Developed and implemented comprehensive compliance programs to ensure adherence with applicable laws and regulations.
- Monitored changes in relevant legislation and regulatory guidance to ensure ongoing compliance with legal requirements.
- Conducted internal audits, investigations and risk assessments to identify areas of non-compliance and recommend corrective actions.
- Provided training and guidance on the organization's policies and procedures related to compliance activities.
- Established effective communication channels between departments for efficient information flow related to compliance matters.
- Assisted in developing strategies to reduce potential risks associated with non-compliance activities.
- Collaborated with senior management teams to develop solutions for complex compliance issues.
- Drafted reports outlining audit results, trends, observations, conclusions, and recommendations.
- Reviewed contracts for potential conflicts of interest or other risks from a compliance perspective.
- Compiled data from various sources into meaningful reports for review by executive leadership teams.
- Investigated suspicious activity or allegations of violations of company policy or code of conduct.
- Analyzed existing systems and procedures to identify opportunities for improvement in terms of compliance objectives.
- Created detailed documentation regarding all aspects of the organization's compliance program.
- Ensured that all reporting deadlines were met in accordance with applicable laws and regulations.
- Performed periodic reviews of vendor relationships including due diligence checks as necessary.
- Maintained current knowledge base on best practices related to corporate governance standards.
- Served as a subject matter expert on all matters pertaining to regulatory requirements.
- Organized initiatives, drafted documentation and enforce compliance with best practices.
- Executed successful compliance monitoring and risk assessment programs.
- Generated and presented issue and recommendation reports to leadership and auditing team, identifying areas requiring additional support.
- Implemented improved strategies for regulatory compliance, control testing and process operations.
- Reviewed customer issues, company processes and other operational areas to check compliance.
- Formulated processes to track progress of corrective action plans identified during audits or investigations.
- Created and managed training classes to educate new hires and existing employees about compliance concerns.
- Contributed to large-scale risk assessment initiatives and promoted improved business procedures and controls.
- Maintained compliance standards for all contract deliverables.
- Verified compliance for deliverables according to contract requirements.
- Identified processes and policy gaps and devised solutions for and requirements.
- Established frameworks to facilitate execution of bank's compliance monitoring and risk assessment programs.
- Delivered expert advice to division leaders on expected risk exposure of processes and potential solutions.
- Completed quarterly and yearly audits.
- Built positive working relationships with other department managers through effective communication.
- Completed routine and incident-related documentation.
- Investigated reported and identified compliance issues against accepted standards.
- Maintained detailed database of compliance data, activities and actions taken.
- Conferred frequently with specialists to stay current on compliance requirements and procedures.
Facility Manager
Central Bank of Nigeria
Abuja
05.2004 - 07.2014
- Planned and coordinated the maintenance of facility equipment and systems.
- Prepared and submitted reports on facility operations, including budget updates.
- Reviewed work orders for accuracy, completeness, and compliance with safety regulations.
- Conducted regular inspections of facilities to ensure safe working conditions.
- Developed and implemented preventive maintenance programs for facility infrastructure components.
- Provided technical guidance to staff regarding facility operations and maintenance issues.
- Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
- Managed contracts related to building services such as janitorial or security services.
- Supervised personnel responsible for maintaining groundskeeping activities at the facility.
- Coordinated the implementation of energy management initiatives throughout the facility.
- Assisted in developing emergency response plans for natural disasters or other emergencies.
- Organized meetings with vendors to discuss service agreements or new projects.
- Monitored inventory levels of supplies used in the facility's operations.
- Resolved customer complaints pertaining to facility-related matters quickly and effectively.
- Maintained records relating to all aspects of facilities management including financial data.
- Inspected buildings regularly to identify potential risks or hazards that may affect employee safety.
- Maintained cleanliness and presentation standards to increase appeal of facility.
- Inspected equipment, facility grounds, external building structure and systems on regular basis.
- Scheduled and monitored on-site inspections of facility.
- Managed and directed facility staff by handling assignment delegation and timely completion.
- Prioritized and performed routine maintenance to keep facility in excellent shape.
- Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
- Supervised vendors and contracts to support office environment.
- Oversaw construction and renovation projects to meet environmental, health and security standards.
- Disposed of or oversaw disposal of surplus or unclaimed property.
Education
Barrister At Law - Law
Nigerian Law School
Bwari01-2001
Bachelor of Laws - Law
University of Nigeria, Enugu Campus
Enugu09-1999
High School Diploma -
Federal Government Girls' College
Owerri06-1993
Skills
- Recordkeeping
- Self-Directed
- Public Speaking
- Maintenance & Repair
- Organizational Skills
- Leadership
- Basic Math
- Customer Service
- Active Listening
- Cultural Awareness
- Dependable and Responsible
- Collaboration
- Time Management
- Friendly, Positive Attitude
- Quality Assurance
- Microsoft Word
- Certified Compliance Professional
Languages
English
Proficient
C2
Timeline
Head Currency Management
Central Bank of Nigeria
01.2024 - Current
Associate Head SERVICOM
Central Bank of Nigeria
09.2022 - 01.2024
Senior Compliance Manager
Central Bank of Nigeria
07.2014 - 09.2022
Facility Manager
Central Bank of Nigeria
05.2004 - 07.2014
Barrister At Law - Law
Nigerian Law School
Bachelor of Laws - Law
University of Nigeria, Enugu Campus
High School Diploma -
Federal Government Girls' College
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