Daniel Ehizogie Oniha

• Follow through with client requests to resolve problems.
• Train and mentor associates on performance-oriented strategies and customer service techniques.
• Supervise employees and assess performance to determine training needs and define accurate plans for decreasing process lags.
• Employ industry expertise, customer service and analytical skills to resolve customer concerns and promote loyalty.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

● Facilitate collaborative sessions between clients and Management to discuss operational bottlenecks and suggest ways to improve service delivery. Successfully eliminated idle time during cash withdrawals process in the Branch.

● Prepare strategic data report for the Management team.

● Communicate relevant policy updates to clients.

● Prepare and process client documentation in compliance with regulatory standards.

Manage complaints, provide appropriate solutions, and alternatives within timeframes and followed up to achieve resolution.

• Manage and develop sales team.
• Provide insights from sales report for effective decisions and forecast.
• Increase sales numbers through various route-to-market initiatives.
• Enhance profitability by developing pipelines utilizing marketing and sales strategies.
• Analyze competition activities and report new market activities.

● Drive compliance to retail redistribution standards within the team.

● Ensure adequate QDVPPP (Quality, Distribution, Visibility, Pricing Promotion and Persuasion) of company brands within assigned sales area.

● New product development (NPD) and market penetration.

● Quarterly review of the daily routes for van sales representatives.

● Identify customer needs and drive opportunities in agreement with the existing sales strategy.

● Prepare, budget and execute local initiatives to increase sales numbers across brands.

● Developed sales team on the Diageo Sales Standards.