Ifunanya Okafor
Port-Harcourt
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Always finding successful ways to acquire new clients and lucratively maintaining them. Respected professional with exceptional knowledge regarding risk management.
Overview
5
5
years of professional experience
Work History
Relationship Manager
Providus Bank
08.2023 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Customer Service Representative
Next Cash And Carry Nig. Ltd
02.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Administrative Assistant
Eklong Nig. Ltd
01.2019 - 04.2022
Education
Bachelor Of Library Science - Library And Information Science
Imo State University
Owerri 09.2017
Skills
- Relationship Building
- Client Relationships
- Relationship building and management
- Excellent Communication
- Client Engagement
- Risk Management
- Sales proficiency
- Account Management
- Analytical Problem Solving
- Business relationship cultivation
- Financial Acumen
- Account Set Up
- Loan Processing
Accomplishments
Resolved issues that leads to customer satisfaction and retention.
Got promoted easily because of my exceptional performance.
Additional Information
Association of Library and Information Science Students, Imo State University awarded me as a “Beacon of Integrity”
Timeline
Relationship Manager
Providus Bank
08.2023 - Current
Customer Service Representative
Next Cash And Carry Nig. Ltd
02.2022 - 06.2023
Administrative Assistant
Eklong Nig. Ltd
01.2019 - 04.2022
Bachelor Of Library Science - Library And Information Science
Imo State University
Similar Profiles
Abayomi OgunleyeAbayomi Ogunleye
Core Banking Application Support Officer at Providus BankCore Banking Application Support Officer at Providus Bank
Emmanuel LotEmmanuel Lot
Excutive Assistant /Relationship Manager at Providus BankExcutive Assistant /Relationship Manager at Providus Bank
LOLA BOWALELOLA BOWALE
Business Analysis Manager at Providus BankBusiness Analysis Manager at Providus Bank