Project management
HANNAH ADEKANYE
CUSTOMER SERVICE PROFESSIONAL
Lagos,LA
Summary
A highly skilled professional with expertise in customer service and relationship management, proficient in CRM tools such a Hubspot, Zoho, Zendesk and Freshdesk. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Looking to leverage my skills in a remote, customer-focused role.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Call Center/ Customer Service Representative
Providus Bank
Lagos, Lagos
01.2023 - 02.2025
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Managed over 60 incoming calls and emails daily, maintaining composure under pressure while providing exceptional service.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Customer Service Representative
Wema Bank Plc
09.2020 - 12.2022
- Responsible for ensuring that customers' funds transfer instructions are efficiently and promptly executed without delay with a positive impact on customers' delight
- Ensured customers' transactions (Manager's Cheques, NIP etc.) are processed within approved service turn-around time
- Responsible for daily and weekly balancing of internal funds transfer accounts such as Managers' cheques, cash advance etc
- Maintain proper records of funds transfer transactions
- Responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders
- Provided customers with information to address enquiries regarding products and services
- Conducted daily and weekly reconciliations of internal funds transfer
Administrative Officer
T & P Communications Limited
Lagos, Lagos
11.2018 - 08.2020
- Enhanced clients' satisfaction by creating prompt and courteous reception services, including welcoming clients and directing them to the appropriate personnel.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously and meeting deadlines
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Sales and Customer Service Representative
Chicken Republic Nigeria LTD
Ado-Ekiti, Ekiti State
01.2018 - 10.2018
- Delivered exceptional customer service by efficiently handling customers' complaints, resolving issues promptly and maintaining a positive and professional demeanor.
- Contributed to revenue growth by actively promoting and upselling menu items, leading to increased sales and customer satisfaction.
- Demonstrated strong problem-solving skills by identifying and resolving operational challenges in a timely manner, ensuring smooth business operations.
- Optimized operational efficiency by accurately processing customers' orders, managing electronic payments and cash transactions.
Education
Bachelor of Science - Soil Science and Land Management
University of Benin
Benin City, Edo State 01.2012 - 01.2017
Skills
Excellent oral and written communication
Time Management
Detail oriented
Active listening
Problem solving
Emotional intelligence and empathy
Customer service and Relationship Management
Project Management Tools (Clickup, Asana, Notion, Trello)
Calendar & Email management
Phone, Chat and Email support
Reliable work-from-home setup (High speed internet, Dedicated workspace)
CRM Tools (Hubspot, Zoho, Zendesk, Freshworks)
Digital collaboration (Slack, Zoom, Microsoft Teams, Google Workspace)
Remote work expertise and Time Zone flexibility
Additional Information
GMT +1, High-speed internet, noise cancelling headset and dedicated workspace.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
Call Center/ Customer Service Representative
Providus Bank
01.2023 - 02.2025
Customer Service Representative
Wema Bank Plc
09.2020 - 12.2022
Administrative Officer
T & P Communications Limited
11.2018 - 08.2020
Sales and Customer Service Representative
Chicken Republic Nigeria LTD
01.2018 - 10.2018
Bachelor of Science - Soil Science and Land Management
University of Benin
01.2012 - 01.2017