Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Software
Timeline
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HANNAH ADEKANYE

HANNAH ADEKANYE

CUSTOMER SERVICE PROFESSIONAL
Lagos,LA

Summary

A highly skilled professional with expertise in customer service and relationship management, proficient in CRM tools such a Hubspot, Zoho, Zendesk and Freshdesk. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Looking to leverage my skills in a remote, customer-focused role.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Call Center/ Customer Service Representative

Providus Bank
Lagos, Lagos
01.2023 - 02.2025
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Managed over 60 incoming calls and emails daily, maintaining composure under pressure while providing exceptional service.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.

Customer Service Representative

Wema Bank Plc
09.2020 - 12.2022
  • Responsible for ensuring that customers' funds transfer instructions are efficiently and promptly executed without delay with a positive impact on customers' delight
  • Ensured customers' transactions (Manager's Cheques, NIP etc.) are processed within approved service turn-around time
  • Responsible for daily and weekly balancing of internal funds transfer accounts such as Managers' cheques, cash advance etc
  • Maintain proper records of funds transfer transactions
  • Responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders
  • Provided customers with information to address enquiries regarding products and services
  • Conducted daily and weekly reconciliations of internal funds transfer

Administrative Officer

T & P Communications Limited
Lagos, Lagos
11.2018 - 08.2020
  • Enhanced clients' satisfaction by creating prompt and courteous reception services, including welcoming clients and directing them to the appropriate personnel.
  • Demonstrated strong organizational skills by managing multiple tasks simultaneously and meeting deadlines
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.

Sales and Customer Service Representative

Chicken Republic Nigeria LTD
Ado-Ekiti, Ekiti State
01.2018 - 10.2018
  • Delivered exceptional customer service by efficiently handling customers' complaints, resolving issues promptly and maintaining a positive and professional demeanor.
  • Contributed to revenue growth by actively promoting and upselling menu items, leading to increased sales and customer satisfaction.
  • Demonstrated strong problem-solving skills by identifying and resolving operational challenges in a timely manner, ensuring smooth business operations.
  • Optimized operational efficiency by accurately processing customers' orders, managing electronic payments and cash transactions.

Education

Bachelor of Science - Soil Science and Land Management

University of Benin
Benin City, Edo State
01.2012 - 01.2017

Skills

Additional Information

GMT +1, High-speed internet, noise cancelling headset and dedicated workspace.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Project management

Timeline

Call Center/ Customer Service Representative

Providus Bank
01.2023 - 02.2025

Customer Service Representative

Wema Bank Plc
09.2020 - 12.2022

Administrative Officer

T & P Communications Limited
11.2018 - 08.2020

Sales and Customer Service Representative

Chicken Republic Nigeria LTD
01.2018 - 10.2018

Bachelor of Science - Soil Science and Land Management

University of Benin
01.2012 - 01.2017

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