Ifeyinwa Oyewale

• Suggested add-on services that would be helpful to customers and improve bottom line.
• Escalated incidents to next level to remain compliant with company's standards and procedures.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Documented problems and corrective actions to maintain records.
• Issued, verified cash flow and electronic transactions from credit and debit card system to balance registers
• Balanced safe, prepared tills and prepared register for next day transactions
• Used Finacle, IBPS, FIP, First Console, Help Desk, Via Card, Pay Direct, First Collect, Remita, Branch Passport, Money Transfer software to perform accurate financial transactions and analysis.
• Generated invoices upon receipt of billing information and tracked collection progress
• Maintained account accuracy by reviewing and reconciling checks daily.
• Handled day-to-day accounting processes to drive financial accuracy.
• Verified deposits, rectified discrepancies and processed end-of-day paperwork using Microsoft Excel with 100%accuracy.

• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
• Trained new employees on proper cash routines, procedures and requirements.
• Performed hourly pick-ups and readings for front end to monitor sales and revenue.
• Researched and resolved account discrepancies.
• Investigated financial inconsistencies to solve discrepancies and reported to manager.
• Sorted and counted coin and currency to make change for associates.

• Collaborated with team members to achieve target results.
• Make a schedule of meeting between Controller and other state offices and Headquarters
• Documenting minutes of meetings
• Developed team communications and information for meetings.
• Used Microsoft Word and other software tools to create documents and other communications.
• Managed work and meeting schedules for

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Created help desk tickets, troubleshot and resolved desktop issues.
• Delivered onsite technical support for 34 employees.
• Updated software to safeguard against security flaws.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Promoted efficiency among departments with prompt resolution of system issues.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Responded promptly to incoming sales leads and requests for technical support.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Assisted with updating technical support best practices for use by team.

• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Determined problem areas and resolved issues related to profitability and business objective achievement.