Emmanuel Edache Johnson
Service Executive
Abuja,Federal Capital Territory
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
3
3
Certifications
Work History
Service Executive
First Bank Of Nigeria Limited
Kontagora, Niger State
09.2020 - Current
- Initiating maintenance activities such as: freezing/Unfreezing of accounts, reactivation of dormant accounts.
- Ensure prompt handling of customers' inquiries and complaints.
- Responsible for initiating the process of issuance and maintenance of all card products as eligible to customers.
- Assist with proper collection and review of documentation for prompt account opening and closing: opening of all accounts and Domiciliary accounts.
- Refer unresolved customers' grievances or special requests to designated departments for further actions.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Developed and maintained existing client relationship and developed new client relationships.
- Coordinated and expedited [Type], [Type] and [Type] services.
- Provide knowledgeable service and support for all customer needs.
Service Executive
First Bank Of Nigeria Limited
Kagara, Niger
11.2017 - 09.2020
- Initiating maintenance activities such as: freezing/Unfreezing of accounts, reactivation of dormant accounts.
- Ensure prompt handling of customers' inquiries and complaints.
- Responsible for initiating the process of issuance and maintenance of all card products as eligible to customers.
- Assist with proper collection and review of documentation for prompt account opening and closing: opening of all accounts and Domiciliary accounts.
- Refer unresolved customers' grievances or special requests to designated departments for further actions.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed working relationships with internal and external customers while assisting with account management duties.
Computer studies teacher
National Youth Service Corps
Rabah, Sokoto State
01.2017 - 10.2017
- Prepared scheme of work for each term.
- Planned lessons and prepared lesson notes for teaching students
- Compiled, administered and graded examinations
- Worked with students to implement computer literacy program and technology use into day to day instruction.
- Emphasized web etiquette and practical applications of technology for professional use.
Sales Consultant
Oriflame Cosmetics Nigeria
Sokoto, Sokoto
02.2017 - 09.2017
- Describe merchandise and explain use and operations of merchandise to customers.
- Recommend, select and help locate or obtain merchandise based on customers' wants and desires.
- Contacted customers to follow up on purchases and suggest additional purchase options.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Finance Manager
Joelinks Communications Makurdi
Makurdi, Benue State
08.2010 - 12.2012
- Responsible for reviewing financial reports.
- Monitoring accounts and activity reports.
- Developed budgets and strategic plans for day-to-day operations.
Education
Bachelor of Science - Economics
Benue State University-Makurdi
Benue State 02.2011 - 04.2016
High School Diploma -
Kusaki College Gboko
Gboko 09.2004 - 07.2010
No Degree - First School Leaving Certificate
Prison Model School Gboko
Gboko 09.1997 - 07.2003
Skills
Account management
Complaint resolution
Client rapport
Service standard compliance
Stocking and replenishing
Time management skills
Clear communication skills
Training development aptitude
Patience
Adaptability
Report preparation
Certification
Peer Education Training under the National Reproductive Health and HIV/Aids prevention and care project through the Nysc Scheme.
Timeline
Jobberman Soft-Skills Training
02-2021
Service Executive
First Bank Of Nigeria Limited
09.2020 - Current
Service Executive
First Bank Of Nigeria Limited
11.2017 - 09.2020
Nigerian Institute of Management (chartered) Proficiency Training In Management
02-2017
Sales Consultant
Oriflame Cosmetics Nigeria
02.2017 - 09.2017
Computer studies teacher
National Youth Service Corps
01.2017 - 10.2017
Peer Education Training under the National Reproductive Health and HIV/Aids prevention and care project through the Nysc Scheme.
12-2016
Bachelor of Science - Economics
Benue State University-Makurdi
02.2011 - 04.2016
Finance Manager
Joelinks Communications Makurdi
08.2010 - 12.2012
High School Diploma -
Kusaki College Gboko
09.2004 - 07.2010
No Degree - First School Leaving Certificate
Prison Model School Gboko
09.1997 - 07.2003