MS Suite
IDOWU VICTORIA
Business Manager
OSOGBO
Summary
My colleagues can attest to my being a service-oriented Business Manager, with track record of consistently delivering highest levels of performance. Tactful and dynamic professional, offering great acumen in sales generation and customer relationship management and also knowledgeable in financial and credit analysis, credit modeling and market status monitoring.
I am an experienced Business Manager with over 14 years of experience in Finance( Credit & Sales) industry. I have an excellent reputation for resolving problems and improving customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
4
4
Languages
Work History
Senior Banking Officer
First Bank of Nigeria Ltd
Osogbo
08.2007 - Current
- Oversee the branch Retail business activities: credits and deposit mobilization
- Ensuring growth in loans and advances though proper Credit risk portfolio management
- Processed customers transfer both intrabank, interbank and international
- Daily proof and monthly balancing of internal accounts
- Ensuring availability of cash for ATMs and monitoring the machine for 24hours service
- Work together with Service Manager on branch administrative and supervision
- Daily supervising of Tellering Officers for cash supply, till balancing and vault management
- Business generation and retention
- Handling of customer complains and resolution of grieviance to ensure customers sactisfaction
- Opening of accounts in strict compliance with Bank’s policy and CBN directives
- E-Business and Digital Product marketing and sales
- Strict confidential treatment of all business transactions and documentations
- Proper record keeping and maintenance of all contractual documents
- Diligent assessment of all presented documents to ascertain their suitability and legality for business transaction
- Report preparation, collation and rendition;
- Opening of accounts and creating records for fresh customers in strict adherence to the organization policy and procedure
- Maintaining operational files and records of all customers and business transactions
- Handling of customers complaints and grievances to ensure customer satisfaction
- Creating awareness of any errors or lapses over business deal and ensuring prompt rectification or correction through prompt proper follow up
- Managing branch cost and expense control, employee relations representative , internal and external customer engagement manangement.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Supported financial director with special projects and additional job duties.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
Business Manager
FIRST BANK OF NIGERIA LTD
Osogbo
01.2007 - Current
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
Education
Master of Science - Managerial Psychology (Organizational Behavior)
Obafemi Awolowo University
Ile-Ife 07.2018 - 09.2021
Bachelor of Arts - English Language and Literary Studies
Abia State University
Uturu 12.1999 - 09.2003
Skills
Microsoft Office Suite,CRM 365 and Power BIundefined
Affiliations
- Banking and Financial Markets Industry
- Sales Processes and Customer Retention
- Banking Operations
- Value Chain Management and Optimization
- Exceptional Customer Service
- International Operations
- Credit Risk and Portfolio Management
- Google Certified Digital Marketing Skills for Africa
- Cost Control Policies and Implementation
Software
Power BI
Obiee,
Finacle 10 and Fintrak
Certification
National Institute of Marketers of Nigeria
Interests
Meeting People
Community Volunteer Work
Positively Impacting in Any Society I live in
Sight-seeing and Volunteering for community service
I am very passionate about feeding the less privilege and vulnerable. Once every month I take a portion of my earnings and procure items and distribute to the elderly and beggars in my town.
Timeline
Master of Science - Managerial Psychology (Organizational Behavior)
Obafemi Awolowo University
07.2018 - 09.2021
National Institute of Marketers of Nigeria
07-2017
Senior Banking Officer
First Bank of Nigeria Ltd
08.2007 - Current
Business Manager
FIRST BANK OF NIGERIA LTD
01.2007 - Current
Bachelor of Arts - English Language and Literary Studies
Abia State University
12.1999 - 09.2003
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