IBRAHIM SALIU
Application Support Specialist
Yaba, Lagos,Lagos
Summary
A young electronic payment support specialist who manages payment applications, this also includes card transactions processing, card management supports, transaction routing and monitoring. I have hands-on experience in database management and also work with various Fintech companies such as Interswitch, TeamApt, Appzone, Etranzact, Unified Payments and SterlingPro for payment application integration in the financial sector.
Overview
6
6
years of professional experience
Work History
System Implementation and Support Engineer
Zenith Bank
Victoria Island, Lagos
01.2023 - Current
- Electronics Payment System Implementation and Application Support
- Infrastructure Management for Terminal Management and Card Acceptors
- Front End Processor (FEP) Management (Postilion and Transware)
- Card Management System administration (PowerCard and Postcard)
- Infrastructure Management and Transaction Routing
- Implementation of Payment Industry Data Security Standard (PCI-DSS)
- MasterCard Payment Gateway System (MPGS) Integration, Management and Administration
- Product Development and Internal Testing/ External Testing
- Hardware Security Module (HSM) server management
- Project Handling, Supervision and Vendor Management
- Report/Analyzes for IT infrastructure performance.
Senior Application Support Specialist
Wema Bank PLC
Marina, Lagos
08.2021 - 11.2022
- Implement and coordinate all channels related projects for improved cards payment processing
- Analyze performance data across various channels on Bi-monthly, Monthly,
- Quarterly and annual basis for senior management's consumption
- Implementation of fresh initiatives on channels infrastructure to improve efficiency, customer experience and revenue generation
- Ensure 99.999% availability and optimal level of real-time performance of card transactions' switch (Postilion)
- Provide enterprise channels capability analysis to measure current utilization of channels Infrastructure against established capacity and stack up its performance across periods amidst increasing volumes
- Provide first and second level support for Bank's E-Channel platforms
- Manage and Administer TeamApt POS, Viacard (Debit and Prepaid cards),
- Instant Pin, Instant Card, Card Control,TAMs POS, ATM Recon applications
- Ensure optimal network connectivity and availability between FEP and all connecting systems (ATMs, CBA,TPPs, etc.)
- Enterprise resource monitoring and administration
- Channels transactions analysis, presentation and visualization (with Excel Data model & PowerBI) for use by executive management to make informed decisions
- Provide daily, weekly, monthly and quarterly report for E-Business, card production, ATMSupport and Esettlement units
- Ensure update of all DR sites databases
- Identification of inefficient processes, services and touchpoints with view to either eliminate or improve these processes
- Optimal service delivery and management
- Maintenance and upgrade of existing infrastructures
- Troubleshoot database performance issues and optimize its performance
- Troubleshoot network connectivity problems on applications
Application Support Officer
Polaris Bank Ltd
Victoria Island, Lagos
11.2019 - 08.2021
- Card transactions monitoring (ATM, POS and Web)
- Card routing and investigation of unprocessed transactions
- Manage Bank's Front -End processor (Postilion) for card transactions processing
- Provide support for all Postilion application users
- Provide daily, weekly, monthly and quarterly report for E-Business and card production unit
- Card transactions monitoring (ATM, POS and Web)
- Card routing and investigation of unprocessed transactions
- Manage Bank's Front -End processor (Postilion) for card transactions processing
- Provide support for all Postilion application users
- Provide daily, weekly, monthly and quarterly report for E-Business and card production unit
- Project/Task Accomplishment:
- Migration of various channels application from one geo-location to another (MainOne) Automation of Xplorer Prepaid
- Settlement file
- Channels Transactions Alert automation to include transactions details
- Correction of wrong narrations on in-branch POS terminals
- Migration of channels application from skyebank domain to polarisbank domain
- Implementation of SterlingPro Instant-PIN application
- Automation of backup jobs for various channels application.
Channels Support
Access Bank PLC
Victoria Island, Lagos
10.2017 - 11.2019
- Card transactions monitoring (ATM, POS and Web)
- Card routing and investigation of unprocessed transactions
- Manage Bank's Front-End processor (Postilion)
- Provide support for all Postilion users
- Provide daily, weekly, monthly and quarterly report for E-Business and card production unit
- ATM migration from Postilion to Bankworld
- Ensure update of all DR sites databases
- Troubleshoot database performance issues and optimize its performance
- Troubleshoot network connectivity problems on applications
Sales and Acquisition Manager
Jiji.Ng
Yaba, Lagos
01.2017 - 03.2017
- Approach potential clients and register them on Jiji.ng
- Advice and sell Jiji.ng premium services to boost customers' ads
- Provide support and after sale services to clients for loyalty and retention.
Jiji Sales Agent
Consol Limited
Oshodi, Lagos
04.2016 - 01.2017
- Develop effective phone selling technique involving:
- Listening carefully for key concerns of customers
- Persuading potential sellers on platform to patronize Jiji premium ads boosting services
Education
Bachelor of Science - Computer Science
Kwame Nkrumah University
2014-06
ELTP Certificate: Banking - English Language
School of Banking Excellence
2017-08
AWS Cloud Practitioner Essentials - undefined
2021-12
Skills
- Technical Support
- Payment Support
- Application Integration
- Program support
- Cloud-based Application Support
Timeline
System Implementation and Support Engineer
Zenith Bank
01.2023 - Current
Senior Application Support Specialist
Wema Bank PLC
08.2021 - 11.2022
Application Support Officer
Polaris Bank Ltd
11.2019 - 08.2021
Channels Support
Access Bank PLC
10.2017 - 11.2019
Sales and Acquisition Manager
Jiji.Ng
01.2017 - 03.2017
Jiji Sales Agent
Consol Limited
04.2016 - 01.2017
Bachelor of Science - Computer Science
Kwame Nkrumah University
ELTP Certificate: Banking - English Language
School of Banking Excellence
AWS Cloud Practitioner Essentials - undefined
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