Hyginus Ugwu
Surulere,Nigeria
Summary
Seasoned Senior Manager with over 17 years of experience in Real Estate Industry. Specializes in Sales Operations, Collections & Debt Recovery and general Real Estate Management. Offering strong administrative and cross-functional collaboration skills to provide teams with support and guidance to surpass expectations.
Overview
15
15
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work History
Senior Manager, Debt Collections, CRM & Agents
First World Communities Ltd (Real Estate Company)
10.2020 - Current
- Recover Debts from Customers to increase cash flow of the company
- Categorize Delinquent debt according for ease of collection and viability
- Drive team to reduce Debt Portfolio by 70% within every calendar year
- Reduce Rate of Refunds & Pull out by Clients across Projects
- Provide Information/Training to new members of the Collections / Sales Operations Department
- Generate over 5 Billion Naira every 3 months via collections or the sale of reclassified debt products
- Monthly & Quarterly Collections Report -Diagnose challenges, propose solutions and offer feedback on strategies deployed
- Aid operations team in Collection based processes
- Manage all handover processes of the company
- Manage customer relations of the company for better results.
Head, Collections & Agent Participation
Mixta Real Estate Plc
Lekki, Lagos
02.2018 - Current
- Manages the team for optimum performance
- Recover over N11b owed debts
- Reduce rate of refunds and pull out by clients across projects
- Interface with delinquent clients in a bid to restructure bad debts by offering short term loans from financial institutions
- Write reminder letters for outstanding payments
- Inventory re-classification
- Manage old projects for close out
- Reduce the company's receivables significantly
- Manages external agents for active participation in the sales of the company's products
- Provide adequate information to the agents regarding the company's products
- Prepares engagement letters for the external agents.
Project Lead, Real Estate Operations/IT
Mixta Africa S.A., Nigeria
01.2016 - 02.2018
- Negotiate contracts and liaise with the company's lawyers and surveyors for the preparation of title documents
- Manage projects allocations, ensures inflows are correctly entered on the real estate database/IT Platform (Masterkey)
- Liaise with relevant government agencies for layout approval and other related issues
- Ensure clients receive their acknowledgement for payment within 24hrs after payment
- Responsible for naming of streets, signs and layout numbering of estates
- Masterkey champion (Real Estate Information Management System.
Real Estate Operations Executive
ARM Properties Plc
03.2010 - 12.2015
- Handled the preparation of layouts and property allocation to clients
- Responsible for title documentations
- Managed database, payable and receivables entry
- Managed accurate data record for all projects to enhance the preparation of reports
- Documented account opening and transaction activities
- Processed monthly commission across all projects for account executives and 3rd party agents.
IT Consultant/Information Officer
Imperial Logistics Consults LTD
01.2009 - 01.2010
- Daily routine checks for all computers
- Ensure all computers are connected to the internet
- Create project schedules and update database
- Monitor project progress, budget, hours etc
- Communicate with team members to ensure optimal strategy and maximum efficiency
- Develop project strategies
- Create tasks for team members.
Information & Communication Technology Personnel
Nigeria Agricultural & Rural Development Bank Limited
01.2009
- Responsible for data entry and management
- Take minutes of business meetings for the bank
- Conducted farms inspections for agricultural loans and record keeping purposes
- Updated customers' ledgers on the computer system to aid payment of salaries to customers
- Prepared and calculated monthly interests accrued to customers.
Education
Bachelor's Degree in Computer Science (B.Sc) - undefined
University of Nigeria
01.2001 - 04.2006
West African School Certificate - undefined
Boys High School, Orba
01.1992 - 04.1997
First School Leaving Certificate - undefined
Central School Orba
01.1987 - 04.1992
Master of Information Technology (M.InfoTech) -
University of Lagos, Akoka
01.2014 - 04.2016
Skills
- Computer applications (Microsoft Office package: Microsoft Word, Excel)
- Team and Time management
- Problem solving skills
- Organization and business development
- Good verbal and communication skills
Certification
- Award of Merit for outstanding service, NYSC, Kwara 2009
- Award of Merit, Nigerian Agricultural Coop. and Dev. Bank Ltd- 2009
- Certificate for Personal Effectiveness and Accountability Training -2014
- Certificate in Leading Elevated Performance - 2021
- Fellow Institute of Debt Recovery practitioners of Nigeria - 2022
- Professional Certificate in Debt Collections (Chartered Institute of Credit Management (CICM, United Kingdom).
- Master of Effective Debt Collection and Credit Control
- Certificate in Debt Management and Financial Planning
Custom
- Travelling
- Movies
- Reading
Timeline
Senior Manager, Debt Collections, CRM & Agents
First World Communities Ltd (Real Estate Company)
10.2020 - Current
Head, Collections & Agent Participation
Mixta Real Estate Plc
02.2018 - Current
Project Lead, Real Estate Operations/IT
Mixta Africa S.A., Nigeria
01.2016 - 02.2018
Master of Information Technology (M.InfoTech) -
University of Lagos, Akoka
01.2014 - 04.2016
Real Estate Operations Executive
ARM Properties Plc
03.2010 - 12.2015
IT Consultant/Information Officer
Imperial Logistics Consults LTD
01.2009 - 01.2010
Information & Communication Technology Personnel
Nigeria Agricultural & Rural Development Bank Limited
01.2009
Bachelor's Degree in Computer Science (B.Sc) - undefined
University of Nigeria
01.2001 - 04.2006
West African School Certificate - undefined
Boys High School, Orba
01.1992 - 04.1997
First School Leaving Certificate - undefined
Central School Orba
01.1987 - 04.1992
- Award of Merit for outstanding service, NYSC, Kwara 2009
- Award of Merit, Nigerian Agricultural Coop. and Dev. Bank Ltd- 2009
- Certificate for Personal Effectiveness and Accountability Training -2014
- Certificate in Leading Elevated Performance - 2021
- Fellow Institute of Debt Recovery practitioners of Nigeria - 2022
- Professional Certificate in Debt Collections (Chartered Institute of Credit Management (CICM, United Kingdom).
- Master of Effective Debt Collection and Credit Control
- Certificate in Debt Management and Financial Planning
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