Hyginus Ugwu
Lagos
Summary
Proven leader in sales and client relations at First World Communities Ltd, adept in sales strategy implementation and team management. Excelled in driving a 128% revenue increase, showcasing strong problem-solving and communication skills. Mastered computer applications to enhance business development, achieving significant market growth and customer base expansion.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Ag. Director of Sales & Client Relations
First World Communities Ltd
Lekki Phase 1
02.2024 - Current
- Managed sales action plans to align with business objectives across all market segments.
- Spearheaded expansion into new markets, driving 75% growth in customer base and revenue.
- Directed and implemented sales training programs to improve team skills and close rates.
- Utilized data analytics and CRM tools to track performance, identify trends, and adjust strategies to meet KPIs.
- Managed the sales budget, ensuring alignment with business goals and cost-effective resource allocation.
- Developed and executed comprehensive sales strategy, resulting in 128% increase in revenue over 1 year.
- Managed successful sales team, ensuring consistent performance.
- Identified potential business opportunities through thorough analysis of market trends.
- Built long-term relationships with customers and generated referrals from existing clients.
Senior Manager, Collections, CRM & Agent Mngt
First World Communities Ltd
Lekki Phase 1
10.2020 - 02.2024
- Recover Debts from Customers to increase cash flow of the company.
- Categorize Delinquent debt according for ease of collection and viability.
- Drive team to reduce Debt Portfolio by 70% within every calendar year.
- Reduce Rate of Refunds & Pull out by Clients across Projects
- Provide Information/Training to new members of the Collections / Sales Operations Department.
- Generate over 5 billion Naira every 3 months via collections or the sale of reclassified debt products.
- Monthly & Quarterly Collections Report –Diagnose challenges, propose solutions and offer feedback on strategies deployed.
- Aid operations team in Collection based processes.
- Manage all handover processes of the company.
Head, Collections & Sales Operations
Mixta Real Estate Plc
Victoria Island
03.2018 - 07.2020
- Negotiate contracts and liaise with the company’s lawyers and surveyors for the preparation of title documents.
- Interface with delinquent clients in a bid to restructure bad debts by offering short term loans from financial institutions.
- Recovered over N11b owed debts.
- Manage projects allocations, ensures inflows are correctly entered on the real estate database/IT Platform (Masterkey).
- Liaise with relevant government agencies for layout approval and other related issues.
- Responsible for naming of streets, signs and layout numbering of estates.
- Masterkey champion (Real Estate Information Management System).
- Manages external agents for active participation in the sales of the company’s products.
- Provide adequate information to the agents regarding the company’s products.
Team Leader, Sales Operations
ARM Properties Plc
Ikoyi
07.2010 - 02.2018
- Oversee the preparation of layouts and property allocation to clients
- Managed the team for issuance for title documentations
- Managed database, payable and receivables entry
- Managed accurate data record for all projects to enhance the preparation of reports
- Ensured proper documentation of account opening and transaction activities
- Processed monthly commission across all projects for account executives and 3rd party agents
- Promoted a culture of continuous learning with regular skills development sessions.
Sales Operations Executive
Imperial Properties Ltd
Apapa
01.2010 - 06.2010
- Create project schedules and update database
- Maintained contact with customers throughout sales and pre-delivery process.
- Fostered client relationships, leading to increased repeat business.
- Maintained accurate sales records for effective performance tracking.
- Kept clear, detailed customer records to maximise future sales opportunities.
- Built rapport with new and existing customers to boost client retention.
- Created comprehensive sales reports to aid strategic decision making.
Information & Communication Technology Personnel
Nigeria Agricultural & Rural Development Bank Limited
Kwara
01.2009 - 12.2009
- Responsible for data entry and management
- Take minutes of business meetings for the bank
- Conducted farms inspections for agricultural loans and record keeping purposes
- Updated customers’ ledgers on the computer system to aid payment of salaries to customers
- Prepared and calculated monthly interests accrued to customers
Education
Master of Information Technology - M.InfoTech
University of Lagos
Akoka01.2016
Bachelor’s Degree - Computer Science
University of Nigeria
01.2006
West African School Certificate -
Boys High School
Orba01.1997
First School Leaving Certificate -
Central School
Orba01.1992
Skills
- Sales strategy implementation
- Computer applications (Microsoft Office package: Microsoft Word, Excel)
- Team and Time management
- Problem solving skills
- Organization and business development
- Good verbal and communication skills
- Pricing strategy formulation
Hobbies and Interests
- Travelling
- Real Estate Education
- Fitness & Wellnes
Certifications Awards
- Award of Merit for outstanding service, NYSC, Kwara, 2009
- Award of Merit, Nigerian Agricultural Coop. and Dev. Bank Ltd, 2009
- Fellow Institute of Debt Recovery Practitioners of Nigeria, 2022
Languages
English & Igbo
First Language
Certification
- Certificate for Personal Effectiveness and Accountability Training
- Certificate in Leading Elevated Performance
- Master of effective sales strategies
- Master of Effective Debt Collection and Credit Control
- Certificate in Debt Management and Financial Planning
- Professional Certificate in Debt Collections (Chartered Institute of Credit Management (CICM, United Kingdom), In view
References
References available upon request.
Timeline
Ag. Director of Sales & Client Relations
First World Communities Ltd
02.2024 - Current
Senior Manager, Collections, CRM & Agent Mngt
First World Communities Ltd
10.2020 - 02.2024
Head, Collections & Sales Operations
Mixta Real Estate Plc
03.2018 - 07.2020
Team Leader, Sales Operations
ARM Properties Plc
07.2010 - 02.2018
Sales Operations Executive
Imperial Properties Ltd
01.2010 - 06.2010
Information & Communication Technology Personnel
Nigeria Agricultural & Rural Development Bank Limited
01.2009 - 12.2009
- Certificate for Personal Effectiveness and Accountability Training
- Certificate in Leading Elevated Performance
- Master of effective sales strategies
- Master of Effective Debt Collection and Credit Control
- Certificate in Debt Management and Financial Planning
- Professional Certificate in Debt Collections (Chartered Institute of Credit Management (CICM, United Kingdom), In view
Master of Information Technology - M.InfoTech
University of Lagos
Bachelor’s Degree - Computer Science
University of Nigeria
West African School Certificate -
Boys High School
First School Leaving Certificate -
Central School
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