Summary
Overview
Work history
Education
Skills
Timeline
Generic
HOPE SUNDAY

HOPE SUNDAY

ABUJA,FCT

Summary

Accomplished professional with expertise in customer relationship management and business analysis. Demonstrates strong interpersonal skills and excels in client presentations and negotiations. Proficient in contract negotiation, event planning, and public relations strategies, with a proven ability to publish annual reports. Known for excellent communication skills, resourcefulness, and a people-oriented approach. Committed to enhancing customer service through effective multi-tasking and strategic planning.

Overview

3
3
years of professional experience
2024
2024
years of post-secondary education

Work history

Assistant Director of Marriage Registry (NYSC)

Ministry Of Interior
Old Secretariat Area 1, Abuja., FCT
06.2024 - 03.2025
  • Established a well-organised filing system to enhance document accessibility.
  • Managed correspondence with prompt response times to ensure effective communication.
  • Ensured accuracy with meticulous data entry tasks.
  • Executed scanning and photocopying tasks, aiding information distribution.
  • Coordinated meetings, resulting in smooth operations.
  • Managed calendar appointments, ensuring punctuality and time management.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Used narrative descriptions and numeric information to build desired records for personnel.
  • Managed time effectively to meet deadlines.
  • Filed physical and digital documents, prioritising accessibility and data accuracy.
  • Addressed incoming requests for information, inquiries, and complaints.
  • Manage the statutory marriage process, overseeing the granting of marriage certificates and ensuring compliance with the Marriage Act
  • Calculated bills for customer orders, collected fees and updated tracking system with new totals.
  • Successfully delivered on tasks within tight deadlines.




Customer Service Representative

Da Chimney Restaurant and Bar
Jabi Lake Mall, Abuja., FCT
01.2022 - 03.2024
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.
  • Managed daily calls, taking orders and escalated cancellations.
  • Obtained feedback from customers to improve service experience.
  • Advised customers on availability, pricing and location of products.
  • Applied conflict management to stressed and concerned customers.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Answered telephone calls per day with professionalism.

Education

Bachelor of Science - Business Administration

University of Abuja
FCT, Nigeria
/2019 - 07.2023

SSCE -

Government Science Secondary School Tunga-Maje
Abuja, FCT
/2015 - /2017

JSCE -

Junior Secondary School Pasali, Kuje
Abuja, FCT
/2012 - /2014

O'LEVEL -

LEA Primary School Gaube
Abuja, FCT
/2003 - /2011

Skills

  • Customer relationship management
  • Strong interpersonal skills
  • Client presentations and negotiations
  • Business analysis
  • Contract negotiation
  • Event planning
  • Annual report publication
  • Excellent communication skills
  • People-oriented
  • Multi-tasking ability
  • Public relations strategies
  • Customer Service
  • Resourcefulness

Timeline

Assistant Director of Marriage Registry (NYSC)

Ministry Of Interior
06.2024 - 03.2025

Customer Service Representative

Da Chimney Restaurant and Bar
01.2022 - 03.2024

Bachelor of Science - Business Administration

University of Abuja
/2019 - 07.2023

SSCE -

Government Science Secondary School Tunga-Maje
/2015 - /2017

JSCE -

Junior Secondary School Pasali, Kuje
/2012 - /2014

O'LEVEL -

LEA Primary School Gaube
/2003 - /2011

Similar Profiles

Create profile
HOPE SUNDAY