CHIOMA ODETTE ACHOKWU
OWERRI,IMO STATE
Summary
Motivated laboratory technician with extensive experience in technical and analytical roles. Proven ability to build strong relationships with clients and teams across various levels. Committed to maintaining accuracy and reliability in laboratory procedures while adhering to safety protocols and quality standards. Seeking to leverage expertise in a collaborative research environment to drive advancements in scientific initiatives.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Class Teacher (NYSC)
Ihuaba Secondary High School
, Rivers State
09.2024 - 08.2025
- Plan and develop lesson plans in accordance with the curriculum guidelines, ensuring that they align with educational standards and objectives.
- Establish and maintain a positive and orderly classroom environment, managing student behavior and promoting a conducive learning atmosphere.
- Successfully escalating complaints to management to ensure accurate and timely response.
- Identify and address the diverse learning needs of students, adapting teaching strategies to accommodate different learning styles and abilities.
- Relayed customer feedback, trends, and recurring issues to the relevant departments within the organization to facilitate continuous improvement in products or services.
- Communicate regularly with parents or guardians regarding student progress, behavior, and academic performance. Conduct parent-teacher conferences as needed.
Customer/Tech Support
MATIBIA
03.2023 - 08.2023
- Assisted an average of 35 customers daily, providing exceptional support, resolving inquiries, and ensuring high customer satisfaction.
- Offered accurate and detailed information about products, services, policies, and procedures to assist customers in making informed decisions.
- Diagnosed and resolved technical or service-related problems by employing problem-solving skills and effectively communicating solutions.
- Documented customer interactions, transactions, inquiries, and complaints in the Company’s CRM (Customer Relationship Management) system for future reference.
- Addressed and De-escalated customer complaints professionally, striving to find prompt and satisfactory resolutions.
Class Teacher
Prayer City Schools
Marina, Calabar, CRS
01.2022 - 12.2022
- Plan and develop lesson plans in accordance with the curriculum guidelines, ensuring that they align with educational standards and objectives.
- Establish and maintain a positive and orderly classroom environment, managing student behavior and promoting a conducive learning atmosphere.
- Successfully escalating complaints to management to ensure accurate and timely response.
- Identify and address the diverse learning needs of students, adapting teaching strategies to accommodate different learning styles and abilities.
- Relayed customer feedback, trends, and recurring issues to the relevant departments within the organization to facilitate continuous improvement in products or services.
- Communicate regularly with parents or guardians regarding student progress, behavior, and academic performance. Conduct parent-teacher conferences as needed.
- Milestones:
- Customer relationship and management: Communicate regularly with parents or guardians
- Customer Engagement/Retention: Creating a cordial relationship between students and teachers, knowing their challenges and sort for means to address it.
- Maintained changed management system with relevant information with the school management communication flow.
Laboratory Technician
ORANGE MEDICAL LABORATORY
03.2020 - 09.2021
- Conducting Experiments: Perform various experiments, tests, and analyses following established protocols and procedures.
- Equipment Operation: Operate and maintain laboratory equipment and instruments, ensuring they are calibrated and functioning correctly.
- Sample Collection and Preparation: Collect, prepare, and handle samples for analysis, ensuring accuracy and adherence to safety guidelines.
- Data Recording and Analysis: Record and analyze experimental data, maintaining accurate and detailed records. Use software and tools to assist in data analysis.
- Cross-trained and provided backups for other customer service representatives when needed.
- Ensures consistent connectivity and accessibility by monitoring and maintain proper functionality of laboratory equipment.
- Milestones:
- Analyzed organization dynamics and outlined key objectives, transitioning to a digital framework, and refining technical management.
- Sample Collection. Maintain proper laboratory hygiene before, during and after sample collection
Education
B.Sc. - Microbiology
UNIVERSITY OF CALABAR
10.2017 - 03.2024
WASSCE - undefined
ST JOHN'S COLLEGE
KUMBA, SOUTH WEST REGION 09.2010 - 06.2014
Skills
- Project Management
- Customer Relationship Management
- Conflict Management
- Complaint Resolution
- Verbal and Written Communication
- Active Listening
- Business Strategist
- Customer Service Manager
- Conflict Resolution Strategies
- Managerial Skills
- Strategic and Innovative
- Software Troubleshooting
- Microsoft Proficiency
- Ability to multi-task
- Energetic Work Attitude
- Hardware Troubleshooting
- Digital Marketer
- Data Monitory
- Microsoft 365
- System Support
Certification
- Data Entry Support (Online training) - Instructor Home Inc., USA
- Customer Service and Relationship Management – Coursera
- Human Resource Management
- Health Safety and Environmental HSE 1-3
- General Health Safety and Environment GHSE 1and 2
- Project and Program Coordination
Languages
English
Fluent
References
Available on Request.
Timeline
Class Teacher (NYSC)
Ihuaba Secondary High School
09.2024 - 08.2025
Customer/Tech Support
MATIBIA
03.2023 - 08.2023
Class Teacher
Prayer City Schools
01.2022 - 12.2022
Laboratory Technician
ORANGE MEDICAL LABORATORY
03.2020 - 09.2021
B.Sc. - Microbiology
UNIVERSITY OF CALABAR
10.2017 - 03.2024
WASSCE - undefined
ST JOHN'S COLLEGE
09.2010 - 06.2014
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