Helen Okwudile

Financial Reporting and Record Keeping

- Prepare and maintain accurate financial records, ledgers, schedules, and reports.

- Post day-to-day transactions into Sage X3 to ensure financial data integrity.

- Assist in preparation of monthly, quarterly, and annual financial statements.

- Perform daily end-of-day account reconciliations and bank account reconciliations to reduce financial discrepancies.

Tax and Statutory Compliance

- Manage deductions and ensure remittance of tax filings in accordance with local laws.

- Ensure timely monthly remittance of statutory payments, including Withholding Tax, VAT, and PAYE.

- Liaise with consultants to process tax identification numbers, electronic tax clearance certificates, and cards for all employees.

Payroll and Personnel Support

- Collaborate with HR and payroll departments to ensure accurate and timely remittance of staff pension payments.

- Train junior finance staff and assistants to support departmental growth.

Operational Finance

- Manage accounts payable and accounts receivable processing and verification.

- Oversee petty cash disbursements.

- Manage settlement transactions, including ATM, USSD, POS, and web dispute resolutions, reversals, and reconciliations.

Audit and Strategic Support

- Ensure strict compliance with internal controls and financial policies.

- Support internal and external audit processes.

- Provide ongoing support to Head of Account, Financial Controller, and CFO on various projects and tasks.

• Properly processing all Fund transfer orders from daily disbursements, fixed deposits, and savings across branches
• Acknowledge receipt of fund transfer Instructions of Clients via email/hard copy and review for authenticity and Signature verification
• Execute Transfer instructions via available platform NIBSS, Temenos T24, and through correspondent banks.
• Ensures customer fund transfers are executed efficiently and promptly without delays, follows up with status of all transfers to ensure they are all successful, and re-initiates unsuccessful transactions.
• Ensure compliance with all policies and procedures regarding fund transfer transactions
• Maintain proper records and documentation of funds transfer transactions to prevent repetition, fraud, and irregularities and for internal auditing purposes
• Manages and ensures daily and weekly balancing of internal funds transfer accounts
• Cash management; Monitoring and confirming cash withdrawals and cash deposits by branches to correspondent banks
• Providing high-level customer service to both internal and external customers consistently by resolving fund transfer issues
• Reviewing Incoming/Outgoing clearing cheques to ensure timely and proper booking within turnaround time in conformity with Clearing/Bank's procedure
• Cash and asset verification in branches for monitoring and effective utilization of physical assets and cash.
• Checked figures, account numbers, postings, and documents for correct entry, mathematical accuracy, and proper codes.

• Maintain broad knowledge of company's products and services
• Process loan application requests, savings requests, fixed deposit bookings, and account openings or closures.
• Disburse approved loans to customers.
• Accurately processing routine transactions at bank (Teller). These transactions include processing deposits, collecting loan payments, or cash withdrawals.
• Improved customer retention, through excellent service and account management.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Handles and manages customer complaints and mitigates dissatisfaction by clarifying issues or concerns regarding products, services, or accounts and escalates major issues to supervisor.
• Analyzed customer behavior and trends to discover areas of opportunity and provide feedback to management.
• Managed payments, updated account balances, and discussed subsequent loan payments with customers to keep accounts on track.
• Cross-sell other products and services.
• Maintain professional relationships with customers/clients and provide excellent customer service to improve business performance.
• Maintained full compliance with legal, health, and safety regulations and procedures to meet Company service standards.
• Supporting back-end operations to identify potential leads and ensuring overall customer product satisfaction.
• Maintain and update customer documentation and records as needed.
• Customer service supervisory role.

• Maintained accurate filing of financial documents, vouchers, invoices, and payment records for audit and compliance purposes.
• Handling bookkeeping tasks
• Tracked expenses and assisted with cost control initiatives in line with approved budgets
• Provide general administrative support.
• Supported daily accounting and finance operations, including posting transactions, maintaining financial records, and assisting with general ledger updates.
• Assisted in preparing journal entries, trial balances, and supporting schedules for financial reporting.
• Perform other organizational tasks.
• Performed account and transaction reconciliations to ensure accuracy and completeness of financial records.