Hapsah Puspawangi
Johor Bahru, Johor,01
Summary
Proactive and results-oriented professional with a diverse background in technology, administration, and customer relations. Expertise in managing multiple responsibilities while streamlining processes to enhance efficiency and ensure high-quality work delivery. Strong cross-cultural communication skills facilitate effective collaboration in fast-paced, diverse environments. Committed to driving organizational success through innovative solutions and a customer-centric approach.
Overview
6
6
years of professional experience
Work History
Digital Services Intern
AirAsia Group
01.2019
- Supported the development and testing of the company’s internal digital platforms.
- Assisted in content creation for employee communication channels.
- Coordinated with cross-functional teams to improve process efficiency.
- Internship
Customer Solutions Specialist
Maxis Berhad
01.2022 - Current
- Delivered technical support and service solutions for business and retail customers.
- Managed customer accounts, billing inquiries, and service activations.
- Improved customer satisfaction ratings through personalised service and efficient issue resolution.
IT Support Associate
Petronas Digital Sdn Bhd
01.2020 - 01.2022
- Provided first-line IT support to employees across multiple departments.
- Assisted in the rollout of new software systems and conducted user training sessions.
- Maintained IT equipment inventory and coordinated with vendors for repairs and upgrades.
Education
Bachelor’s Degree - Information Technology
University of Malaya (UM)
01.2021
Skills
- Proficient in SQL for database management
- Audio transcription mastery
- Data analysis
- Experienced in design tools like Canva
- Workflow scheduling expertise
- Soft Skills: Communication, teamwork, problem-solving, adaptability
- Data visualization and presentations
- Fast typing speed
- Audio transcription
Languages
English: Fluent
Malay (Malaysia): Native
Mandarin Chinese: Professional
Timeline
Customer Solutions Specialist
Maxis Berhad
01.2022 - Current
IT Support Associate
Petronas Digital Sdn Bhd
01.2020 - 01.2022
Digital Services Intern
AirAsia Group
01.2019
Bachelor’s Degree - Information Technology
University of Malaya (UM)
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