Titilope Folaranmi
Product Designer
Summary
Results-oriented Lead Applications Support & Customer Success Engineer with 5 years of experience driving successful project delivery, revenue generation, and customer satisfaction. Beginner experience using tools like Coral Draw, Adobe Photoshop, and Adobe Illustrator. Currently taking the Google UX Design Professional Certificate to transition into the UI/UX field. Adept at collaborating with cross-functional teams and leading successful projects.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Lead, Digital and Mobile Financial Services
Airtel Networks Limited
Lagos
05.2023 - Current
- Technical Lead overseeing delivery and support of applications for Digital and Mobile Financial Services in a managed service environment.
- Collaborating with third-party vendors and systems integration partners to ensure successful project delivery.
- Mentored team members in application support, improving their skills and enhancing issue resolution efficiency.
Application Support Engineer
Sterling Bank
03.2020 - 04.2023
- Supported customer transacting channels (USSD, Mobile, and Internet banking) to maintain system stability and achieve a 99.5% transaction success rate.
- Managed APIs and system integration for efficient data flow.
- Collaborated with engineering teams and digital business teams for solution scoping and planning.
- Key Projects: Worked with IT Teams to deploy various channels and enterprise applications, including an upgrade to a digital banking solution (altbank)
Application Support Engineer
Fidelity Bank PLC
10.2018 - 02.2020
- Supported Online Banking applications (Mobile App, USSD, SMS, NIP, and Internet Banking) to ensure 24/7 availability and peak performance.
- Collaborated with cross-functional internal teams to deploy and support online banking products.
- Leveraged SQL and data analytics tools to gather and analyze information for strategic decisionmaking and application enhancement.
- Key Projects: Designed and implemented a business continuity plan (BCP) and disaster recovery plan (DRP) for enterprise applications under my purview
Education
Bachelor of Science - Computer Science
Babcock University
Ilishan-Remo, Nigeria 08.2009 - 08.2015
Skills
UI/UX Design: Beginner experience with Coral Draw, Adobe Photoshop, and Adobe Illustrator
undefinedAccomplishments
- Collaborated with engineering teams to deploy various channels and enterprise applications, including an upgrade to a digital banking solution (altbank).
- Designed and implemented a business continuity plan (BCP) and disaster recovery plan (DRP) for enterprise applications under my purview.
- Achieved a 99.5% transaction success rate through the adept application of technical skills in database tuning, indexing, and iterative process improvements, resulting in optimized performance and enhanced transactional efficiency
Certification
Google UX Design Professional Certificate (In Progress)
Timeline
Google UX Design Professional Certificate (In Progress)
08-2023
Lead, Digital and Mobile Financial Services
Airtel Networks Limited
05.2023 - Current
Transformational Customer Experience Masterclass - NLP Limited, Certificate ID: a417d7871384
08-2022
Microsoft Certified: Azure Fundamentals - Microsoft, Certification ID: 991669392
06-2021
IT Information Library Foundations Certification (ITIL) - AXELOS Global Best Practice, Certification ID: GR671271538TF
05-2021
Application Support Engineer
Sterling Bank
03.2020 - 04.2023
Application Support Engineer
Fidelity Bank PLC
10.2018 - 02.2020
Bachelor of Science - Computer Science
Babcock University
08.2009 - 08.2015
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