George Silver
TECHNOLOGY AND FINANCE
Lagos,Lagos
Summary
An experienced Finance and Technology enthusiast who is currently in a leading financial institution and accountable for the end-to-end delivery of standard operating processes and projects to meet customer needs. Skilled in managing IT controls, service continuity management, capacity management, Data Analytics, SQLite and compliance to regulatory standards (including ISO27001). A proven track record of delivering a collection of training projects across three Universities and active participation in the data cleansing project in First Bank of Nigeria.
Overview
3
3
Languages
2
2
Certifications
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Head Non Financial Transactions
First Bank of Nigeria Ltd
KANO, KANO
11.2020 - Current
- Improved performance and service delivery by working with market facing Teams - Commercial Banking Group (CMBG) and Retail Banking Group (RBG), in performing periodic local market research for service and process improvements.
- Facilitated monthly trainings for Unit members on customer management, compliance, time management and service delivery.
- Improved resolution TAT on Customers E-channel Dispute by engaging settlement team and ensured all complaints are logged properly and timely.
- Oversaw 0 litigations and penalties for FirstBank of Nigeria and Kano branch by ensuring all processes are carried out timely and in compliance with policies and regulations.
- Guaranteed that regulatory requirements of supervisory bodies - CBN, FIRS, NDIC, are met in processes administered by unit.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Team Lead, Financial Transactions Unit
First Bank of Nigeria Ltd
Kogi, Kogi State
11.2019 - 10.2020
- Ensured optimal performance and uptime averaging 96% on alternative channels for customer service delivery (Automated Teller Machines-ATMs, Teller Cash Recycler -TCR), increasing branch revenue.
- Provided investment advise for customers with Mutual Funds, Treasury Bills and Fixed Deposit (amongst others) information.
- Improved customer experience by identifying opportunities to proactively intervene on client’s behalf through design thinking process of journey mapping.
- Worked with Branch Head of Services in proffering alternatives in Customer satisfaction through customer engagement and guided team in effective complaint resolution and handled any escalations.
- Ensured customer experience strategies aligned with larger marketing and business goals and outcomes.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Project Manager
IOBE-International Organization for Business and Engineering
Lagos, Lagos
04.2018 - 07.2019
- Ensured smooth project development and implementation process by facilitating adequate communication among all stakeholders (sponsors, supervisors, team members, procurement etc.) through all stages of project.
- Provided management for 25+ internal personnel, contractors and vendors.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
ICT User Support
Abuja Electricity Distribution Company Plc
Keffi, Nassarawa
08.2018 - 06.2019
- Improved Staff productivity and efficiency by providing timely support with user platforms and troubleshooting.
- Ensured Company platforms were performing at optimal state by conducting regular maintenance, periodic checks evaluating network mains status and minimize system breakdowns.
- Identified knowledge gaps and up-skilled Nasarawa region users by scheduling trainings in relevant hardware and software usage.
- Ensured AEDC went fully digital in Nasarawa region by setting up Data Center and Data frameworks in 3 Area Offices, 12 Service centers and 26 cash centers.
- Informed Management marketing decision by providing monthly data reports on consumer behavior.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Manager Operations
African DIshes
Bauchi, Bauchi
04.2018 - 08.2018
- Ensured compliance to all company ethics and standards for food handling, ambience and staff conduct.
- Appraised performance of all service staff, scheduled shifts, evaluate operations and conducted trainings to keep abreast with industry trends.
- Managed customer complaints and dissatisfaction.
- Allowed for innovation and creativity by engaging staff in monthly review and brainstorming session.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
Certificate - IBM Data Analyst Professional Certificate
IBM
Coursera 02.2021 - Current
MBA - Finance and Investment
Bayero University
Kano 12.2020 - Current
Certificate - Executive Data Science
Johns Hopkins University
Coursera 11.2020 - 02.2021
Bachelor of Science - Agricultural Technology
Abubakar Tafawa Balewa University Bauchi
Bauchi 12.2012 - 02.2018
Skills
Project Management
Change Management
Complaint Resolution
Negotiation
Documentation and Reporting
Collaboration
Agile Framework
Communication
Financial Management
Data analysis
Information security
Data Mining
Conflict resolution
Leadership
Critical thinking
Data analysis
IT Performance Report Creation
Search Engine Optimization
Customer Service
Risk analysis and management
Work flow planning
Budgeting and forecasting
Business administration
Employee relations and conflict resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
IBM Data Analysis and Visualisation
Quote
Sell your cleverness and buy bewilderment.
Rumi
Timeline
Certificate - IBM Data Analyst Professional Certificate
IBM
02.2021 - Current
IBM Data Analysis and Visualisation
02-2021
MBA - Finance and Investment
Bayero University
12.2020 - Current
Certificate - Executive Data Science
Johns Hopkins University
11.2020 - 02.2021
Head Non Financial Transactions
First Bank of Nigeria Ltd
11.2020 - Current
CIBN Ethics and Compliance
07-2020
Team Lead, Financial Transactions Unit
First Bank of Nigeria Ltd
11.2019 - 10.2020
ICT User Support
Abuja Electricity Distribution Company Plc
08.2018 - 06.2019
Project Manager
IOBE-International Organization for Business and Engineering
04.2018 - 07.2019
Manager Operations
African DIshes
04.2018 - 08.2018
Bachelor of Science - Agricultural Technology
Abubakar Tafawa Balewa University Bauchi
12.2012 - 02.2018