MICAH ANIEDI OFFIONG
BENIN CITY
Summary
Dependable chartered banker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head, Non Financial Transactions
First Bank of Nigeria
Benin City, Edo
01.2026 - Current
- Lead customer service team to enhance client satisfaction and retention.
- Implement feedback systems to gather customer insights for service enhancement.
- Foster a positive team environment through regular meetings and motivational initiatives.
- Demonstrate excellent communication skills in resolving product and consumer complaints.
- Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Head Financial Transactions
First Bank of Nigeria
Benin City, Edo
12.2023 - 12.2025
- Maintained cash drawer balance through regular reconciliation and audits.
- Managed daily cash flow reports for operational transparency and accuracy.
- Processed incoming payments, including cheques and electronic fund transfers.
- Resolved customer inquiries related to payments, refunds, and other financial matters.
- Created financial management mechanisms to minimize financial risk to business.
Team Lead, Financial Transactions
FIRST BANK NIGERIA
BENIN CITY, EDO
03.2022 - 11.2023
- Developed strategies to increase team productivity and improve customer service levels.
- Collaborated with management team to implement new work procedures or policies.
- Developed relationships with customers, suggested suitable bank services and met banking needs.
- Built and communicated advanced working knowledge of complete line of banking products and services.
Customer Service Executive
FIRST BANK OF NIGERIA
UYO
02.2020 - 02.2022
- Connected with prospective, new and established customers to assess and determine individual needs.
- Resolved customer inquiries, complaints and issues providing insightful solutions.
- Addressed customer concerns and complaints and resolved issues promptly.
- Built strong knowledge of product line to assist customers in selecting products.
Education
Bachelor of Science - Accounting
University of Uyo
Uyo, Akwa Ibom State, NigeriaWAEC - Commercial Science
Community Secondary School
Uyo, Akwa Ibom State, NigeriaSkills
- Digital banking
- Verbal communication
- Creative thinking
- Task prioritization
- Team development
- Customer service
- Financial management
- Cash handling
- Time management
- Financial Technology
Awards
- First Bank Most Customer-Centric Staff, BOS Auchi, 2022
- Award of Excellence, Nigerian Universities Accounting Student Association, 2015
Languages
English, Intermediate
Certification
Associate, Chartered Institute of Bankers of Nigeria (ACIB)
Timeline
Head, Non Financial Transactions
First Bank of Nigeria
01.2026 - Current
Head Financial Transactions
First Bank of Nigeria
12.2023 - 12.2025
Team Lead, Financial Transactions
FIRST BANK NIGERIA
03.2022 - 11.2023
Customer Service Executive
FIRST BANK OF NIGERIA
02.2020 - 02.2022
Bachelor of Science - Accounting
University of Uyo
WAEC - Commercial Science
Community Secondary School