Microsoft office suite
FRIDAY OPUTA
SYSTEM ADMINISTRATOR
Yaba,Lagos
Summary
Proven skill in resolving problems quickly on first call. Competent information support officer, well-versed in assisting end users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Skilled with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.
Overview
4
4
Languages
4
4
Certifications
6
6
years of post-secondary education
9
9
years of professional experience
Work History
Network Support Engineer
mendiv nigeria limited
Bode Thomus Surulere Lagos, LAGOS
06.2013 - 10.2021
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures, including required repair and restoration efforts.
- Managed full network stacks including wireless and local area network and broadband, maintaining uptimes of 95%
- Oversaw patch testing and deployment, script network software pushes and uninstalls.
- Supported users in setup and configuration of wireless bridge networks.
- Managed and administered load balancing tasks for office networks, routing and shaping traffic to reduce service interruptions and network strain.
Information Technology SUPPORT
GTI GROUP MFB
LAGOS ISLAND, LAGOS
07.2021 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Resolved system, hardware and telephone issues within one hours, improving efficiency among all departments.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Activated accounts for clients interested in new services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided support for networking protocols and characteristics, including mapping of IP and server management.
- Installed anti virus security applications and devices and suggested additional security measures.
- Managed high levels of call flow and responded to enquires technical support needs.
- Submitted service tickets for equipment maintenance requests.
- Monitored systems in operation and input commands to troubleshoot areas.
- Defined and documented technical support best practices for future references and technologies.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
System Admin,
3Timpex trade academy
Surulere, LAGOS
05.2021 - 07.2021
- Established network specifications and analyzed workflow, access, information and security requirements.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Served as subject matter expert on proposed technology purchases, helping to raise ROI through prudent acquisitions.
- Implemented corrective plans of action for network performance issues, including availability, utilization and latency.
- Worked with users to determine areas of technology in need of improved usability.
- Monitored rack-mount hardware metrics such as temperature, power draw and more to immediately detect faults and failures.
- Introduced infrastructure and management tools to create and manage virtual server computing environment.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Drove continuous improvement of IT governance processes resulting in massive turnaround time proper utilization of I.T resources.
- Conducted testing and troubleshooting for various software remotely and onsite for our servers to maintain operational readiness.
- Saved 3,000,000 by implementing cost-saving initiatives that addressed long-standing problems
System Administrator
penultimate consult
Gbagada, LAGOS
04.2014 - 01.2015
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Collaborated with software engineering personnel to introduce customized software's into workflows.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Achieved [Number]% customer satisfaction rate while administering [Type] systems.
- Provisioned new software and hardware for use according to internal business and security policies.
- Mentored and trained new staff to build highly-productive group of tech literate team.
Education
Bachelor of Science - Information Communication Technology
National Open University of Nigeria
Victoria Island Lagos 03.2016 - 03.2020
NCE - Computer Education
Colledge of Education Ikwo
Ebonyi 01.2013 - 02.2015
Skills
Technical support expertise
Customer technical support
Documenting information
Cloud computing
Digital marketing
Support documents
Maintenance support systems
Student Support
Information technology literacy skills
Technology support
Information security technology
Information Technology Infrastructure
Software
Google analytics
Wordpress content management
Amazon web services
Microsoft Azure
Affiliations
- Association of Information Technology Professionals
- International Association of Administrative Professionals
Interests
New technologies and information research
Traveling to tech based regions
Acquiring new skills/learning
Accomplishments
- Best Employee in [Category] award.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Certified CCNA, [CISCO] - [2018]
Timeline
Information Technology SUPPORT
GTI GROUP MFB
07.2021 - Current
System Admin,
3Timpex trade academy
05.2021 - 07.2021
Bachelor of Science - Information Communication Technology
National Open University of Nigeria
03.2016 - 03.2020
System Administrator
penultimate consult
04.2014 - 01.2015
Network Support Engineer
mendiv nigeria limited
06.2013 - 10.2021
NCE - Computer Education
Colledge of Education Ikwo
01.2013 - 02.2015