Francis Michael
Lagos
Summary
A Human Resource Personnel with over 10 years of experience in an organizational environment, overseeing, organizing and managing employees including HR operations by balancing organizational targets with compliance and employee demands. Highly good in customer service operation and satisfaction. Also focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Demonstrates exceptional communication skills and an ethical approach, ensuring organizational excellence and mentorship. Loves team work
Overview
25
25
years of professional experience
Work History
Human Resources Manager
Dangote Agro-Sack Limited
Ikeja
03.2020 - 03.2024
- Managed HR functions of 1000+ employee
- Handled complex employee relations issues and improve resolution timeline by 30%.
- Organized and led leadership development training handled by the department and also outsourced training, resulting in a 20% increase in employee initiatives thereby improving the overall performance of the organization.
- Lead successful union negotiations on pension plan,HMO,bonus and salary increase.
- Introduced safety training programs thereby contributing to a 30% reduction in industrial hazard for consecutive 6 years.
Human Resource Officer
Dangote Agro-Sack Limited
Ibese
10.2016 - 07.2020
- Managed employee records, payroll data, benefits information, performance reviews, and other HR documents.
- Conducting of staff survey, improving employee satisfaction by 15%.
- Lead full recruitment cycle, induction of new hires and ensure smooth integration and alignment of employees to organization policies.
- Collaborated with department heads to identify staffing needs and develop succession plans accordingly.
Human Resource Coordinator
Dangote Agro-Sack Limited
Ibese
11.2015 - 11.2016
- Support onboarding and orientation program for new hires
- Maintain database and update records in the HRIS system, using HR software and MS Office for documentation purposes
- Assist HR manager with disciplinary actions and performance improvement.
- Updating employee records and ensuring accuracy and confidentiality of personnel files.
- Monitor and track leave balances, shift rotation and over time hours to support payroll accuracy.
Operations Coordinator
Dangote Agro-Sack Limited
Ibese
11.2008 - 11.2015
- Conduct daily stock reconciliation and assist with inventory audit.
- Supervise daily factory operations especially production and inventory.
- Manage raw materials procurement, thereby maintaining 90% stock accuracy with minimized lead time.
- Develop weekly performance report for senior leadership to facilitate data- driven decision making.
Production Assistant/Machine Operator
Dangote Agro-Sack Limited
Ibese
11.2001 - 11.2008
- Monitor production quality, identify dects and report issue to maintenance team.
- Operate and monitor automatic machine used in production of products/goods
- Record production metrics, faults and downtime in daily log sheet.
- Conduct daily maintenance check and minor repairs done to reduce downtime by 15%.
Customer service Assistant
LG Electronic
Lagos
09.1999 - 07.2001
- Assisted an average of 40+ customers daily with product inquiries and after-sale support.
- Handle customer complain and inquiries across multiple channels (emails, phone) to maintain customers satisfaction.
- Trained new team members on customer service and our service tools.
- Generated weekly sales reports using Microsoft Excel software.
Education
HND - Computer Science
Access For Modern Technology
Nigeria06.2013
OND - Computer Science
Access For Modern Technology
Nigeria06.2008
Skills
- HR policies and procedures
- Onboarding and orientation
- Conflict resolution
- Interpersonal skills
- Employee support
- Policy making and enforcement
- Payroll Administration
- Benefits and compensation management
- Microsoft office proficiency
- Attention to detail
- Recruitment & Talent Acquisition
- Labor law compliance
Project
Procurement Coordinator -End-of-Year Party
Dangote Agro Sack Limited.
Date: December 2010-2016
- Negotiated contracts with event service providers and achieved a 15% cost saving while maintaining event quality.
"Managed a N10 million budget for catering, venue, gifts and logistics.
COVID-19 SUPPORT COORDINATOR
Dangote Agro-Sack Limited
Date: April 2020- December 2021
- Coordinated employee feeding and daily transportation logistic for 1000+ staff during COVID-19.
- Helped in transitioning of employees to work from home.
- Developed and enforced safety procedures in compliance with health guidelines.
References
References available upon request
Languages
English
Proficient
C2
Timeline
Human Resources Manager
Dangote Agro-Sack Limited
03.2020 - 03.2024
Human Resource Officer
Dangote Agro-Sack Limited
10.2016 - 07.2020
Human Resource Coordinator
Dangote Agro-Sack Limited
11.2015 - 11.2016
Operations Coordinator
Dangote Agro-Sack Limited
11.2008 - 11.2015
Production Assistant/Machine Operator
Dangote Agro-Sack Limited
11.2001 - 11.2008
Customer service Assistant
LG Electronic
09.1999 - 07.2001
HND - Computer Science
Access For Modern Technology
OND - Computer Science
Access For Modern Technology
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