Festus Mbagwu

• Product offering, deployment and support

- Scopes the market to identify opportunities for product sales in

accordance with business requirements.

- Provides sale strategies to Business Offices and drive conversion

of customers to UBA online and Digital Banking Products.

- Have oversight of the sales of Online and Digital Banking products

in UBA.

- Engage internal and external stakeholders to providing solutions/

services/ deployment of products to customers.

- Responsible for training and support of customers/ internal staff

on digital products.

- Monitoring of customers feedback on experience of UBA

products.

• Penetration and Profitability

- Drives penetration on all product lines across all customers in all

the branches.

- Ensure profitability of each product by monitoring and evaluating

the performance of each product against the budget to attain

achievement. This is driven by transaction counts, fees and

volume of transactions on all channels and products.

• Market Intelligence

- Carry out requirement gathering- of innovations in the market

space viz-a-viz what competition offers.

- Identify market opportunities, potential hubs and customer needs

in order to proactively provide value adding products/ services

that meet anticipated needs.

- Articulate winning strategies for UBA's products penetration in the

Retail, Commercial and Corporate segments.

- Periodic rendition of Online and Digital Products performance

and Penetration reports to internal stakeholders for

measurements and to drive growth.

• Training and Development

- Periodic conducts and training for branch staff, colleagues, and

subordinates and customers.

• Customer Support and Resolution

- Staff monitors, tracks and participate in the value chain of POS

deployment request from the branch and ensure that Agents and

Merchants POS is deployed within the agreed TAT of 48hours

from request.

- Escalates all product of digital platform related issues and drive

resolution within 24hours to consistently deliver customer activity

level of 75%.

• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

• Developed and cultivated lucrative relationships with both new and existing customers through effective communication/ relationship management and exemplary interpersonal skills.
• Represents the branch on MPR/ Credit writing and appraisal/ Report rendition and presentation to management
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

• Maintained knowledge on banking products and distribution to provide optimal service support.
• Account Sourcing and Account opening/ Relationship Management/ Credit Appraisal/ Report rendition and presentation/ Other branch operation services
• Awards: Best outstanding marketing and credit staff- 2005/2006 FCMB (Mid-west Zonal) award

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Promoted company brand and unique offerings through personalized customer service.
• Engaged in cashiering, record keeping and account opening/ Report rendition/ call-over activities.