Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
Timeline
Generic

Felix Nnalue

Lagos

Summary

Experienced Business Development and Machinery Lubrication Engineer with over 14 years of demonstrated work experience in the oil and gas, power generation, and cement industries, Marine sector as a lubrication engineer and business development professional with an unequivocal skillset to develop strategic business ideas and opportunities that improve profitability. Strategic leader managing diverse cross-functional teams that include territory managers, distributor business consultants and sales engineers to achieve sales goals and targets. Skilled trainer in lubrication reliability, with long-standing lubricant application experience across different sectors. Demonstrated experience across different business environments and regions, possessing a keen understanding of business development and lubrication engineering and the ability to revitalize a non-functioning sales team. A certified Machinery Lubrication Engineer (MLE), with an MBA in Sales and Marketing and a first degree in Mechanical Engineering, with a well-rounded experience in aligning business needs with marketing needs in any organization. A flexible and fast-paced individual who adapts to different business environments with an unequivocal desire to learn new technologies, methodologies, tools and processes needed to improve the sales effort of any organization. Self-learner, problem-solver, and effective communicator who has benefited enormously from acquiring professional skills, training, and membership seeking a challenging opportunity to help more Lubrication companies across the world improve their bottom lines.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

11 Plc (formerly Mobil Oil Nigeria Plc)
07.2019 - Current
  • Maintained friendly and customer-centric approach as the first point of contact
  • Provided valuable feedback to the product development team based on customer technical issues
  • Implemented preventive measures to address recurring technical issues and improve overall customer experience
  • Liaised with third-party agencies for successful resolution of complex issues
  • Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.

Lube Sales Engineer

Lubeserve Engineering Ltd
03.2014 - 06.2019
  • Increase sales of industrial lubricant annually by 15% from 2014 through 2019
  • Handled multiple enquiries whilst maintaining outstanding customer service
  • Delivered high-level demonstrations of product range to showcase capabilities and functionalities
  • Actioned client feedback to improve goods and services provided
  • Successfully implemented Planned Engineering Service (PES) at nominated key accounts
  • Identify, execute and document profit improvement opportunities via product upgrades, new product introductions, sale of service and execution of Engineering Service at selected accounts using benefit selling methodologies
  • Generate content to feed creation of proof of performance collateral.

Industrial Sales Executive

Chenix Ltd
02.2011 - 12.2013
  • Fulfilled key role in Sales of ExxonMobil industrial lubricants
  • Aligned business with market/customer strategies and needs and with performance targets
  • Maintained existing customers through use of proven program selling
  • Maintained credible credit follow-up system and vigorously solicited new businesses
  • Met and exceeded customer requirements and expectations
  • Drove and managed tactical plan execution and ensured delivery of revenue targets for sales territory region
  • Led and drove customer problem resolution through Mobil Oil Analysis program; acted as liaison between customers and Mobil Oil, ensuring quality product management and engineering for new product needs
  • Demonstrated quality and reliability in resolving all upcoming issues
  • Increased sales of industrial lubricant by average of 9% annually
  • Fostered positive relationships with customers to enhance loyalty and retention.

Assistant Engineer Trainee

Setraco Nigeria Ltd
05.2005 - 09.2006
  • Excelled in maintenance/repair of diesel engines, petrol engines (Cars) and general workshop practices
  • Significantly contributed to recovery of trucks that broke down on high-way
  • Continuously ensured strict safety compliance by all in the workshop
  • Oversaw daily operations to achieve high productivity levels
  • Operated machinery to achieve targets while following regulations.

Education

MBA - Sales and Marketing

Universidad Catolica San Antonio De Murcia (UCAM)
11.2021

Bachelor of Engineering - Mechanical Engineering

University of Port Harcourt
11.2020

Higher National Diploma - Mechanical Engineering

Federal Polytechnic
10.2008

Skills

  • Business Development
  • Lubrication Engineering
  • Oil Analysis skill
  • On-site Lubrication training
  • Maintenance skills
  • Stakeholder Management
  • Teamwork and Collaboration
  • Sales and Prospecting
  • Lube Sales
  • Strategic Leadership
  • Operations Management
  • Business Process Improvement
  • Machinery Lubrication
  • Problem-solving skills
  • Effective Communication skills
  • Sales and Marketing

Certification

  • Certified Maintenance and Reliability Professional (CMRP)
  • Machinery Lubrication Engineer (MLE)
  • Machinery Lubricant Analyst, Level 1 (MLA 1)

Accomplishments

  • Trained clients on hydraulic systems- Repair and troubleshooting
  • Conducted plant lubrication audit, which translated into cost savings due to product upgrades and rationalization.
  • Ability to interpret customers' lubrication challenges through in-service lubricant analysis
  • Exceeded sales targets annually since 2017 till date.
  • Demonstrated in-depth understanding of the market, customer needs, and competitor's landscape.
  • Developed and implemented regional, customer, and key account strategies and performance metrics.
  • Spearheaded business growth through sector-targeted seminars, which led to more business in the cement and power generation sector.
  • Successfully organised cement industry lubrication seminar, which translated to more volume sales.
  • Assisted clients in saving money through improved lubrication practice.
  • Assisted a cement plant to save money from the lubrication of induced draft fan
  • Supported a client in saving money from the lubrication of the mining equipment through extended oil drain interval (ODI extension).
  • Improve the reliability of the captive power plant of a cement plant through improved lubrication practices.
  • Assist clients in solving their lubricant contamination problems which translates to cost saving through the elimination of repeated pump failures.
  • Developed the capacity of distributor technical sales teams through classroom training and joint customer visits.
  • Solved customers repeated bearing failure challenges through lubricant upgrades.
  • Conduct plant lubrication study in customers' locations to identify lubricant/lubrication suffering points and make recommendations which eliminate the problems.
  • Assisted a cement plant to save energy costs by eliminating external cooling fans in lubricated assets through product upgrades supported by oil analysis.
  • Organized gas engine lubrication seminar for customers in Nigeria.
  • Solved a grease-lubricated gearbox bearing high-temperature problem through a product upgrade.

Affiliations

  • Society of Tribologists and Lubrication Engineers (STLE) - USA
  • Society for Maintenance and Reliability Professionals (SMRP) - USA
  • Chartered Management Institute (CMI) - UK
  • National Association of Technologists in Engineering (COREN) - Nigeria

Languages

English

Timeline

Technical Support Specialist

11 Plc (formerly Mobil Oil Nigeria Plc)
07.2019 - Current

Lube Sales Engineer

Lubeserve Engineering Ltd
03.2014 - 06.2019

Industrial Sales Executive

Chenix Ltd
02.2011 - 12.2013

Assistant Engineer Trainee

Setraco Nigeria Ltd
05.2005 - 09.2006

MBA - Sales and Marketing

Universidad Catolica San Antonio De Murcia (UCAM)

Bachelor of Engineering - Mechanical Engineering

University of Port Harcourt

Higher National Diploma - Mechanical Engineering

Federal Polytechnic
  • Certified Maintenance and Reliability Professional (CMRP)
  • Machinery Lubrication Engineer (MLE)
  • Machinery Lubricant Analyst, Level 1 (MLA 1)
Felix Nnalue