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To work and be part of a goal oriented Organization that offers challenging opportunities to both Personnel and Career, enhancing Self discovery and Personal Development.
Hi, I’m
Felix Dan
LPG Expert
Calabar,Cross River
Summary
Overview
6
years of professional experience
5
Certifications
Work History
11 PLC
Gas Station Manager
12.2022 - Current
Job overview
- Managed inventory levels to minimize waste and ensure product availability, improving operational efficiency.
- Improved fuel storage safety standards, ensuring compliance with environmental regulations and reducing risk of fines.
- Optimized employee scheduling, balancing workload while maintaining excellent service levels.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
- Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
- Coordinated with law enforcement to enhance security measures, significantly reducing incidents of theft and vandalism.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Evaluated sales data to identify trends and adjust product offerings accordingly, driving continuous improvement in revenues.
- Initiated waste reduction program by optimizing inventory ordering and storage, cutting down on excess costs.
- Implemented safety protocols that drastically reduced workplace accidents, fostering safer work environment.
- Strengthened relationships with local businesses through community engagement initiatives promoting mutually beneficial partnerships.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Developed rigorous training program for new employees, significantly reducing onboarding time and improving service quality.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Conducted regular competitive analyses to adjust pricing and promotions, maintaining competitive edge in market.
- Conducted monthly financial audits to identify and rectify discrepancies, ensuring accuracy in financial reporting.
Neat LTD
Technical Support Engineer
02.2019 - 11.2022
Job overview
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
- Performed root cause analysis of reported issues to enact corrections.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Earned recognition from management for consistently delivering exceptional service quality.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Contributed to product development meetings, providing insights from customer feedback to guide future enhancements.
Education
University of Calabar Calabar
Bachelor Of Science from Biological Sciences
03.2009
University Overview
Polytechnic CalabarCalabar
OND from Electrical/Electronics
03.2002
University Overview
Skills
Scheduling
Certification
Bsc in Biological Science
Interests
Traveling
Swimming
Adventure
Timeline
Gas Station Manager
11 PLC
12.2022 - Current
Technical Support Engineer
Neat LTD
02.2019 - 11.2022
WEAC
12-2013
Bsc in Biological Science
12-2009
OND Electrical/Electronics
05-2002
Federal Craftsmanship Certificate
06-1997
University of Calabar
Bachelor Of Science from Biological Sciences
Polytechnic Calabar
OND from Electrical/Electronics
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