Excel
Hi, I’m
Favour Emediong
Social Media Manager, Content Creator, Sales Manager and Customer Service Representative
Lagos,LA
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
year of professional experience
3
Certificates
Work History
Faderera FitsLagos, Lagos
Sales Representative
01.2021 - 07.2022
Job overview
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Used customer insights to develop innovative sales strategies to increase sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recorded accurate and efficient records in customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
Gas LandLagos, Lagos
Sales Manager
07.2021 - 01.2022
Job overview
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Communicated product quality and market comparisons by creating sales presentations.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
Brigham Young University Provo, Utah, Salt Lake City, U.S.A
Bachelor Of Applied Science Of Communications from Mass Communications
04.2023 - Current
University Overview
- Received Heber J. Grant scholarship
Brigham Young University Provo, Utah Salt Lake City, U.S.A
Associate Of Applied Science from Mass Communications
04.2023 - Current
University Overview
- Received Heber J. Grant scholarship
Skills
Account servicing
Sales expertise
Product promotions
Performance improvement
Client Service
Expense reporting
Revenue Generation
Staff Training
[Type] marketing
Customer Relations
Problem solving strength
Records management
Interpersonal communication skills
Certification
Social Media Marketing Certificate – Ensign College (2024)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
Work Preference
Work Type
Part TimeInternshipLocation Preference
RemoteHybridImportant To Me
Career advancementWork from home optionFlexible work hoursWork-life balance4-day work weekCompany CulturePersonal development programsTeam Building / Company RetreatsSoftware
Languages
English
Advanced (C1)
Timeline
Brigham Young University
Bachelor Of Applied Science Of Communications from Mass Communications
04.2023 - Current
Brigham Young University
Associate Of Applied Science from Mass Communications
04.2023 - Current
Sales Manager
Gas Land
07.2021 - 01.2022
Sales Representative
Faderera Fits
01.2021 - 07.2022