Evangeline Okon
Banker
Lagos
Summary
I am a knowledgeable and dedicated customer service professional with extensive experience in the field. A solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to the organizations success.
Specialized in quality, speed and process optimization.
Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
First Bank Of Nigeria PLC
Lagos
12.2018 - Current
- Provide primary customer support to internal and external customers.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Update account information to maintain customer records.
- Clarify customer complaints and determine root cause of problems to resolve and prevent reoccurrence.
- Collect and analyze customer information to prepare product or service reports.
- Recorde account information to open new customer accounts.
- Offere advice and assistance to customers, paying attention to special needs or wants.
- Answer customer telephone calls promptly to avoid loss of business.
- Educate customers about billing, payment processing and support policies and procedures.
School Administrator
Day Sabo Government College.
Chikun Kaduna state
11.2016 - 10.2017
- Supported teachers in learning and applying new skills through meaningful workshops.
- Set academic and behavioral standards for students.
- Developed and implemented plans to minimize misbehavior and maximize learning .
- Coordinated school facility use with maintenance personnel to achieve equitable access.
- Coordinated school budgets and solicited additional funding from grant programs with well-written applications.
Sales Representative Supervisor
Multi Design Partners.
Uyo Akwaibom State
11.2015 - 03.2016
- Led sales team to exceed monthly sales goals.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Kept detailed track of sales and customer information in company system.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Education
Bachelor of Arts - History And International Relations
01.2011 - 06.2016
Skills
- Report preparation
Timeline
Customer Service Representative - First Bank Of Nigeria PLC
12.2018 - Current
School Administrator - Day Sabo Government College.
11.2016 - 10.2017
Sales Representative Supervisor - Multi Design Partners.
11.2015 - 03.2016
Federal University of Uyo. - Bachelor of Arts, History And International Relations
01.2011 - 06.2016
Volunteering and involvement in community work..
I made it a hobby to join other youths in my place of abode to clean our environment,
on every last saturday of the month.
Volunteering and involvement in community work..
I made it a hobby to join other youths in my place of abode to clean our environment,
on every last saturday of the month.
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