Esther Oluwatobi Dada
Seri Kembangan
Summary
Self-motivated and target oriented. Self-aware Internal Control Officer with a 10-year track record in preparing and updating comprehensive financial risk assessments. Adaptable, intelligent and knowledgeable in developing and maintaining internal controls. Proficiency in accounting, spreadsheets, word processing and email software programs. Strong people management and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Internal Control Officer
Polaris Bank
Ibadan
07.2021 - 11.2022
- Monitoring anti-money laundry activities in the branch
- Ensuring that all branch staff are trained on AML/CFT principles and internal compliance
- Ensuring KYC principles are duly followed during account opening
- Reviewing all account-opening packages for high-risk customers
- Daily call over of transactions instrument for possible errors and timely detection mistakes and fraud
Cash Officer
Polaris Bank
Ibadan
04.2020 - 06.2021
- Ensures an effective and efficient cash management and processing in the branch to the satisfaction of our esteemed customers
- Manage daily cash levels in the vault and ensure branch cash requirements are met
- Monitor inter-branch cash movements/requirements
- Ensure cash requirements at the teller point are adequate
- Verify proper documentation/accounting entries to reflect cash movement
- Ensure adherence to all control procedures relating to cash movement
- Ensure proper documentation and verification of all customer care officers transactions
- Monitor movement of customers in/out of the bulk room for security purposes
- Ensure all accounts are balanced at the end of the day
- Organise evacuation/replenishment of vault
- Monitors branch ATMS to ensure they are up and running to serve customers
- Ensures all GLs related to cash unit are neat and in order
- Prepares all ATM proofs and reconciliations.
Head Customer Service Officer
Polaris Bank, Formerly Skye Bank Plc
Ibadan
01.2019 - 03.2020
- Ensure adherence of team members to the bank's service charter, policies and procedures
- Provide feedback to the Branch Service Manager on the activities and service delivery status in the branch
- Evaluate the level of customer satisfaction by conducting surveys and initiate corrective measures to address issues observed
- Ensure efficient delivery on customer account management activities
- Promptly resolve customer issues and complaints on service-related matters.
Front Line Agent
Polaris Bank
Ibadan
02.2017 - 07.2019
- Processing of money transfer products e.g
- Western Union
- MoneyGram
- Small World, Ria
- Giving of financial professional advice to customer
Customer Care Officer
Polaris Bank, Formerly Skye Bank Plc
Ile-Ife
01.2013 - 01.2017
- Collection and confirmation of cash payment or deposit
- Cheque payment upon verification of details
- Processing of Lagos state payment and Auto Reg
- Processing
- Retail forex payment (PTA/BTA)
- Revenue products sales and processing e.g
- Remita, pay direct, E-bills payment
- Bulk payment counting and all other tellering functions
- Excellent delivery on customer's enquiries.
Customer Service Officer (Industrial Trainee)
Skye Bank Plc
Ibadan
01.2012 - 01.2013
- Receipt and treatment of customers' request
- Giving of financial advice to customers
- Issuance of transaction instruments e.g
- Cheques ATM Cards
- Profiling customers on online platforms
- Opening of account
Sales Representative
Rasbak Farms Nigeria Limited
Ibadan
01.2008 - 01.2011
- Collection of eggs from poultry to barns to keep
- Sales of eggs in wholesales and customer lodgment of request
- Keeping of sales records and account
Education
Bachelor of Science - Business Administration
Joseph Ayo Babalola University
Ikeji-Arakeji, Osun State, NigeriaOrdinary National Diploma - Marketing
The Polytechnic
Ibadan, NigeriaWASSCE ‘O' Level Certificate -
Atorise Comprehensive College
Ibadan, NigeriaSkills
- Effective communication with the customers and colleagues
- I can easily provide up-to-minute solutions to queries in a professional and polite manner
- Ability to deal with pressurized and stressful situations whilst working towards achieving tight schedules as at when due
- Flexible, reliable and punctual within the workplace
- Proficiency with Microsoft packages in the Windows Environment
Timeline
Internal Control Officer
Polaris Bank
07.2021 - 11.2022
Cash Officer
Polaris Bank
04.2020 - 06.2021
Head Customer Service Officer
Polaris Bank, Formerly Skye Bank Plc
01.2019 - 03.2020
Front Line Agent
Polaris Bank
02.2017 - 07.2019
Customer Care Officer
Polaris Bank, Formerly Skye Bank Plc
01.2013 - 01.2017
Customer Service Officer (Industrial Trainee)
Skye Bank Plc
01.2012 - 01.2013
Sales Representative
Rasbak Farms Nigeria Limited
01.2008 - 01.2011
Bachelor of Science - Business Administration
Joseph Ayo Babalola University
Ordinary National Diploma - Marketing
The Polytechnic
WASSCE ‘O' Level Certificate -
Atorise Comprehensive College
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