Esther Ozua
Lagos,Nigeria
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Head, Human Resources
OyaSync Ltd.
Victoria Island, Lagos
2021.05 - 2023.05
- Developed high level of proficiency in using company's ERP system. This includes daily data inputs and updates, supporting clients in using ERP system to record daily activities and plan for future activities.
- Oversaw recruitment process and onboarded 12 new staff.
- Advised senior management on employee corrective actions.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Improved business HR policies by guiding and collaborating with managers.
Research Executive
Kantar
Maryland, Lagos
2016.11 - 2021.04
- Collect and evaluate qualitative data: Skillfully designed and executed comprehensive studies, utilizing ranges of qualitative research methodologies such as focus groups, in-depth interviews and ethnographic research. Also developed some robust research protocols to ensure data accuracy and reliability.
- Conduct thorough analysis: Analyzed several qualitative data using various analytical techniques, such as thematic analysis and content analysis. This involved identifying patterns, trends and emerging themes to uncover meaningful insights. Consistently employed critical and strategic mindset to extract actionable recommendations from data.
- Interpret findings: Excelled in translating over 20 research findings into clear and concise insights that were easily understandable by both technical and non-technical stakeholders. As it is crucial to always provide in-depth interpretations of research results, highlighting strategic implications and potential impact on business decisions.
- Deliver impactful presentations: Consistently prepared and delivered engaging presentations to key stakeholders, including senior management, outlining research methodologies, findings, and actionable recommendations. Developed visually appealing and compelling presentations that effectively communicated complex information in simplified manners.
Project Manager
Kantar
Maryland, Lagos
2016.04 - 2016.11
- Created and executed several project work plans and revised appropriately to meet client changing needs and requirements.
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Used project management tools and techniques for positive, successful outcomes.
- Built and nurtured professional relationships with wide range of stakeholders.
- Managed scope content, informing stakeholders of project scope and change implications.
- Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.
- Prepared and managed over 15 project plans from end to end, meeting required milestones.
- Notified finance and billing teams of milestone completions to support accurate and timely client invoicing.
- Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
Instructional Content Creator
Emerging Platforms Group
Lagos-Island, Lagos
2014.02 - 2016.03
- Created over 50 unique educational materials for online courses.
- Prepared scripts which include; prompts for interactive discussions, multimedia elements and visual aids to enhance presentation.
- Ensured smooth and engaging experience for both lecturers and students.
- Used illustrative activities to help students explore concepts.
- Created presentations and documents to deliver training.
- Adapted teaching methods and techniques to improve students' learning experience.
- Conducted finishing touches of illustrations to complement lecture design.
- Generated physical scripts for draft and demo sessions, enabling smooth, efficient recording processes.
- Advised presenters on script nuances and delivery to achieve expected vision.
- Crafted scripts clearly, concisely and conversationally to achieve realistic, engaging dialogue.
Education
B.A - English and Literary Studies
Ahmadu Bello University
Kaduna, Kaduna State 2008.02 - 2012.12
GCSEs - Arts
Saint Saviour's High School / WAEC/NECO
Lagos /2003 - /2006
Skills
- Research and trend analysis
- Data collection and analysis
- Market research
- Qualitative product research
- Staff education and training
- Customer service expert
- OyaSync ERP expert
- Business analysis
- Information gathering
- Focus group facilitation
- High-value project management
- Proficient in English, and other Nigerian local dialects like Igbo, Yoruba and Hausa
- Impressive writer with good communication (oral and written) and interpersonal skills
- Outstanding administrative and team leadership
- Market Research and data gathering expert
- Punchy power-point slides and data driven recommendation to customers
- Proficient in Power BI, Excel Analytic tools, SQL and PostgreSQL for analytical purposes and visual representation
- A swift problem solver
Accomplishments
Available on request.
Timeline
Head, Human Resources
OyaSync Ltd.
2021.05 - 2023.05
Research Executive
Kantar
2016.11 - 2021.04
Project Manager
Kantar
2016.04 - 2016.11
Instructional Content Creator
Emerging Platforms Group
2014.02 - 2016.03
B.A - English and Literary Studies
Ahmadu Bello University
2008.02 - 2012.12
GCSEs - Arts
Saint Saviour's High School / WAEC/NECO
/2003 - /2006