I am an insightful Credit and Collection Management expert with over 19 years of experience versed in overseeing daily loan operations, account receivable management, accertaining creditworthiness & risk rating. I analyze financial data and maintain regulatory compliance with proven competence in a dynamic and globally competitive organization. I have a vast practical knowledge of business finance, and I have specifically worked in Fund/Treasury Management, Accounts Receivables and Payables, Banking, Audit, Customer Service, Inventory Management, Debt Recovery Management etc. A self-starter with strong numerical and analytical skills with the ability to apply accounting concepts in various functional areas and sound business acumen with the ability to break down complex situations into manageable parts and deliver insightful and practical solutions. Excellent communication and interpersonal skills to relate with internal and external stakeholders to gain and share information about the company's objectives. Proficient use of Microsoft Office 365 (including Ms. Word, Excel, Outlook, SharePoint, Teams, and OneDrive) internet applications, ERP/SAP, Power BI and Scrum methodology.
Hi, I’m
ESTHER OGUNRINU
Group Head Credit Control
Gbagada
Summary
Overview
18
years of professional experience
2
Certifications
Work History
Africa Global Logistics (AGL) a subsidiary of Mediterranean Shipping Company (MSC)
Group Head of Credit Control
3 2024 - Current
Job overview
- Responsible for all collection activities and accounts receivables management
- Relating with blue chip companies to ensure reasonable DSO per client
- Ensure timely submission of clearing documents for prompt payment
- Cash Flow Management
- Revenue tracking for all business units under the logistics & Shipping business units
- Price regulation in line with payment terms and credit limits
- Management of credit portfolio for client companies in Shipping,Logistics, Warehousing and Oil &Gas.
- Management of credit portfolio for intra group companies(Canada, Germany, Spain etc)
- Process Design to avoid leakage of funds.
International Breweries Plc (Proud family of Anheuser, InBev)
Credit and Collections Manager (West Africa)
2021.07 - 2024.03 (2 years & 8 months)
Job overview
- Responsible for all collection activities and accounts receivables management; such as handling all cash postings and follow-up with attorneys or outside collection agencies regarding legal activities
- Matching expectations of the global office to that of the Africa zone, and matching expectations of the Africa zone on credit with West Africa Operations
- Develop forecasting tools to analyze revenue and expense variance, and industry trend
- Aligning Sales and Credit team processes to global best practices, and managing credit risks for the West Africa business unit
- Supervising Shared Service Operations (situated in India) & Aligning KPI'S and SLA's to meet company goals
- Cash Flow Management- including forecasting, budgeting, and variance analysis
- Collaborate with the revenue team in determining product pricing and price monitoring
- Lead credit discussions with senior management and submit credit/collections reports to management for timely decision-making at the Credit Committee
- Complete performance reviews and set objectives for the team as well as drive performance to meet/exceed expectations
- Attend trade visits to interact with key customers to drive successful outcomes on dispute resolution of large account balances for high net-worth customers
- Daily Sales Outstanding (DSO) Tracking and Monitoring
- KPI Setting and tracking of deliverables through Agile methodology
- Achievements: Moved the business from 88% overdue in 2019 to -8.05% exit 2024 (Credit Based to Cash Based).
International Breweries Plc (Proud family of Anheuser, InBev)
National Account Receivable Manager
2019.03 - 2021.07 (2 years & 4 months)
Job overview
- Managed collections and debt recovery - recovered 10 billion naira ($25m) in 15 months (2020) for the company
- Managed the company's bank accounts through the supervision of the processing and posting of incoming electronic transfers from vendors/clients to the company's bank account
- Reviewed customer complaints and resolved disputes and customer-related issues
- Negotiated payment terms and tracked payment plans of debtors
- Managed credit policies as well as determined credit limits for credible distributors and monitored credit payments to ensure no delay in payment
- Periodically reviewed collections/credit band checks, made provisions for doubtful debts, and put in place action plans to mitigate against loss of funds
- Managed the reconciliation of the General Ledger Transactions, and supervised the customer master data maintenance
- Prepared monthly credit review reports for management and Credit committee proceedings
- Ensuring payments are adequately allocated to the right ledger and invoices
- Provided direction and educated internal and external clients on account receivable processes
- Serve as subject matter expert to internal and external customers, offering consultation where necessary to achieve the company's overall business goals and enhance customers' profitability
- Maintain report on all chasing activity to enable the company plough back on tax credit where possible
- Managed a team of 10 people across sites/depots
- Achievements: Drafting Country Credit Policy for adoption in 2020
- 3rd Place in Agile Adoption across Africa Zone 2021
- 1st Place- Lowest Country with Overdue Balances in Africa, 2nd Place- Lowest Overdue in the Global Business (2021) @7%
- 1st Place - Lowest Country with Overdue Balances in Ab In Bev Global Business, with a Level 3 MICS Compliance (2022) @3.5%
- Lowest country with overdue balance at mid-year 2023 @ 1.68% in Africa
- ACE Awards-Ambassador of Cultural Excellence Award 2021
- Q4 2022 & Q1 2023 Recognition Award for D-TECH DELIVER.
Mikano International Limited
Group Credit Control Manager
2016.01 - 2019.03 (3 years & 2 months)
Job overview
- Managed the treasury of the group and ensured that client deposits were promptly posted on all group accounts, and ensured that receipts were promptly raised on payments for all group accounts
- Ensured that invoices were allocated in accordance with the client's payment advice on all group accounts, and ensured the invoices were promptly submitted to clients
- Ensured that client accounts were properly reconciled for all group accounts, and followed up on outstanding payments with the clients
- Managed the various ledger accounts and ensured that the company's debtors ledger represented its true position at every point in time
- Ensured that all discounts, credit notes, debit notes, and write-offs were properly approved before entries were passed on all group accounts
- Periodically conducted age analysis of debt and prepared reports for senior management
- Maintained close liaison between the credit controller and sales team in all departments/branches to resolve credit issues smoothly
- Dealt with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans
- Assisted in setting up the credit control system, and deciding whether or not to offer credit
- Identified changes in payment patterns and proposed action to avert indebtedness
- Managed disputed bills and negotiated with clients to bring payment within the agreed terms
- Achievement: Recovered N1.2 billion from a total credit portfolio of over N3 billion in 2016
- Developed credit policies and processes and monitored adherence on a daily basis
- Dropped Irrecoverable debts to the barest minimum from 2016 to 2019 and maintained a healthy receivable balance for the organization.
CMB Building Maintenance and Investment Co Ltd
Accountant
2013.07 - 2015.12 (2 years & 5 months)
Job overview
- Treasury: Treasury management covering cash disbursement, banking, and analysis of various expense heads
- Monitored stock card and issuance sheet to ensure adequate classification into various project accounts by posting into the Accounting Software (Peachtree software)
- Entered stock items accounting software to identify the financial cost of materials in the store at any point in time
- Participated in monthly stock-taking exercises and stock reconciliation
- Accounts Payable: Responsible for ensuring proper coding of all payment vouchers before posting
- Analyzed petty cash expenses and ensured proper posting into the accounting system
- Updated records of all debtors' ledgers for payments made so far on land, infrastructure, buildings, and other projects
- Passed journal entries for bank charges and posting into the accounting system
- Reconciled all bank accounts to the ledger accounts, and prepared bank reconciliation statement
- Prepared and maintained day books on all outgoing cheques
- Accounts Receivable: Generated invoices for new clients and appropriately posted it into the accounting system
- Ensured proper coding of all receipts and other transactions before posting
- Prepared and maintained day books on all incoming cheques
- Payment of clients -incoming cheques into company bank accounts
- Ad hoc Assignments: Member of the Tenders Board of the Company responsible for procurement of major materials to meet building milestones for clients
- E.g
- Roofing, electrification of poles and transformers, borehole and water treatment
- Interviewed vendors and opened bids for contracts
- Managed the costing of any project and ensured that it did not affect the company's liquidity.
Intercontinental Bank Plc (Now Access Bank Plc)
Cash Officer
2011.11 - 2012.02 (3 months)
Job overview
- Supervised all front tellers and bulk tellers at the branch
- Managed the vault through the daily balancing of cash deposits/withdrawals and bank vault inventory with a zero error rate
- Managed the branch cash (i.e
- Naira, dollars, and pounds), and ensured that the branch did not run short of cash supplies or exceed the insured limit
- Processed large cash withdrawals at the branch
- Supplied frontline and bulk tellers with currencies as needed
- Balanced the physical cash with the register balances and system balances on a daily basis
- Complied with all regulatory procedures relating to cash movement, deposits, and withdrawals
- Supported internal security and audit procedures by following best practices for locking cash boxes and restricting cash-on-hand volume
- Reviewed banking records to detect and address discrepancies in cash and asset registers
- Managed the branch's ATMs and ensured cash was loaded when necessary while observing the cash limit policy.
Intercontinental Bank Plc (Now Access Bank Plc)
Funds Transfer Officer
2010.05 - 2011.11 (1 year & 6 months)
Job overview
- Managed the treasury function of the branch through booking and liquidation of fixed deposits and treasury bills, raising bank drafts for customers, and advised customers in making informed decisions with respect to investment
- Processed salary payments for staff of governmental and non-governmental Institutions with accounts at the branch
- Managed the branch's cheque-clearing activities - received and processed other banks' cheques deposited at the branch, sent caution notices to other banks when cheques above certain amounts were received, and acted as the representative of the branch at the Central Bank of Nigeria (CBN)
- Performed periodic general ledger and account reconciliation as well as branch balance sheet monitoring and management.
Intercontinental Bank Plc (Now Access Bank Plc)
Head, Customer Service Unit
2007.12 - 2010.05 (2 years & 5 months)
Job overview
- Handled account opening and documentation processes for all individual and corporate customers
- Offered personal banking and relationship management services to retail and commercial banking customers of the branch
- Ensured all accounts opened were in compliance with the regulatory requirement and Bank Policies of 'Know Your Customer (KYC)'
- Managed customers' inquiries and complaints
- Issued customers checkbooks and ATM cards as part of the account opening protocols
- Prepared weekly reports on the number of accounts opened, accounts closed, complaints resolved, and checkbooks issued to customers
- Supervised other personnel within the unit to enhance operational effectiveness and efficiency
- Ad hoc Assignment: Supervised the process of paying entitlements to liquidated Micro Finance Banks in the North Central Region, by the Nigerian Deposit Insurance Corporation (NDIC) in 2010
- Achievement: Best Regional Staff in E-banking.
United Bank for Africa
Front Teller
2006.03 - 2007.12 (1 year & 9 months)
Job overview
- Paying and receiving cashier
- Received and processed Airline collections and utility payments
- Processed foreign exchange transactions (i.e
- Money gram, Western Union, and domiciliary account transactions), as well as receipt of foreign cheque deposits
- Processed telegraphic transfers
- Achievement: Best Customer Friendly Staff.
Otunola Adebayo Chattered Accountants
Audit Trainee
2006.03 - 2007.12 (1 year & 9 months)
Job overview
- Vouching accounting records of client companies
- Assisting in the preparation of Financial Statement for Client Companies.
Education
Ladoke Akintola University (LAUTECH) Ogbomosho, Oyo State
Masters of Business Administration from MBA Financial Management
01.2015
University Overview
Ladoke Akintola University (LAUTECH) Ogbomosho, Oyo State
Post Graduate Diploma, Management
University Overview
Federal Polytechnic Offa Kwara State, Nigeria
Higher National Diploma (HND), Accounting
University Overview
School of Politics Policy & Governance Abuja
Certificate in Policy & Governance (In View)
10.2024
University Overview
Institute of Credit Administrators of Nigeria Lagos, Nigeria
Fellow Institute of Credit Administrators
2001.04
University Overview
Skills
Negotiation
Certification
Associate Chartered Economist (ACE)
Languages
English - Fluent
Yoruba - Native
Training
Training
- Expected Credit Loss (ECL) IFRS 9 Training at PWC 2019
- Power Excel Course 2021
- Security Awareness Training- CMB Building and Maintenance Co Ltd 2014
- Effective Communication and People Management - Intercontinental Bank Plc North Central Regional Office Jos 2009
- Banking Academy - Intercontinental Bank Training School Abuja 2009
- Customer Service Excellence - UBA Training School Kaduna 2007
Timeline
Credit and Collections Manager (West Africa)
International Breweries Plc (Proud family of Anheuser, InBev)
2021.07 - 2024.03 (2 years & 8 months)
National Account Receivable Manager
International Breweries Plc (Proud family of Anheuser, InBev)
2019.03 - 2021.07 (2 years & 4 months)
Group Credit Control Manager
Mikano International Limited
2016.01 - 2019.03 (3 years & 2 months)
Accountant
CMB Building Maintenance and Investment Co Ltd
2013.07 - 2015.12 (2 years & 5 months)
Cash Officer
Intercontinental Bank Plc (Now Access Bank Plc)
2011.11 - 2012.02 (3 months)
Funds Transfer Officer
Intercontinental Bank Plc (Now Access Bank Plc)
2010.05 - 2011.11 (1 year & 6 months)
Head, Customer Service Unit
Intercontinental Bank Plc (Now Access Bank Plc)
2007.12 - 2010.05 (2 years & 5 months)
Front Teller
United Bank for Africa
2006.03 - 2007.12 (1 year & 9 months)
Audit Trainee
Otunola Adebayo Chattered Accountants
2006.03 - 2007.12 (1 year & 9 months)
Institute of Credit Administrators of Nigeria
Fellow Institute of Credit Administrators
2001.04
Group Head of Credit Control
Africa Global Logistics (AGL) a subsidiary of Mediterranean Shipping Company (MSC)
3 2024 - Current
Ladoke Akintola University (LAUTECH)
Masters of Business Administration from MBA Financial Management
2015.04
Ladoke Akintola University (LAUTECH)
Post Graduate Diploma, Management
2011.04
Federal Polytechnic Offa
Higher National Diploma (HND), Accounting
2004.05
School of Politics Policy & Governance
Certificate in Policy & Governance (In View)
Associate Chartered Economist (ACE)
Fellow of the Institute of Credit Administrators of Nigeria
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