Airtable
ESE CYNTHIA BABATAYO
Customer Service Support/Credentialing Specialist
Lagos,LA
Summary
Healthcare Administrative professional with a broad knowledge of managing the credentialing process, ensuring compliance with regulatory standards, overseeing quality improvement initiatives and accomplishing demanding information security-related tasks. Skilled in working independently and as part of a team in tackling diverse and challenging requirements while optimizing productivity, efficiency and service. Seeking to utilize interpersonal skills, excellent time management and problem-solving skills in meeting organizational needs with consistent and organized practices.
Developed strong organizational and analytical skills in compliance-driven environment, ensuring precise and efficient credentialing processes. Skilled in data management and maintaining high standards of accuracy, seeking to transition into new field. Aiming to leverage these abilities to contribute to dynamic and collaborative workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Credentialing Specialist
Wellnite Medical Group PA
09.2022 - 06.2025
- Collaborated with a team of 10 in conducting credentialing verifications, including education, training, licensure, and certification.
- Updated providers on their credentialing status as requested and provide timely follow-up for requests of outstanding information.
- Consistently exceed daily call quota of 30+ calls in 8 hours, resulting in increased efficiency.
- Entered new providers into CAQH with accuracy and perform ongoing CAQH data input information into the credentialing database.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Conducted primary source verifications such as background checks and board certifications.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Received and evaluated applications to look for missing and inaccurate information.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
- Achieved greater accuracy in database management by regularly updating provider records and tracking status changes.
- Provided exceptional customer service to both internal and external stakeholders, addressing inquiries promptly and professionally.
- Assisted in training new employees on proper credentialing procedures, contributing to their rapid integration into the team environment.
- Streamlined provider credentialing process, significantly reducing wait times for new provider onboarding.
- Reduced errors in credentialing files by conducting thorough reviews and consistently maintaining attention to detail.
- Facilitated training sessions for new staff on credentialing processes, improving team efficiency.
- Updated and maintained accurate records in credentialing databases, ensuring timely renewals and verifications.
Web Research and Data Evaluation for Solar Site
Wunder
04.2024 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Higher National Diploma - Microbiology
Yaba College of Technology
01.2019
Skills
- Microsoft Word
- Microsoft Excel
- Google Suite
- Airtable
- Availity
- Openphone
- CAQH
- Hubspot
- Slack
- Dropbox
- Google Drive
- Data Entry
- Provider Relations
- Emergency Response
- Effective Communications
- Phone Etiquette
- Technical Support
- Provider Enrollment
- Organizational Development
- Collaboration
- Sorting & Labeling
- Time Management
- Policy & Procedure Modification
- Prioritization
- Customer Service
- HIPAA Regulations
- Insurance Credentialing Processes
- HIPAA compliance
- Background checks
- Provider enrollment
- Data management
- Provider relations
- Application coordination
Certification
- Airtable Admin Certification, Airtable Academy.
- Make.com Foundation, Make Academy.
- Formatter by Zapier.
- Filter and Paths by Zapier.
- Triggering Zaps by Webhooks, Zapier Learn.
- Telehealth for Healthcare Providers, Alison, 2023
- Introduction to Customer Service Excellence & Customer Service Skills, Alison, 2022
- Customer Service: Problem-Solving and Troubleshooting, LinkedIn Learning, 2022
- Customer Service Foundations, LinkedIn Learning, 2022
- Building Rapport with Customers, LinkedIn, 2022
Accomplishments
- Led a team of 10 staff members as CAQH Team Lead, ensuring accurate and timely provider data submission, which contributed to a 30% reduction in credentialing delays.
- Streamlined provider scheduling by successfully implementing DocASAP integration on the Optum platform, collaborating closely with the Optum Express Access team and driving follow-ups to completion.
- Enhanced provider satisfaction by conducting personalized Google Meet sessions to walk providers through the credentialing process, addressing concerns and reducing onboarding confusion.
- Improved team efficiency by creating internal SOPs and workflow guides for the credentialing process, decreasing errors and training time for new hires.
- Resolved provider issues quickly by acting as the main point of contact between enrollment specialists and healthcare platforms, leading to improved communication and faster resolution times.
- Maintained data accuracy across CAQH and other enrollment platforms through regular audits and proactive updates, supporting compliance with payer requirements.
Software
Zapier
Gohighlevel
Mondaycom
Makecom
Timeline
Web Research and Data Evaluation for Solar Site
Wunder
04.2024 - 10.2024
Credentialing Specialist
Wellnite Medical Group PA
09.2022 - 06.2025
Higher National Diploma - Microbiology
Yaba College of Technology
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