Summary
Overview
Work history
Education
Skills
Websites
Languages
Timeline
Generic
Nkechi Ejikeme

Nkechi Ejikeme

Customer Support
Amawbia,Anambra

Summary

Customer-focused professional with a track record of success in responding to customers' needs in accordance with procedures. I am an assertive yet polite individual with special talents in customer acquisition and retention business. In-depth knowledge of CRM tools.

Overview

5
5
years of post-secondary education

Work history

Sales and Customer Support Representative

Wellnite
UPWORK/FREELANCING , US
07.2023 - 08.2023
  • Maintained anup-to-date database of customer information by routinely reviewing and inputting data on Airtable
  • Acquired leads from Zocdoc, Psychology Today, Direct Insurance referrals, and Google search.
  • Supported customers through live chats using Openphone software
  • Made Outbound and Inbound calls using Openphone
  • Worked with the billing department to resolve customer insurance coverage and plan.
  • Assisted clients with their bookings to meet the specific therapist/provider
  • Confirmed member's registration on the company site
  • Booked a slot for clients using Acuity scheduling.
  • Verified insurance using Pverify.
  • Comfortable speaking with clients on the phone and explaining explicitly our services and subscriptions.
  • Maintained good communication with teams using Slack.

Customer Service Representative

Miniso Japan Owerri, Nigeria
Owerri, Imo State
04.2023 - 08.2023
  • I handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • I conducted sales using the Company CRM.
  • Created awareness of product knowledge to customers which helped increase sales
  • Guided my team as a supervisor in meeting up with our monthly targets.
  • I ensured customer satisfaction and their expectations were met.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.

Education

Bachelor of Science - Forestry and Wildlife Technology

Federal University Of Technology Owerri,Imo state
Owerri, Imo State
11.2013 - 10.2018

Skills

  • Customer service
  • Telephone customer support
  • Complaint handling
  • Strategic negotiation
  • Purchase Order (PO) verification
  • Advanced product knowledge
  • Lead management
  • Brand awareness and representation
  • LiveAgent
  • Payment processing
  • Customer retention
  • Customer care
  • Data verification procedures
  • CRM implementation
  • Microsoft Office Suite

Languages

English
Advanced

Timeline

Sales and Customer Support Representative

Wellnite
07.2023 - 08.2023

Customer Service Representative

Miniso Japan Owerri, Nigeria
04.2023 - 08.2023

Bachelor of Science - Forestry and Wildlife Technology

Federal University Of Technology Owerri,Imo state
11.2013 - 10.2018
Nkechi EjikemeCustomer Support