Travelling, Conducting research, Music, Analytics
EMMANUEL OGUNLOLU
4, Oseni, Olanite Stree, Balogun, Ayobo,Lagos
Summary
CAREER OBJECTIVE
To obtain a full time position in an innovative organisation which offers a professional working environment, where I can utilize my skills and capabilities to effectively deliver towards contributing to the organisation’s aspirations as well as enhance my personal growth through continual upgrading of knowledge.
PERSONAL PROFILE
Knowledgeable and dedicated customer service professional with extensive experience in the financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Possess excellent communication and presentation skills
- Excellent interpersonal skills
- Possess good management and monitoring skills
- Self-confident, resourceful and result oriented.
- Good communication skill.
- Good managerial skill.
- Ability to work with little or no supervision.
- Ability to put effort into little and important matters.
- Ability to use computer proficiently (Microsoft office suite).
Overview
5
5
Certifications
11
11
years of post-secondary education
4
4
years of professional experience
Work History
Transaction and Customer Service Officer
WEMA BANK PLC
ijebu-ode, ogun
09.2017 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Provided basic technical support for clients on wide range of retail and corporate company products.
- Coordinated solutions for over 100 customer inquiries per day while meeting and exceeding performance quotas with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Promoted company brand and unique offerings through personalized customer service.
- Issue Banker's signature confirmation and reference letter subject to necessary management approval.
- Issue internet banking, mobile banking, debit and credit cards and other e-product services to customers.
Production Manager
HANBOWS COMPANY
Ibadan, Oyo
04.2017 - 09.2017
- Directed manufacturing process and operational efficiency procedures to achieve goal of first run capability.
- Contributed to company growth by delivering quality customer service to foster growth and retention.
- Defined manufacturing performance standards and reviewed outcome of performance goals to set future targets.
- Routinely improved product quality and reduced delivery costs.
- Assessed manufacturing processes and recommended improvements to increase productivity.
Resource Person
CICRM TUTORIAL CENTER
Ado-Ekiti, Ekiti
11.2016 - 04.2017
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in increased enrollment.
- Developed lesson plans, instructional materials and written practice tests for customer service training courses.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Trained and mentored a new personnel hired to fulfill various roles whom i eventually handed the role over to.
Education
Bachelor of Science - Economics
University Of Ibadan
Ibadan, Oyo State 01.2012 - 01.2016
O' Levels Certificate -
Great Grace Private School
Ayobo, Lagos State 01.2006 - 11.2011
Post Graduate Diploma - Customer Relationship Management
Chartered Institute Of Customer Relationship Management
06.2016 - 10.2016
Master of Science - Industrial Relations And Human Resource
Olabisi Onabanjo University
Ago-Iwoye, Ogun State 01.2020 - Current
Certification
Certificate of Completion from IBM; Data Science
Interests
Timeline
Certificate of Completion from University of Colorado; Teamwork Skills: Communicating Effectively in Groups
11-2020
Certificate of Completion from IBM; Data Science
08-2020
Certificate of Completion from Tandon School of Engineering; Introduction to Cyber Attacks
08-2020
Certificate of Completion from Macquarie University; Innovation and Emerging technology: Be disruptive
08-2020
Certificate of Completion from University of Virginia; Digital Transformation
08-2020
Master of Science - Industrial Relations And Human Resource
Olabisi Onabanjo University
01.2020 - Current
Transaction and Customer Service Officer
WEMA BANK PLC
09.2017 - Current
Production Manager
HANBOWS COMPANY
04.2017 - 09.2017
Resource Person
CICRM TUTORIAL CENTER
11.2016 - 04.2017
Post Graduate Diploma - Customer Relationship Management
Chartered Institute Of Customer Relationship Management
06.2016 - 10.2016
Bachelor of Science - Economics
University Of Ibadan
01.2012 - 01.2016
O' Levels Certificate -
Great Grace Private School
01.2006 - 11.2011
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