Summary

Overview

Work History

Education

Skills

Certification

References

Timeline

IBRAHIM OMONIYI AYANDIRAN

IT Support & Customer Service

Lagos Mainland,Lagos

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

years of professional experience

Certifications

Work History

Customer Service Officer / Transaction Officer

Guaranty Trust Holding Company (GTCO)

2022.04 - Current

Processed customer transactions including deposits, withdrawals, transfers, and payments with high accuracy.
Resolved customer account issues, discrepancies, and service complaints in line with banking procedures.
Maintained confidentiality and security of sensitive customer and financial data.
Educated customers on digital banking products and services to improve adoption and satisfaction.
Trained and supported junior staff, ensuring compliance with operational and security standards.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.

Relationship Officer

Cashigo International Limited

2020.01 - 2022.02

Assisted customers with account access issues, fraud-related concerns, and identity verification processes.

Collaborated with internal teams to resolve technical and operational issues efficiently.
Conducted inbound and outbound customer communications via phone, WhatsApp, and email.
Supported customer retention, upselling, and cross-selling initiatives through proactive engagement.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Strengthened communication skills through regular interactions with others.
Resolved problems, improved operations, and provided exceptional service.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

IT Support Technician

Kaftan TV

2018.11 - 2020.01

Diagnosed and resolved hardware, software, and network issues for end users.
Installed, configured, and maintained computer systems, applications, and peripherals.
Performed system formatting, part replacements, virus removal, and routine maintenance.
Monitored network performance and resolved connectivity issues to minimize downtime.
Managed data backup processes and assisted with data recovery when required.
Provided user training and helpdesk support to improve system usage and productivity.
Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
Reduced support tickets through proactive maintenance of hardware, software, and systems.
Enhanced system performance by identifying and resolving technical issues promptly.
Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.

Education

Certification - Cybersecurity

University of Lagos

Akoka

01.2025

Higher National Diploma (HND) - Marketing

Federal Polytechnic Offa

Kwara State

01.2018

National Diploma (ND) - Business Administration

Kwara State Polytechnic

Ilorin

01.2013

Skills

Hardware and Software Troubleshooting

Windows and Linux Operating Systems

Network Fundamentals (TCP/IP, DNS, DHCP)

Network Configuration and Monitoring

Network Security and Threat Detection

Customer support

Call center experience

Complaint handling

Technical support

Records maintenance

Information protection

Microsoft Office Suite

Follow-up skills

Team collaboration