CHUKWUEMEKA STEVEN OKORAFOR
Lagos,Festac Town- Nigeria
Summary
Accomplished banking and sales professional with over 8 years in marketing, customer service, and business development. Expertise in customer acquisition, deposit mobilization, and loan sales, complemented by team leadership experience. Solid foundation in IT support and CRM, with strong communication, analytical, and problem-solving capabilities.
Overview
9
9
years of professional experience
Work History
Relationship Manager
Wema Bank Plc
Lagos, Nigeria
08.2023 - Current
- Build and maintain strong customer relationships.
- Drive customer acquisition through cards, mobile banking, and USSD channels.
- Mobilize deposits and support loan acquisition.
- Opened, funded, and carded 500+ accounts quarterly since April 2024, contributing to customer growth.
- Earned top-performing marketing associate recognition for exceptional contributions to team goals.
- Coordinated promotional events that strengthened brand awareness and increased customer engagement.
- Conducted market research to identify customer preferences and trends.
- Collaborated with cross-functional teams to execute marketing campaigns effectively.
- Supported marketing team in developing promotional strategies and targeted campaigns.
- Organized events to promote products and services at trade shows and conventions.
- Promoted recently to AA2, with an Excellent Appraisal performance.
IT Support Officer / Client Relationship Officer
Tradeland Origin Limited
Abuja, Nigeria
07.2022 - 09.2022
- Resolved IT-related system issues for clients and staff, enhancing user experience and operational efficiency.
- Provided client support and relationship management services, fostering strong client relationships and satisfaction.
- Promoted and sold company products directly to customers, aligning offerings with market trends to meet client needs. and services in line with market trends.
Team Supervisor (Part-Time)
Stonecold Ice Crystals Limited
Abuja, Nigeria
12.2021 - 07.2022
- Coordinated workflow among team members to meet production goals.
- Supervised daily operations of ice crystal production and distribution.
- Trained staff on safety protocols and equipment usage.
- Acted as Business Development Officer, securing long-term supply contracts to enhance revenue growth.
- Oversaw procurement, sales, IT, and finance departments, ensuring alignment with business objectives.
Business Development Officer / IT Manager (Part-Time)
Fresh Dough Bakery
Abuja, Nigeria
12.2021 - 07.2022
- Developed strategic partnerships with local businesses to enhance brand visibility.
- Conducted market research to identify new customer segments and trends.
- Coordinated promotional events to drive customer engagement and sales.
- Supervised sales and customer service operations, implementing marketing strategies to enhance customer engagement.
- Managed sales performance and customer relations, fostering strong client relationships to drive repeat business.
Team Lead, Retail Sales
Union Bank of Nigeria Plc
Ohafia, Abia state , Nigeria
02.2017 - 11.2021
- Progressed through roles: Sales Service Executive → Direct Sales Agent → Loan Sales Agent → Team Lead, Retail Sales.
- Led team to achieve high customer satisfaction through exceptional service experiences.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Managed loan and sales agents, driving team productivity and meeting sales targets.
- Assisted manager in setting and tracking achievable team goals, ensuring alignment with branch objectives.
- Increased customer base and loan portfolio.
- Mobilized deposits and Booked quality loans.
- Managed customer relationships and supported branch IT operations.
- Won three awards (Mobile Banking, Internet Banking, Highest Loan Count).
Education
B.Sc. - Computer Science
Madonna University
EleleSecondary Education -
Federal Government College
IjanikinPrimary Education -
Early Life Nursery and Primary School
Skills
- Retail & Relationship Banking
- Customer Acquisition & Deposit Mobilization
- Loan Sales & Credit Marketing
- Sales & Marketing Strategy
- Business Development
- Customer Service & CRM
- Team Leadership & Supervision
- Negotiation & Public Speaking
- Analytical & Problem-Solving Skills
- IT Support & Technical Assistance
- Microsoft Office & Fast Typing
- Market research
- Customer engagement
- Campaign management
- Customer relationship management
- Sales strategy development
References
Available upon request.
Languages
English
Proficient
C2
Timeline
Relationship Manager
Wema Bank Plc
08.2023 - Current
IT Support Officer / Client Relationship Officer
Tradeland Origin Limited
07.2022 - 09.2022
Team Supervisor (Part-Time)
Stonecold Ice Crystals Limited
12.2021 - 07.2022
Business Development Officer / IT Manager (Part-Time)
Fresh Dough Bakery
12.2021 - 07.2022
Team Lead, Retail Sales
Union Bank of Nigeria Plc
02.2017 - 11.2021
B.Sc. - Computer Science
Madonna University
Secondary Education -
Federal Government College
Primary Education -
Early Life Nursery and Primary School