EGWONO ANNE OYEWOLE
Relationship Manager
Lagos,
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 14 years' experience in Banking.
Overview
25
25
years of professional experience
12
12
years of post-secondary education
Work History
Relationship Manager
Guaranty Trust Bank
Lagos
09.2021 - Current
- Retail Banking
- Acquisition and growth of clients
- Provision of personal financial advisory service
- Conducting risk assessments on investment options and reporting them to the client
- Managing clients' investment portfolios to ensure financial success
- Gathering information that is needed to prepare and assess credit applications in order to manage customer expectations
- Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers
- Worked with Retail team @ Iju Transaction Services departments (Iju & Abule-Egba branch )to facilitate communication and deliver personalized solutions to customers.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Generated new business and referral clients in partnership with financial advisors and branch team.
Transaction Service Supervisor
Guaranty Trust Bank Plc
Lagos
09.2008 - 08.2021
- Authorize and approve transactions within advised limit
- Daily Preparation and reconciliation of internal ledgers proof, ATM reconciliation
- Preparation of periodic reports
- Conduct spot checks on bulk Tellers, frontline Tellers and offsite Tellers
- Prepare Branch Regulatory and adhoc reports when needed
- Override of transactions within approved limit
- Resolution/reconciliation of ATM dispense errors and card retract issues
- Reconciliation and re-classification of interbranch entries
- Supervise, coordinate and train unit members to ensure targets and deliverables are achieved
- Ensure effective administration of the Vault management and access control
- Serve as first level compliance officer for the Bank
- Monitor and ensure effective queue/floor management
- Liaise with Cash Management Unit (CMU) for cash requirement
- Maintained excellent attendance record, consistently arriving to work on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Conducted research, gathered information from multiple sources and presented results.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Carried out day-to-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Improved operations through consistent hard work and dedication.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Adhered to social distancing protocols and wore mask or face shield.
- Developed and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Drove operational improvements which resulted in savings and improved profit margins.
Team Lead
Guaranty Trust Bank Plc
Lagos
07.2016 - 07.2019
- Customer Information Service/Transaction Services Group
- Profiling of cards for customers
- Opening of bank accounts
- Marketing of the bank’s products and services
- Processing of customers’ requests - balance enquires, signature verification, cheque book requests, ATM & MasterCard, dispense errors, telephone and internet banking enquiries etc
- Management of banking hall floor
- Resolution of complaints on transactions
- Preparation of weekly and monthly reports
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Reported on updates to project specifications and progress.
- Inspected equipment and conducted basic repairs to keep machinery operational.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Set up and calibrated machinery to meet specific production requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Directed and supervised a team of seven members, engaged in personal and professional development.
Team Lead
Guaranty Trust Bank Plc
Lagos
10.2013 - 07.2016
- Domestic Settlement
- Processing of inward and outward clearing Instruments (drafts, cheques, debit notes, dividend warrants, and Direct Debit instructions)
- Daily call-over of previous day transactions
- Daily transmission of clearing instruments from and to NIBSS
- Daily reconciliation of transactions (Daily Proofs)
- Verification of signatures on inward clearing instruments
Team Lead
Guaranty Trust Bank Plc
Abuja
09.2008 - 10.2013
- Customer Information Service & ATM Custodian
- Customer Service:
- Profiling of cards for customers
- Opening of bank accounts
- Marketing of the bank’s products and services
- Processing of customers’ requests - balance enquires, signature verification, cheque book requests, ATM & MasterCard, dispense errors, telephone and internet banking enquiries, printing of statement of accounts, reactivation of closed and dormant accounts, confirmation of references, issuance of letters of reference for customers
- Migration of customers to alternative electronic channels
- Management of banking hall floor
- Resolution of complaints on transactions
- Preparation of weekly and monthly reports
- Transaction Service: ATM Custodian
- Ensure that customers are attended to within the SLA
- Ensure that ATMs are functional at all times
- First level maintenance of ATMs attached to branch
- Teller batch checking
- Confirm content of till boxes
- Spot checks on bulk and frontline tellers
- General management and loading of ATM
- Resolution of tellers’ problems (Transactions in difficulty – TID)
- Coordinate Tellers for effective and efficient services and ensure adherence to the bank’s policies and procedures
Education
B.A. - Linguistics
Delta State University
01.2001 - 01.2005
Senior Secondary School Certificate (S.S.C.E) - undefined
Methodist Girls High School
01.1992 - 01.1998
MBA - Marketing
University of Lagos
Lagos, Nigeria 01.2021 - Current
Skills
Excellent decision making and problem solving skillsundefined
Timeline
Relationship Manager
Guaranty Trust Bank
09.2021 - Current
MBA - Marketing
University of Lagos
01.2021 - Current
Team Lead
Guaranty Trust Bank Plc
07.2016 - 07.2019
Team Lead
Guaranty Trust Bank Plc
10.2013 - 07.2016
Transaction Service Supervisor
Guaranty Trust Bank Plc
09.2008 - 08.2021
Team Lead
Guaranty Trust Bank Plc
09.2008 - 10.2013
B.A. - Linguistics
Delta State University
01.2001 - 01.2005
Senior Secondary School Certificate (S.S.C.E) - undefined
Methodist Girls High School
01.1992 - 01.1998
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